Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #LG #V40ThinQ fix the issues that they are experiencing with their phone. This is a flagship device released last October that has several outstanding features. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG V40 ThinQ not charging not turning on issue.
If you own an LG V40 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix LG V40 ThinQ Not Charging Not Turning On
Problem: I have an LG V40 ThinQ. I left it on and charging when i went to bed. The next morning it was off and would not turn on, and still will not. I’ve tried holding down the volume up and power buttons together repeatedly for almost one minute with no response. Tried this with SD and SIM cards in and out, with charging cable plugged in and unplugged. Tried connecting phone to computer and it does not respond to phone. Phone will not turn on. Any other suggestions? Phone is 5 weeks old. Thank you.
Solution: In order to troubleshoot this particular issue the first thing that you need to do is to make sure that the phone battery has sufficient charge. Follow the troubleshooting steps listed below to properly charge the phone.
Clean the phone charging port
There are instances when dirt or debris can get stuck in the phone charging port. When this happens your phone will not charge properly. Remove these particles by cleaning the charging port using a can of compressed air.
Charge the phone using a different charging cord and wall charger
In order to eliminate the charger as the possible culprit in this scenario you will have to use a different charging cord and wall charger to charge the phone. If possible use an 18W Quick Charge 3.0 charger. You also need to make sure that the charging cord that you will be using works in a different device.
Charge the phone from a computer USB port
In case the phone does not charge using a wall charger then you can check if it charger from a computer USB port. If your can charge this way then it’s likely that one of the pins of the phone charging port is damaged.
Charge the phone using a wireless charger
If the phone does not charge at all using the two methods listed above then it’s time to use a wireless charger.
Once the battery of your phone has sufficient charge then it’s time to proceed with the troubleshooting steps listed below.
Perform a soft reset
The first thing you will need to do in this case is a soft reset. This will refresh the phone software and will usually fix the problem if it is caused by a temporary software glitch. To perform this just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release.
Start the phone in Safe Mode
There are cases when the problem can be caused by an app you downloaded. To verify if this is what’s causing the problem you should start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Make sure the phone is powered off.
- Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
- Select Safe mode by using the Volume buttons to highlight the option and the Power button to select.
- The device starts up with ‘Safe mode’ displayed in the lower-left.
If the phone starts in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
One final troubleshooting step you will need to perform is a factory reset. This will revert your phone back to its original factory condition. Take note that this will delete your phone data.
- Backup all data on the internal memory before performing a master reset.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device
In case the above steps does not fix the problem then you will need to bring the phone to a service center and have it checked.
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