The Google Play Store error 963 usually occurs when you’re updating or downloading an application. The thing about this error is that the installation of the app will be halted and that you would be required to re-download it only to get the same error over and over. Needless to say, you need to address this problem as soon as possible as you won’t be able to download new apps if it keeps on popping up.
In this post, I will walk you through in troubleshooting your Samsung Galaxy Note 9 that’s bugged by error 963 and let you understand more why this is happening to your phone. There will be a step by step guide that you need to follow so that we can formulate a solution and resolve the problem. So, if you are a Galaxy Note 9 user and haven’t experience this type of error message then, we suggest you to continue reading this post for it might help you in the future.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Troubleshooting Google Play Store error 963 on Galaxy Note 9
Based on experience, you can get this error fixed by following the procedures below. It’s not really a serious problem but very annoying. In other words, you will be able to get rid of it and continue using your Note 9 without being greeted by this problem. Here’s what I suggest you do about it:
Forced restart your Galaxy Note 9
Before anything else, we would like you to perform the forced restart on your phone to eliminate the suspicion that a glitch in the system is causing the issue. Doing this will refresh phone’s memory as well as closes all unnecessary apps running in the background. Here’s how:
- Press the Volume Down and Power keys simultaneously for 10 seconds or more and wait until the device restarts.
After you do so, open your Play Store and download any app and observe if the error 963 message still pops up. Most of the time, this procedure alone can fix this problem. However, if the error continues to bug you after this, then move on to the next solution.
ALSO READ: How to Fix Play Store error 923 on Samsung Galaxy Note 9
Delete Play Store Cache and Data to fix error 963
Another possibility to consider why the error 963 occurs on your phone is that the Play Store cache files and data are outdated. To address it, you should try clearing both the cache and data so that they will be replaced with new ones. Play Store is a core application or service but it still needs its cache and data refreshed from time to time. Follow these steps:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the 3 dots icon > Show system apps to display preinstalled apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear data and then tap OK.
- Tap Clear cache.
When the procedure is done, open the Play Store and see if the error 963 still occurs. Better yet, reboot your phone and then try to download any app and see if the issue still continues to bug you. If so, then move on to the next solution.
Reset network settings to fix error 963
In downloading an app it’s necessary that you should have a stable internet connection so that the process won’t be halted. So, what we gonna do now is to rule out the possibility that the error 963 was caused by interrupted connection by resetting all your wireless or network connections.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap Reset settings.
- If you have set up a PIN, enter it.
- Tap Reset settings. Once complete a confirmation window will appear.
After doing this, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
Try to see if the Play Store error 963 still occurs and if so, then you have no other choice but to reset your phone.
ALSO READ: How to take a screenshot on your new Samsung Galaxy Note 9?
Perform Master reset on your Galaxy Note 9
If all procedures failed to get rid the issue the last option that you can do is to reset your phone.
This will bring your device back to its default settings, but before you do this, be sure to backup your important files and data because all will be deleted during the process. After the backup, make sure to remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
A master reset is the ultimate end to the Google Play Store error 963. So, after the reset, make sure to restore your files and data to your phone.
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