Gmail is one of the core applications that can be found in every Android device but some owners of the Samsung Galaxy S10 Plus reported that Gmail keeps crashing on their device for some reason. This was actually a common issue with the previous Galaxy devices but not serious. In other words, you can fix this problem and make Gmail work perfectly again just by doing some basic troubleshooting procedures.
Continue reading as I will walk you through in troubleshooting your Galaxy S10 Plus with Gmail keeps crashing issue. We will consider every possibility and rule them out one by one until we can determine what the problem is and fix it. So, if you’re one of the owners of this device and are currently being bugged down by similar issue, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
Gmail keeps crashing on Galaxy S10 Plus
This problem could only be with the app itself so we will begin our troubleshooting with that assumption and then we’ll move on to other possibilities if the problem persists. Here’s what you have to do for this problem:
Force restart your phone
If it’s the first time that you get the Gmail keeps crashing issue, the first thing you must do is refresh your phone’s firmware by doing the forced restart. This will also reload all applications especially pre-installed ones. To do this, press and hold the volume down and power keys at the same time for 10 seconds or until the logo shows up. Once the phone has successfully booted up, open Gmail and see if it still crashes. If Gmail keeps crashing still after this procedure, then move on to the next procedure.
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Clear Gmail cache and data
If Gmail keeps crashing after the forced restart, then the next thing you should do is reset it. You have to clear its cache and data and see if it works perfectly after that. If it’s just an issue with the app, then this procedure will fix it. Here’s how you do it:
- Swipe down from the top of the display to pull the notification panel down.
- Tap the Settings icon located on the upper-right corner of the screen.
- Scroll to and tap Apps.
- Find and tap Gmail.
- Touch Storage.
- Now, tap Clear cache.
- Tap Clear data and touch OK to confirm it.
After resetting the app, reboot your phone and then open the app again and see if it works normally this time. If Gmail keeps crashing still after this, then try the next solution.
Wipe cache partition to fix Gmail keeps crashing issue
After the second procedure and the app is still crashing, the next procedure you should do is to delete the system cache. This troubleshooting procedure is intended for the firmware but since Gmail is a core application and deeply integrated into the firmware, there’s a big chance you can fix it by performing this procedure. Here’s how you do it:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
Wait for you phone to boot up successfully and then open Gmail again. If the problem remained, then it’s time to use the ultimate solution for all software issues.
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Backup your files and reset your phone
A reset will surely fix this problem provided that the firmware hasn’t been modified in any way. I suggest you perform the Master Reset so that the data partition will be reformatted. However, before you actually reset your phone, make sure that you create a backup of your important files and data as they will be deleted. After that, remove both your google and samsung accounts so that you won’t be locked out after the reset. Once everything is in place, follow these steps to fix Gmail keeps crashing issue on Galaxy S10 Plus…
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy S10 Plus with Gmail keeps crashing problem. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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