“Unfortunately, Gmail has stopped,” — a prevalent error message that prompts when something goes wrong with the Gmail app on your Android device. This error has been plaguing several users of various Android devices and likewise appeared to be one of the common apps errors encountered by the first few owners of the Nokia 6 2018 handset. Apparently, it is a software problem that can be rectified by some workarounds on your end. Read on and find out what triggers this error to occur on your Nokia phone’s Gmail app and troubleshoot the problem with generic solutions including the ones highlighted subsequently in this context.
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First solution: Quit the app and reboot the phone.
Apps can crash at any time when triggered by some factors likely software glitches and errors. Luckily problems like these usually don’t require service and so can be resolved by performing applicable workarounds. As your first option and possible solution, try to quit the Gmail app and then follow it up by a soft reset on your Nokia 6 2018 handset. Here’s how it’s done:
- Tap the Home key.
- Then tap X on the Gmail app.
Closing all other apps running in the background can also be the key to fixing the problem especially if any of these apps is causing trouble. While running apps play a vital role when it comes to apps reloading and multitasking, they too can cause troubles or affect other app or device functions when then get corrupted and crashed. To make sure this isn’t the root cause of the problem, you may as well close background apps.
To quit all other apps running in the background, simply press the Home key and then swipe up through all app. To confirm action, tap Clear All.
After closing the Gmail or all other running apps in the background, restart your phone (soft reset). For starters, here’s how to restart or soft reset your Nokia 6 2018 smartphone:
- Press and hold the Power button.
- Tap the option to Power off on the next screen.
- Then tap OK. Your phone will then shut down.
- After 30 seconds, press and hold the Power button again until the device boots up. This should give your device a fresh start.
Launch the Gmail app afterwards and then see if it is already working stable. If the app continues to crash, then move on and try the next solutions.
Second solution: Clear cache and data on the Gmail app.
Cache or temporary files and data stored in the Gmail app memory can likewise lead to a similar issue when they get corrupted. The volume of cache files accumulated in the app’s memory can likewise add up to the used memory on the phone. Clearing the cache therefore can help clear up memory space, which likewise improves apps and overall system performance. To clear cache and data on the Gmail app, follow these steps:
- Go to Settings.
- Tap Apps.
- Select Gmail from the apps list.
- Tap on the Clear Cache button to instigate clearing of cache from within the app. This does not clear other apps data like logins and saved settings.
- To clear data from the Gmail app, tap on the Clear Data button. You have to note though that this will reset the app and therefore erase your logins and saved settings that go along with the app. But on the bright side, this can help clear the any erratic app data that might have caused the Gmail app to misbehave on your device.
Restart your phone when you’re done clearing cache and data on the Gmail app then relaunch the app to test its performance.
Third solution: Check for Gmail app update to download and install.
Installing new updates on your Gmail app can be a potential solution if the problem is attributed to outdated app features. Generally when a new Android version is rolled out, apps developers also roll out necessary updates for their respective apps to keep up with the new changes brought in by the new platform. Doing so will ensure that their apps remain compatible with the current software of your phone. To check for Gmail or other apps updates, follow these steps:
- Open Google Play Store or Play Store app.
- Tap the Menu icon.
- Select My apps & games.
- If you see Update on the Gmail app or other apps, it means that an update is available for that app.
- Tap Update to manually install an update for individual app.
- Tap Update all to update all apps at once.
In some cases, you may have to reboot your phone to update an app.
Installing a new software update for your phone is also one way of updating stock or built-in apps on your device.
To check for software update on your Nokia 6 2018, go to Settings-> About phone-> System Updates-> then tap the option to Check for update.
If an update is available, follow the onscreen instructions to download and install the update.
Try and see if that fixes the problem.
Fourth solution: Uninstall and reinstall Gmail app.
If Gmail doesn’t come pre-installed on your phone, then you can have it uninstalled and reinstalled. It’s also another way of fixing any errors or corrupted files within the app that caused it misbehave and crash more often. It’s like allowing the app to have a clean fresh start again. Here’s how to uninstall Gmail app on your Nokia 6 2018:
- Tap the Play Store app.
- On the Play Store menu, go to My apps & games.
- Tap on Installed to view a list of all your installed applications.
- Scroll to and tap on Gmail.
- Tap the Uninstall button then OK to confirm.
- Return to the Home screen by pressing the Home key.
Restart your phone then head back to the Play Store to search for, download and install the latest version of Gmail app for your device.
Reboot your phone again after the app is successfully installed and then launch the newly installed Gmail app to see if it’s already working stable as it should.
Fifth solution: Wipe cache partition on your phone.
Wiping the cache partition on your device clears all stored cache and temporary data piled up in the system cache partition. Similar to apps cache, cache files in the system partition are also essential in terms of reloading the same information on your apps and device itself. If you wish to give it a shot, then follow these steps:
- Turn your phone completely off.
- Press and hold the Volume Up and Power buttons simultaneously for a few seconds.
- Connect your Nokia 6 to a charger using the micro USB cable that comes with your device.
- Let go of the buttons as soon as you see the Recovery Mode screen.
- Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
- Then press the Power button to confirm selection.
- Use either Volume buttons to navigate back to the Android Recovery menu and then press the Power button to confirm selection.
Reboot your phone and then see if that fixes the problem. If that doesn’t yield a positive outcome, and for some reasons Gmail is still crashing on your Nokia 6 2018 handset, then your next best option is to seek more help from Google.
Escalate the problem for further assistance
Contact Google Support to escalate the problem if it persists after exhausting all possible means to fix the problem on your end. There might be some serious errors from within the Gmail app that needs to be dealt with using a dedicated software on Google’s end.
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