The Google Play Store error 941 that seems to be bugging some owners of the Samsung Galaxy S9 occurs when you’re downloading an app. Unlike other errors that occur during the installation, this one only shows up during the download. It’s not only a problem with the S9 but any Android user may be able to encounter this error sooner or later.
In this post, I will tackle this problem to guide you on how to troubleshoot your Samsung Galaxy S9 that’s bugged by the error 941. If you haven’t experienced this, the actual error goes like this, “App could not be downloaded because of error (941).” The sad thing about this problem is, no matter how many times you redownload the app the same error will prompt over and over again. So, if you are a Galaxy S9 user we suggest you to continue reading this post for this might help you.
Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.
Fix Play Store error 941 on Galaxy S9
As what I’ve said earlier, there are troubleshooting steps that you need to follow in order to resolve this issue. Here are the steps that you should do:
- Perform Soft reset.
- Clear cache and data of the Play Store.
- Run phone in safe mode and try downloading the app.
- Remove Google account and add it back again.
- Factory reset your Galaxy S9.
Let me briefly explain why you need to do these procedures.
First Solution: Perform Soft reset
If you haven’t tried restarting your S9 when this error occur, then, this is the right time that you should do it. This is a simulated battery procedure and has the same effect with the battery-pull method to those devices that has a removable battery. So, if this is just a glitch in the system, then, this procedure will surely fix it. Here’s how:
- Press and hold the Volume Down and Power keys simultaneously for 10 seconds or more and wait until the device reboots.
However, after the soft reset and the issue still doesn’t fix, follow the next step.
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Second Solution: Clear the Cache and Data of the Play Store
In this procedure, we have to eliminate the suspicion that outdated cache and data are causing the issue on your phone. We will try to bring back your Play Store app to its default settings by deleting those old cache and data so that updated ones will be created.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings.
- Tap Apps.
- Tap the 3 dots icon (at the upper right)
- Tap Show system apps to display preinstalled apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear cache.
- Tap OK.
- Restart the device and check for the problem.
Third Solution: Run phone in Safe Mode
Another angle that we need to look into is the possibility that the error 941 occurred due to incompatible third-party apps. By rebooting your Galaxy S9 to safe mode all third-party apps will be disabled temporarily while the pre-installed ones left running. So, while in this mode we suggest you to download any app and see if the error still prompt. If not, then, you need to find the culprit and uninstall it so that the problem will be fixed.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
- While in Safe mode, you can now uninstall apps that are causing a problem.
If the Play Store error 941 still shows up after doing the first three procedures, move on to the next solution.
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Fourth Solution: Remove Google Account and add it back again
If rebooting your phone in Safe mode and uninstalling suspected apps failed to resolve the 941 error, the next thing that we want you to do is to remove your Google account temporarily and add it back again after you restart your device. Doing this is not a guarantee that the issue will be fixed but there were reports from other users saying that this step work their phone and it might to you as well.
Here’s how to remove your Google account:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings.
- Tap cloud and accounts.
- Tap accounts.
- Select the Google account (if your multiple accounts, pick the one you’re using for Google Play Store).
- Tap REMOVE ACCOUNT.
- Tap REMOVE ACCOUNT to confirm.
To add back your Google account:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings.
- Tap cloud and accounts.
- Tap accounts.
- Tap Add account at the bottom.
- Select Google.
- Provide the screen unlock if prompted
- Enter your Google account credentials.
After this, try to download an app to see if the Play Store error 941 would still show up.
Fifth Solution: Perform Factory Reset
If previous procedures were unable to resolve the issue, the last option that you can do is to factory reset your phone. Compared with other procedures this one is more hassle because you have to backup all your files stored in the internal storage. But the thing is, if this is a software-related issue, then, this method will resolve it. Here’s how to reset your Galaxy S9:
- Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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