The 0x80070490 “something went wrong error” on your Xbox Series X usually occurs when you try to run an app or a game. This means that the console has encountered an unexpected problem which is usually caused by a software glitch. To fix this you need to perform several troubleshooting steps.
The Xbox Series X is a next generation console released by Microsoft late last year. It is quite powerful, capable of running 4K resolution games at up to 120 FPS. It’s becoming extremely popular recently due to its Game Pass subscription service where players can just pay a low monthly fee to access hundreds of games.
What to do when you get the error code 0x80070490 on your Xbox Series X
One of the issues that you might experience when you try to launch a game or an app on your Xbox is this error message. Here’s what you need to do to fix this.
Prerequisite: Make sure your Xbox software is updated to the latest version.
Solution 1: Restart the Xbox Series X
The first troubleshooting you should do is a power cycle. This will refresh the operating system of the console and remove any corrupted data stored in its memory.
Time needed: 5 minutes.
Reboot the console
- Press the Xbox button.
You can find this on your controller.
- Select Profile & system.
This is the last tab on the side menu.
- Select Settings.
This will open your console settings menu.
- Select General.
This will open the general settings.
- Select Power mode & startup.
This will open the power options.
- Select Full shutdown.
This will shut down the console.
- Select Shut down.
This will confirm the shut down command.
Once the console has turned off, unplug its power cord for a minute before plugging it back in. Turn on the console then check if the issue still occurs.
Solution 2: Factory reset the Xbox
If after the restart the issue persists then you will need to completely erase and restore your Xbox.
- Press the Xbox button on your controller.
- Select Profile & system.
- Select Settings.
- Select System.
- Select Console info.
- Select Reset console.
- Select Reset and remove everything.
After the reset is complete, set up the console then check if the issue still occurs.
Having the error 0x80070490 on your Xbox Series X can be a frustrating experience. Hopefully, this solution will help you fix the problem.
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