How to fix Google Pixel 3 XL that won’t fast charge (fast charging not working)

Is your Google Pixel 3 XL not doing what it’s supposed to do when fast charging? If fast charge feature has stopped for some reason, you must do a series of troubleshooting steps to figure out its cause.

How to fix Google Pixel 3 that won’t fast charge (fast charging not working)

Is your Google Pixel 3 XL no longer showing the fast charging indicator screen that says “Charging rapidly”? If that’s the case, the system must have encountered a software bug, an app problem, or hardware malfunction. To know what’s behind the trouble, follow our troubleshooting suggestions below.

Restart the device

Refreshing the system is sometimes all it takes to fix minor bugs. Fast charging, just like any other functionality, relies on a sophisticated working of both hardware and firmware to work. At times, bugs may develop that might affect some codes in the background resulting to problems. Make sure that you reboot the system with these steps:

  1. Press and hold down the Power button for a few seconds.
  2. From the menu tap Power off.
  3. Wait for a few moments.
  4. After that turn the smartphone on by pressing the Power key for a few seconds.

Use another set of charging accessories

We assume you are using the charging cable and adapter that came with the phone. To check though if one of them is defective, try to find another set to use. Charging cables can go bad over time or if it’s not taken care of. The tiny wires inside can break easily. The more of these wires are damaged, the lesser the power reaches your phone while charging. This can cause erratic charging and may also be the reason why fast charging feature may not work.

If you can’t readily get a different set of charging accessories, try to visit your local Google store or carrier store so you can use their own cable and adapter.

Try different outlet

If you are using your favorite outlet at home to charge your gadgets, try to use a different one. Or, you can see if other devices charges fine on this same outlet. Either way should help you know whether or not you have an outlet problem.

Clean the charging port

If you constantly expose your phone in dusty environment, the charging port may collect dust or dirt over time and block the charging cable when plugged in. Try to inspect the port for obvious damage or dirt. If possible, use a form of magnifying tool to take a peek inside. If you think the port is dirty, or if there’s a foreign object inside that might cause a problem, try to dislodge it using a can of compressed air. If that’s not readily available, blow into the port. Avoid sticking anything into the port to prevent damaging the system.

Charge on Safe Mode

Some apps may interfere with the operating system. To see if there’s a downloaded app that prevents fast charging from working, try to boot your Pixel 3 XL to safe mode. In this mode, only pre-installed apps will be permitted to run. So, if the phone charges normally and fast charging is working, you can bet you have a third party app issue. There are two ways to load safe mode on your phone.

To restart a Google Pixel 3 XL to safe mode while it’s ON:

  1. Press and hold your device’s power button.
  2. On your screen, touch and hold Power off.
  3. If needed, tap OK.
  4. Your device starts in safe mode. You’ll see “Safe mode” at the bottom of your screen.

To restart a Google Pixel 3 XL to safe mode while it’s OFF:

  1. Press your device’s Power button.
  2. When the animation starts, press and hold your device’s Volume Down button. Keep holding it until the animation ends and your device starts in safe mode.
  3. You’ll see “Safe mode” at the bottom of your screen.
  4. (To exit safe mode, just restart your device).

Remember, booting to safe mode won’t automatically tell you which of your apps is troublesome. You’ll need to observe the phone and check if popup ads remain. If they stop on safe mode but returns when phone is on normal mode, you can bet an app is the culprit. To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps:

  1. Boot to safe mode.
  2. Check for the problem.
  3. Once you’ve confirmed that a third party app is to blame, you can start uninstalling apps individually. We suggest that you begin with the most recent ones you added.
  4. After you uninstall an app, restart the phone to normal mode and check for the problem.
  5. If your Pixel 3 XL is still problematic, repeat steps 1-4.

Install app and system updates

App and system updates not only bring cosmetic changes but also under-the-hood improvements and bug fixes. Be sure to regularly check for updates to all your apps as well as updates for the operating system.

Factory reset

Wiping the device and returning all its software settings to defaults is usually effective in fixing software-caused charging issues. You should only do this if all the suggestions above won’t help.

  1. Create a backup of your personal data.
  2. Make sure to know the username and password for Google account in the phone.
  3. Open Settings app.
  4. Tap System.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
  8. To erase all data from your phone’s internal storage, tap Erase everything.
  9. When your phone has finished erasing, pick the option to restart.

Get support from Google

Fast charging problems in Google Pixel devices are usually due hardware malfunction but there were cases wherein it occured due to an Android update. If nothing has worked so far, even after a factory reset, the cause of the problem is probably deeper than we thought, Since there’s only so much that an end user can do, you might want to get as much information about this case as possible. Try to visit Google’s own support page for Google Pixel devices.

Send in your phone

Last but not the list, make sure to let Google know of the problem by setting up repair or replacement appointment with them. You might want to visit your local Google store or take the issue up with your carrier.

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Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues.

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