Despite being considered as one of the high-end devices manufactured by Samsung the Galaxy Note 8 is still vulnerable to any software-related issues and one if it is Play Store error 505. If you are not a tech-savvy user you are probably not familiar with this type of issue and how it affects the phone’s performance. Unlike other Play Store error messages this one is annoying because it prevents your device from installing the app even though you successfully downloaded it.
So, in this post, I’ll tackle this error 505 to help Samsung Galaxy Note 8 users bugged by this issue and formulate a solution to get rid of it. But since, we do not know what triggered the problem, we have to rule it out by performing the basic troubleshooting procedures until we can determine the real issue and resolve it. Continue reading as this article may be able to help you one way or the other.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
Troubleshooting Samsung Galaxy Note 8 with Play Store error 505
The main purpose of these troubleshooting procedure is to easily pinpoint the real problem and resolve it without bringing your phone to the tech. Here’s what you need to do…
Perform Forced Reboot
Before performing any troubleshooting procedures, it is imperative that you start from the very basic procedure which is doing a forced restart. Doing this will refresh your phone’s memory and reloads all apps and services. To force restart your Note 8, just press and hold the Volume Down and Power keys together for 10 seconds or more and wait until it reboots.
When the device is ready, try to download any app and see if the error 505 continues to occur. If so, try the next method.
Check the Download Manager
Another possibility to consider that your device failed to download and install an app is when the Download Manager is disabled. So, to be sure if it is set to Enabled mode, follow these steps.
- From the Home screen, tap Settings.
- Tap Apps/Application Manager.
- Tap All.
- Tap Download Manager.
- Tap Enable.
However, after you did the procedure but the error 505 still shows up, then it’s time to troubleshoot the Play Store itself.
Delete Play Store Cache and Data
One of the reasons that Play Store app functions abnormally is due to outdated files and data. So, what we gonna do now is to reset the app to delete those corrupt cache and data and replaced by brand new ones. Meaning, your phone phone will be back to its default settings and configuration.
- Open your device’s Settings app.
- Tap Apps & notifications and then See all apps.
- Scroll down and tap Google Play Store.
- Tap Storage and then Clear Cache.
- Next, tap Clear data.
- Re-open the Play Store & try your download again.
But if deleting Play Store’s cache and data failed to resolve the problem, jump over to the next method.
Backup your files and Perform Master reset
Since, the error message still occur after performing the previous methods, the last option that you can do is to reset your Note 8. But the downside is you need to backup all your files and data because it will be deleted once you start performing the steps. After the backup, make sure to remove both your Google and Samsung accounts so that you won’t be locked out of your device after the reset .If your device is ready you can start resetting your phone. Here’s how:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the error 505 with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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