The Genshin Impact crashing during startup in Android is usually caused by a software glitch. There could be corrupted data in the app which can usually be fixed by clearing its cached data. To fix this you will need to perform a series of troubleshooting steps.
Genshin Impact is a free to play RPG that allows players to explore an open world environment. It is free to download and is available for Windows, PlayStation , iOS, Nintendo Switch, an Android. It is an online game that allows players to control one of four characters in a party. Completing quests usually allows for more playable characters to be unlocked.
Genshin Impact crashes on Android phone
One of the common issues that players have been experiencing with this game is when it crashes on their phone. This type of problem is usually software related however it can also be caused by your phone’s hardware limitation. You should make sure your device meets the recommended system requirements.
- CPU: Qualcomm Snapdragon 845, Kirin 810 and above
- RAM: 4 GB and above
- System: Android 8.1 and above
- Storage: 8 GB of Free Storage Space
- Restart your phone then make sure no other app is open when playing the game.
- Make sure your phone software is updated.
- Make sure the game is updated.
Method 1: Clear the cache and data of Genshin Impact
There are cases when corrupted temporary data stored by the app can cause this issue. To check if this is what’s causing the problem you will have to clear the cache and data of the app.
Time needed: 3 minutes.
Clearing the cache and data
- Tap on Settings.
You can do this by swiping up from the Home screen then tapping on the Settings icon.
- Tap on Apps & Notifications
Notifications. This is where you can manage your app settings.
- Tap on See all apps.
This will list all of the apps installed in your phone.
- Tap on Genshin Impact.
This will open the app app property, storage, and permission info.
- Tap on Storage & Cache.
This will open the app property, storage, and permission settings.
- Tap on Clear Storage and Clear Cache then make sure to confirm your action.
This will remove the temporary data stored by the app.
After performing these steps you may need to download additional content for the game as well as login to your game account.
Method 2: Run the game with minimum graphics settings
There are times when the game will crash if you use the highest graphics settings. This can be due to your phone unable to handle the graphics quality. Try changing the graphics quality to the lowest setting then check if the problem still occurs.
- Open the game
- Tap on Menu.
- Tap on Settings.
- Tap on Graphics.
- Change graphics quality to Lowest setting.
Method 3: Reinstall Genshin Impact to fix crashing issue
It’s possible that the problem is caused by a corrupted game installation. To fix this you will need to uninstall the game then download a fresh version from the Google Play Store.
After performing the steps listed above you will successfully fix the Genshin Impact crashing during startup in Android.
Visit our TheDroidGuy Youtube Channel for more troubleshooting videos.