How to fix Fitbit Alta HR Quick View feature that no longer works

Fitbit Alta HR’s Quick View feature will automatically wakes the screen when you raise your wrist. It’s a good feature and many actually find it useful but there are those that are annoyed by it since a slight movement of the wrist may turn the screen on. As you may already know, it relies so much on the motion sensor which is driven by a service that run in the background. If it doesn’t work, there would always be two possibilities; either it’s just a minor system issue or a hardware problem.

In this post, I will walk you through in troubleshooting your Alta HR that no longer turns its display on when the wrist is raised or turned upwards. I will also be sharing with you the solution that many have reported to have fixed their problems. So, if you’re one of the owners of this device, continue reading as this article may be able to help you one way or another.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our Fitbit Alta HR troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our questionnaire and hit submit to contact us.  

Now, here are the things you must do if the quick view feature of your Fitbit Alta HR is no longer working…

  1. Make sure Quick View is enabled.
  2. Restart your Alta HR.
  3. Connect the tracker to the charger.

The first thing to do if the Quick View isn’t working is to make sure that it’s enabled. You can do this on the app:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap or click your device image.
  3. Find an option to turn off/on Quick View.

Assuming that everything is properly set, the next thing you should do and the most effective solution to this problem is to force restart your Fitbit Alta HR.

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

This next method is to, sort of, calibrate your device’s hardware. There were owners who reported that their tracker worked perfectly fine after they fully-charged it. This is your last resort so after charging the battery full and the problem continues, you must bring it back to the store or call tech support.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!


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