How to fix Google Pixel 3 wifi login portal screen is blank issue (authentication page won’t load up)

Sometimes, public wifi portal page or authentication page may not work properly. This can occur for a number of reasons. In this episode, we show you what to do if a Google Pixel 3 is unable to pull up a public or company wifi portal page.

Problem: Google Pixel 3 wifi login portal screen is blank (won’t load up)

Hi There, I’ve got a work wifi network which requires credentials to login. I usually have to do this each day as I arrive to the office. I just got a Pixel 3 and it is picking up the network, with a strong signal. When i choose to sign-in with credentials to connect, a browser opens, but there is no content, just a white screen. My Pixel has not had issues connecting to other networks that required a login. Refreshing does not work, and my company phone has no problem logging into the wifi network. Thoughts?

Solution: When connecting to a public wifi such as your company’s wifi network, there are two basic steps that must be done. The first one is that you need to select the wifi network itself. Once you’ve done that, the second phase occurs, and that is the pulling up of the wifi login page or captive portal page. It is in the second phase that authentication occurs. We understand this is where you’re having a problem. To fix it, follow our troubleshooting steps below.

Clear cache and data of default browser

We assume you’re using the default Google Chrome browser. Sometimes, a corrupted app cache can mess things up so you want to refresh the browser’s cache first. Here’s how that’s done:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Restart your Pixel 3.

Should the problem continue afterwards, you can then try to clear the camera app’s data.

  1. From a Home screen, touch and swipe up to display all apps.
  2. Go to Settings.
  3. Tap Apps & notifications.
  4. Tap See all ‘xx’ apps.
  5. Tap the appropriate app.
  6. Tap Storage.
  7. Tap Clear data.
  8. Restart your Pixel 3.

Get portal login screen manually

Since the apparent problem seems to be the fact that the authentication screen fails to load correctly, you can see what happens if you force it. Most wifi captive login page uses 192.168.1.1 so try to use that first. Just open your Chrome browser, type in the IP address in the address bar and wait until the authentication page loads up. If your browser returns an error indicating that the IP address is not reachable or incorrect, get the authentication IP from your IT  department and try it again.

Reset network settings

If the problem is still unresolved at this point, you can reset the network settings. This will clear all network data including all wifi networks and passwords. Once the system has wiped all previous network configurations, try to load the wifi portal page one more time.

Here are the steps to reset the network settings:

  1. From a Home screen, touch and swipe up to display all apps.
  2. Tap Settings.
  3. Tap System.
  4. Tap About.
  5. Tap Advanced.
  6. Tap Reset options.
  7. Choose from the following:
    • Reset Wi-Fi, mobile & Bluetooth
    • Reset app preferences
    • Erase all data (factory reset)
  8. Select Reset settings.
  9. If prompted, enter the PIN, password or pattern.
  10. Tap Reset settings to confirm.

Use another browser

In some cases, using another browser may work. We have no way of knowing whether or not there’s an issue with the browser you’re using so we recommend that you try other browsers to check. There are many free browsers that you can use in the Play Store. Just be sure to set up the new browser as the default first before you try logging in to your company’s wifi.

Get help from your IT guys

If your Google Pixel 3 connects to other wifi networks fine, then there may be a problem coming from the router side. It may be restricting access to some device, or your Pixel may be intentionally or unintentionally being blocked. Whatever the case, it’s good if you can talk to your IT department about it. Try to ask them if there’s new company policy that blocks non-company provided devices from using wifi. If there’s none, then you should ask them to help you troubleshoot the problem.