The Google Play Store error 927 that seems to be bugging some owners of the Samsung Galaxy Note 9 occurs during app downloads. It holds the process and the actual error message will appear on screen saying “App could not be downloaded due to an error. (927)”. It is a very annoying problem as you will have to restart the download only to be greeted by the same error.
In this guide, I’ll tackle the same issue to help Galaxy Note 9 users that were affected by the error 927. There will be a step-by-step guide that you need to follow to determine the real problem and possibly get rid of it. So, if you are a Note 9 user and are experiencing a similar problem, then, we suggest you to continue reading this post for it might help fix your issue.
For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.
Troubleshooting Galaxy Note 9 with Google Play Store error 927
Now, here are the things that you should do to troubleshoot Play Store error 927 on Galaxy Note 9:
- Perform Soft Reset.
- Delete Play Store Cache and Data.
- Remove Google account and Add it again.
- Perform Master Reset.
Let me explain briefly why you need to do these procedures…
First Solution: Perform Soft Reset
More often, software-related issues in android devices are caused by a minor glitch in the system, which can be fixed by this procedure. Compared to the usual restart, this one is more effective because it refreshes your phone’s memory and reload all apps and services. This is how you do soft reset:
- Press and hold the volume down button and don’t release it.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or until the Note 9 logo shows on the screen.
After you perform soft reset open Play Store and download any app and see if the error 927 still pops up and if it does, move on to the next solution.
Second Solution: Delete Play Store Cache and Data
The error 927 may also occur if Play Store’s cache and data are corrupt or outdated. So, this time, we recommend you to bring the app back to its default settings by deleting all its cache and data files so that newer ones will be generated. After you do the step wait for a few minutes and try to see if the problem will occur again. Here’s how you reset your Play Store:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the 3 dots icon > Show system apps to display preinstalled apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear data and then tap OK.
- Tap Clear cache.
If the error 927 continues after resetting the Play Store, follow the next step.
Third Solution:Remove Google Account and Add it Again
In this method, we will try to remove your Google account and add it again to eliminate the suspicion that syncing problem is causing the issue on your phone. Like the other android devices your Note 9 is also vulnerable to authentication error. Meaning, we need to make sure that you properly setup your Google account because if it’s not, that may be the reason that the downloading process halted without apparent reason.
- Swipe down from the top of the screen to pull down the notification panel.
- Tap the Settings icon on the upper-right corner of the screen.
- Scroll to and tap Accounts and backup.
- Tap Accounts.
- Tap your Google account.
- Touch Remove account and confirm your action.
After you remove your Google account restart your device and add it back again and see if the error 927 will still show up. If it continues, jump over to the next method.
Fourth Solution: Perform Master Reset
If all procedures mentioned above failed to resolve the issue, then, your last chance is to perform the master reset on your Note 9. This will bring your device back its factory default and will delete files and data saved in the internal storage. When it comes to app or firmware issues, a master reset is a very effective procedure.
However, before you follow the steps, we suggest you to transfer all your files to your SD card or personal computer so that it will be easier for you to restore it once the issue is fixed. After you backup all your files, remove your Google and Samsung accounts so that your device won’t be locked out of your device after the reset. Here are the steps to follow to reset your Note 9:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy Note 9 logo shows up on the screen, release all buttons.
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the Google Play Store error 927 on your Galaxy Note 9. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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