DirecTV is a direct broadcast satellite service that allows it subscribers to enjoy their favorite TV shows and is a great alternative to getting a cable TV service. The company is a subsidiary of AT&T and offers its customers several competitive channel packages. Although this is a solid platform there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the DirecTV error code 775 issue.
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How To Fix DirecTV Error Code 775 Issue
The error code 775 that you might experience with your DirecTV subscription means that the DirecTV receiver is not able to communicate with the satellite dish. To fix this problem you should follow the troubleshooting steps listed below.
Check for any loose connections
One of the main causes of this problem is a loose connection of cables on the device.
- Go to the back of your DirecTV receiver.
- Check each of the connections on the back for loose or not correctly seated connections. Check the Satellite In or SAT IN connection.
- Make sure every single connection on the back of your DIRECTV receiver is secure and correctly seated.
- Turn your television back on
Check if the DirecTV error code 775 issue still occurs.
Check the Swim power inserter
Some DirecTV subscribers will have a Swim power inserter aside from the satellite dish and the DirecTV receiver. Make sure that the Swim power inserter is plugged to a power source.
- Unplug the Swim power inserter from the power outlet.
- Wait for 30 seconds.
- Plug the Swim power inserter back into its power outlet making sure that it’s turned on.
Check if the DirecTV error code 775 issue still occurs.
Call technical support
If the above steps fails to fix the problem then you should contact the DirecTV technical support hotline at 1-800-531-5000.
