Another Play Store issue that Samsung Galaxy S9 users were complaining about is the error 101. This is a type of error that prevent your device from updating and installing an app. Like the other Play Store issues this one can be triggered by a minor glitch in the system, unstable internet connection and corrupt cache and data. But don’t you worry, this is fairly a common issue and you can resolve it through simple procedures.
In this post, I will walk you through to the troubleshooting procedures to rule out the possibilities why this error message is showing on your screen. There will be a step by step guide that you need to follow before we can formulate a solution and get rid of the issue. So, if you’re one of the owners of this device and are currently being bugged by the Play Store error 101, continue reading as this post may be able to help you.
Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.
Troubleshooting Galaxy S9 with Play Store error 101
In these troubleshooting procedures, we will try to rule-out each and every possibility why this error message is showing on your screen. So, here are the steps that you should do on your Galaxy S9:
First Solution: Perform Soft Reset
This procedure will eliminate the suspicion that a glitch in the system is causing the issue. This is the equivalent of the battery pull procedure that we do to devices that have removable batteries. It refreshes your phone’s memory and closes all running apps in the background. Here’s how it’s done:
- Press and hold the Volume down and Power keys together for 10 seconds or more and wait until it reboots.
After the procedure open your Play Store app and see if the error 101 still occurs. If so, try the next method.
Second Solution: Delete Play Store Cache and Data
By deleting the Play Store cache and data we are bringing back the app to its default settings so that newer ones will be created. So, if corrupt cache and data caused the error message to prompt, then, this procedure will fix it. After you do so, wait for a few minutes to rebuild the cache and observe if the issue will occur again.
- Open Settings app.
- Tap Apps.
- Tap on More settings at the upper right (three-dot icon).
- Select Show system apps.
- Find and tap Google Play Store.
- Tap Storage.
- Tap Clear Data button.
- Restart your phone and check for the problem.
But after the procedure and error 101 is still happening, proceed to the next solution.
Third Solution: Remove Google account and add it back again
Another factor to consider why this error message shows without apparent reason is the syncing problem. So, this time, all you need to do is to remove your Google account and restart your device.
When the device is ready, add your Google account again and try to update an app to see if the error still occur. If so, then, you don’t have a choice but to perform a reset on your Galaxy S9.
Fourth Solution: Perform Factory Reset
Your last resort to fix the issue, all you need to do is to perform factory reset. This will wipe out all your files and data and bring the device back to its default settings. And since error 101 is a software-related issue, then, doing a factory reset will surely fix it. However, before the reset, make sure to create a backup of your important files and data and then remove your Google and Samsung accounts so that you won’t be locked out after the reset. Here’s how you reset your phone:
- Turn off the device. This is important. If you can’t turn it off, you’ll never be able to boot to Recovery Mode. If you are not able to shut the device off regularly via the Power button, wait until the phone’s battery is drained. Then, charge the phone for 30 minutes before booting to Recovery Mode.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook page or follow us on Twitter.