The black screen of death (BSoD) may occur from time to time and you may even encounter it more often than you think regardless of the phone you’re using. We have readers who own the LG G6 Plus who’ve been complaining about their devices that reportedly stopped responding. Some said their phones just turned off and won’t turn back on while other said they just found their devices with a black screen in the morning after charging it overnight.
The LG G6+ actually has some impressive hardware specs so we cannot just point our finger to its build being the reason why it has this problem. The thing is, most of the time the black screen of death is a minor firmware issue and based on our experience, you can fix it on your own without any help from a technician. So, in this post, I will share with you the solution we’ve always been using to fix issues like this, so read on to learn more.
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How to fix your LG G6 Plus with black screen of death issue
A firmware may leave an impression that your phone has some serious hardware problem but in reality, it’s just a minor issue in the firmware. However, if you dropped your phone on a hard surface or submerged it in water for a long time, then this problem could be due to either physical or liquid damage. But assuming that the issue started without apparent reason or cause, then here’s what you should do about it:
First solution: Try doing the Forced Reboot
Actually, if this problem is indeed due to a firmware crash, then a Forced Restart is all you need to do to fix it. What it does is refresh your phone’s memory by simulating battery disconnect. If you’re familiar with battery pull procedure we do to phones with removable batteries, then this is the counterpart of that. Aside from simulating battery disconnect, all apps, services and core functions will be reloaded. In LG G6+, here’s how you do it:
- Press and hold the volume down button and the power key together for 5 seconds or more.
You would know if the method works because the phone boots up and that could be the end of the problem. Even if your device isn’t responding, it will respond to this procedure because it’s hard-wired to simulate battery disconnect if the combination is done properly. So, if the phone doesn’t respond in the first try, do the same procedure a couple more times or you may try this:
- Press and hold the Volume Down button and don’t let it go.
- Now, press and hold the Power key while holding down the Volume Down button.
- Keep both keys held for 10 seconds or more.
- When the logo appears, release both keys.
In doing a combination like this, you should make sure you’re pressing and holding the keys together for a given amount of time. Pressing the Power key before any other keys won’t lead to the result we always wanted. However, pressing the Volume Down button first before pressing the Power key has a different effect and that’s what we did in the second procedure. If your phone still won’t respond to this, then try the next solution.
Second solution: Try charging your phone and attempt to force restart it
It’s possible that the battery got completely drained that’s why your phone can no longer turn on. When the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…
- Plug the charger to a working wall outlet.
- Connect your LG G6 Plus to its charger using the original cable.
- Leave the phone connected to its charger for ten minutes or so.
- Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.
This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.
After all this and the phone is still not responding or still has a black screen, then the problem could be with the hardware. It’s now time to seek assistance from a technician by bringing the phone back to the store or to a shop.
I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.
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