Mobile data is very important because aside from the fact that you can only send MMS or picture messages through it, you will also find it very useful if you badly need to connect to the Internet while you’re mobile. Of course WiFi is always the first choice as far as connectivity is concerned because it’s more stable and cheaper but there would always come a time when you will need this service.
Some owners of the Samsung Galaxy A50 has recently contacted us because mobile data is reportedly not working on their devices anymore. Their phones have excellent reception but when they tried browsing some sites or downloading apps, the service did not work. This is an annoying little problem and you can fix it if you’re only willing to troubleshoot. In this post, I will guide you in fixing your Galaxy A50 that can’t connect to the Internet through mobile data. So, read on.
Troubleshooting a Galaxy A50 that can’t connect to the Internet via Mobile Data
In this post, we will try to look into all possibilities and then rule them out one after another until we can figure out what the problem really is all about and hopefully be able to fix it. If you’re one of the owners of this phone and has a similar problem, continue reading the solutions below. One of them may fix the problem with your device…
Perform the Forced Restart first
The very first thing that you have to do if your phone cannot connect to the internet via mobile data is the forced restart. It’s a simulated battery removal that will refresh your phone’s memory and reload its applications and services. If the problem is due to a minor firmware issue, then you will be able to fix it by doing this method. Here’s how:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A50 logo shows on the screen.
After the restart, make sure your phone is connected to the cellular data and then try to browse some websites or download apps. If it still has no connection, then move on to the next solution.
ALSO READ: How to fix Ten Common Network or Connection Issues with Galaxy A50
Make sure Airplane Mode is not enabled
If the Airplane Mode is turned on, all wireless communications including mobile data are temporarily disabled. So try to check if there’s an airplane icon on the status bar just to make sure that it’s not due to this setting.
Or better yet, pull the notification panel down and then tap on the Airplane Mode icon. If it’s enabled, then wait for a few seconds before disabling it back. Please note that the icon should be greyed out so that all wireless communications will work.
Disable Mobile Data and enable it back
Now, this is one of the most effective tricks you can use in fixing a problem like this. It’s because when mobile data is disabled and enabled back on, your phone will try to reconnect to the base station tower, and more often than not, a good connection will be re-established. When that happens, the problem with your mobile data will, of course, be fixed. Here’s how it’s done on your phone:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Touch Connections.
- Tap Data usage.
- Touch the switch next to Mobile data to disable it.
- After a few seconds, enable it back.
Once you’ve done this, try to see if you can now connect to the Internet.
Reset the Network Settings on your phone
When it comes to fixing network-related problems including mobile data, this one has already been proven to be effective. It’s because it brings all the network settings back to their default configuration as well as refreshes all network services. Here’s how it’s done on your Galaxy A50:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset settings.
- Tap the Reset settings button.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
After doing this, try to see if the problem is fixed.
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Reset your phone that can’t connect via Mobile Data
After the previous solutions and your Galaxy A50 is still not able to connect to the Internet via Mobile Data, then you should reset it because the problem could have been caused by a firmware issue that affected your phone’s network services. If this issue occurred without obvious reason or cause, then it’s more likely just a firmware issue. But before the reset, make sure to create a copy of your important files and data because they will all be deleted. When ready, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up and Power keys.
- When the Galaxy A50 logo shows, release the keys.
- Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, set up your phone as a new device and try to see if it can now connect to the mobile data network.
Also, it’s best to call your service provider and ask about the problem because there could be an outage in your area or your account may have been barred from using the service.
I hope that this troubleshooting guide has been helpful. Thanks for reading!
