The #LG #G7ThinQ is a flagship phone released earlier this year which has several outstanding features. This phone has an Aluminum frame with Gorilla Glass 5 on both the front and back. It sports a 6.1 inch QHD+ FullVision MLCD display that has a 19.5:9 aspect ratio. Under the hood is the powerful Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G7 ThinQ is not fast charging issue.
If you own a LG G7 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix LG G7 ThinQ Is Not Fast Charging
Problem: hey my G7 ThinQ isn’t fast charging. I use the standard fast charger out of the box with cables. When i connect the fast charger to the phone it says cable charging (approximately 5 hours to full charge). Is it a battery problem or charging port problem i dont think its a software problem because it was charging properly yesterday but also can a bit of water stop the phone from fast charging? PLEASE help!!!!
Solution: Before proceeding with the troubleshooting steps it is best to make sure that the phone is running on the latest software version. If an update is available then you should download and install it in your phone.
Clean the charging port of the phone
Make sure that the charging port does not have any dirt or debris stuck in the port as this could cause the phone not to charge properly. Clean this port using a can of compressed air.
Charge the phone using its wall charger
Charge the phone using its wall charger
Once the charging port is free from any dirt or debris use the charger that came with the phone to charge the device. Check if the issue still persists.
Try using a different charging cord and wall charger
To eliminate the possibility that the charger you are using is causing the problem you should try using a different charging cord and wall charger. Make sure that this charger that you will be using has the Quick Charge 3.0 feature.
Perform a Soft Reset
If the issue still persists then it’s time to check if the problem is caused by a software glitch. Try doing a soft reset first on the device.
- Press the Power button for a few seconds or until the power menu appears.
- Select Power Off from the menu.
- Tap OK to confirm device shutdown.
- After about 30 seconds, press the Power button again until the device turns on.
Check if the issue occurs in Safe Mode
There are instances when an app in your phone will be using a lot of battery power making the phone charge slowly. To check if this is the case you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- Make sure the device is powered off.
- Press and hold the Volume Down button and the Power button until the System recovery screen displays then release both buttons.
- Select Safe mode by using the Volume buttons to highlight the option and the Power button to select.
- The device starts up with ‘Safe mode’ displayed in the lower-left.
If the issue does not occur in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
Perform a factory reset
As a last resort you should consider doing a factory reset. This will revert your phone back to its original factory condition and will usually fix the problem if in case it is caused by a software glitch. Make sure to backup your phone data before doing the reset.
- Back up data on the internal memory before performing a factory reset.
- From the Home screen, Settings.
- Tap the ‘General’ tab.
- Tap Restart & reset.
- Tap Factory data reset.
- If desired, tap the Erase SD card checkbox.
- Tap RESET PHONE – Delete all – RESET
You can also perform a factory reset using the hardware keys.
- Backup all data on the internal memory before performing a master reset.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device
In case the above steps fails to fix the problem then this might be caused by a faulty hardware component. The best thing you can do right now is to bring the phone to a service center and have it checked.