How to fix Messenger that won’t load, keeps crashing on your Samsung Galaxy A6 2019 [Troubleshooting Guide]

When it comes to online instant messaging, Facebook Messenger emerges among the most popular platforms to-date. But unfortunately, the Messenger app is also not totally free from troubles. Like other sturdy apps, Messenger also gives in to various types of issues. In fact, there were already many instances when the app went down or malfunctioning. Nonetheless, what transpired were just among the many random issues attributed to software glitches, hence fixable by end-users.

For more inputs on how to deal with an errant Messenger app on a Samsung Galaxy A6 2018 smartphone, I’ve listed a few simple solutions below. Read on to determine the basic solutions to try on, should you get to encounter an issue with the Messenger app that won’t load properly or keeps crashing on the same Galaxy device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force close app then restart.

Random errors and glitches are irrefutable among mobile applications and even the sturdiest apps have no exemption. Often times the occurring symptoms are just minor and usually resolved by clearing the errant application. This means forcing the app to close and then open it again. Here’s how to force close the Messenger app on your Galaxy A6 2018 smartphone:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Tap on the Messenger app to force close.
  6. Then tap the Force Stop button.

Restart your phone to refresh the phone system and internal memory. Then try launching the Messenger app again and see if it is already loading properly and stops crashing. This won’t affect any data stored on the app and internal memory of the phone, so you won’t lose any information in the process.

Second solution: Clear app cache and data on your Galaxy A6 2018 smartphone.

Applications store files as you use them. These files are stored as cache on the app’s memory and will be used for reference later. So the next time you’ll need to use the same file like image or other data on that app, they don’t have to be downloaded again. However, cached files can also become ruined or corrupted at some point and when this happens, adverse symptoms are likely to emerge. This is when clearing cache is necessary. Clearing an app’s cached files not only clears application errors but also frees up space of the phone’s internal memory. Here’s how to do so:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Application Manager.
  4. Tap the All tab.
  5. Select Messenger app.
  6. Then, tap the Clear Cache button.

If clearing an app’s cache doesn’t help, then this is when you’d consider clearing an app’s data or resetting the app. This wipes not only cached files but also the settings and any information that go along with that application. So it’s like resetting the app to its default settings or original state. Should you wish to continue, follow these steps to clear data on your Messenger app:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Application Manager.
  4. Tap the All tab.
  5. Select the Messenger app.
  6. Then tap the Clear Data button.

Temporary data stored in the app’s storage including your login details will then be erased. This means the need for you to sign back into your Facebook-Messenger account to use the app again.

Third solution: Install pending app updates.

If you haven’t configured your device to install updates automatically, then it’s possible that some of your apps aren’t up-to-date. Updates are necessary to keep apps free from bugs and at their best possible performance. To check for pending updates particularly for Messenger, simply follow these steps:

  1. If necessary, connect your phone to the Internet via Wi-Fi or cellular data.
  2. Open the Play Store app.
  3. Then tap the Menu icon or (three horizontal lines) on the upper-left corner.
  4. Tap on My Apps & Games.
  5. Tap to select Messenger app.
  6. Tap on the Update button to install any pending update for the Messenger application.

Also consider installing all pending updates for other apps to ensure all your apps are at their optimum performance.

Once all updates are completely installed, reboot your phone (soft reset) to ensure all new software changes are properly implemented and likewise to prevent apps from going rogue.

Fourth solution: Delete then reinstall Messenger app.

If the app is still crashing or not loading properly after performing all prior procedures, it’s possible that the app has been totally corrupted and no longer functional. Should this be the case with your Messenger app, reinstalling the app can potentially fix it. But this also denotes deleting or uninstalling the application first. Here’s how:

  1. Tap to open the Play Store app.
  2. Tap the Menu icon (three horizontal lines) on the upper-left corner.
  3. Tap on My Apps & Games.
  4. Tap to select Messenger app.
  5. Tap on the Uninstall button from the Apps info screen.

When the app is completely uninstalled, restart your phone and then open the Play Store app again to search for, download, and install the latest compatible version of Messenger app for your Galaxy A6 2018 smartphone. Make sure your phone has strong and stable Internet connection to avoid interruption on the app download and installation.

Fifth solution: Wipe cache partition on your phone.

Clearing the system folders from temporary files or cache can also be the key to fixing the problem if corrupted system data are the ones causing conflict with the app. Like app’s cache, cached files in system folders can also become corrupted and when this happens, there’s a tendency for other apps and services to go rogue. To clear this out, wipe cache partition on your Galaxy A6 2018  with these steps:

  1. Turn off the phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds and then release the Power button when the Samsung logo appears.
  3. Keep holding the remaining buttons until the Android screen shows up then release.
  4. When in Android Recovery, press the Volume Down button repeatedly to highlight Wipe Cache Partition option.
  5. Then press the Power button to confirm selection.
  6. Wait until the cache partition clearing process is finished and you’ll see the Reboot system now option highlighted.
  7. Press the Power button to reboot your phone.

Try to open Messenger as soon as your phone boots up and see if the problem is fixed and your Messenger app is already working smoothly. If the app remains erratic, it’s time to escalate the problem.

Other options

For other options and further assistance, you can reach out to Facebook Support or visit Facebook help center. The Messenger app might have been afflicted by some serious errors that require more advanced solutions. Just relay all necessary information including error prompts, warning messages, or codes you see while attempting to use the Messenger app on your Galaxy A6 2018 smartphone. This information can be used a hints or reference when applying the required fixes.

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