The #Google #Pixel3XL is one of the two latest flagship Android devices released by the search giant last year. This is the larger of the two models which sports a 6.3 inch P-OLED display and a bigger capacity 3430 mAh battery. This device uses the powerful Snapdragon 845 processor which when paired with 4GB of RAM allows multiple apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Pixel 3 XL not connecting to home Wi-Fi network issue.
If you own a Google Pixel 3 XL or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Google Pixel 3 XL Not Connecting To Home Wi-Fi Network
Problem: Hi! I have a Pixel 3 XL that will no longer connect to my home wifi. It still connects at work and other locations, just not at home. Other devices are connected at home so there is no problem with the wifi. I’ve done all of the simple stuff…forgotten the connection and reconnected, restarted the phone, etc. Hope you can offer advice. Thanks!
Solution: Before performing any troubleshooting steps on this device it’s best to make sure that the phone is running on the latest software version. If an update is available then make sure to download and install it.
Since the problem only occurs when connecting to your home Wi-Fi network then you should first check your router settings, in particular check if your device is being blocked from connecting to the network. You should consult the router manual on how to navigate its settings. You should also restart the router to refresh its software.
If the issue is not caused by the router then proceed with the additional troubleshooting steps listed below.
Perform a Soft Reset
Sometimes this issue can be caused by a minor software glitch which can be fixed by refreshing the phone software. A soft reset must be performed in this case. This is done by pressing and holding the Power button for approximately 10 seconds or until the device power cycles. Once this is done check if the issue still occurs.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded can cause this problem. To verify if this is the case you will need to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- From the home screen, press and hold the Power key.
- Release the Power key, then tap and hold Power off.
- Read the Reboot to safe mode message and tap OK.
- The device will power off and restart in safe mode.
If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
Reset network settings
This procedure is usually performed when you are having issues getting online with the phone. When you perform this the following will be reset to their default values:
- Cellular and Wi-Fi network settings (including saved networks and passwords)
- Bluetooth connections
To perform this step
- From a Home screen, touch and swipe up to display all apps.
- Navigate to Settings – System About icon – Advanced
- Tap Reset options Reset icon.
- Choose: Reset Wi-Fi, mobile & Bluetooth
- Tap Reset settings. Note If prompted, enter the PIN, password or pattern.
- Tap Reset settings to confirm.
Connect to your home Wi-Fi network then check if the issue still occurs.
Perform a factory reset
One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before doing this step.
- Hold the Power Button Until the Phone Is Off
- Hold the Power Button and the Volume Down Button for a Few Seconds
- Wait to See Fastboot Mode on the Screen
- Let Go of the Buttons
- Select Recovery Mode
- Wait for the Android Robot Image to Pop Up
- Hold Down the Power Button and Then Press the Volume Up Button
- Select Wipe Data/Factory Reset
- Select Yes
- Select Reboot System Now
Once the reset is complete try to check if your phone can connect to your home Wi-Fi network.
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