Fix Samsung Galaxy Watch 4 Screen Does Not Wake Up When Tapped

Some owners of the Samsung Galaxy Watch 4 have reported that the device sometimes does not wake when the screen is tapped. This is just usually caused by a software glitch, a setting issue, or sometimes a hardware problem. To fix this you will need to perform a series of troubleshooting steps.

The Samsung Galaxy Watch 4 is a smartwatch aimed at consumers who want to keep track of their health and fitness metrics. It is best paired with a Galaxy smartphone to fully utilize all of its features. It runs on Wear OS allowing it access to apps on the Google Play Store. Some of the outstanding features of this smartwatch include several outstanding features such as an IP68 rating, Super AMOLED display, as well as more than 2 days of battery life on a single charge.

  • Body: 44.4×43.3×9.8mm, 30g; Glass front (Gorilla Glass DX+), aluminum frame
  • Display: 1.40″ Super AMOLED, 450x450px resolution, 9:9 aspect ratio, 330ppi; Always-on display.
  • Chipset: Exynos W920 (5 nm): Dual-core 1.18 GHz Cortex-A55; Mali-G68.
  • Memory: 16GB 1.5GB RAM; eMMC.
  • OS/Software: Android Wear OS, One UI Watch 3.
  • Battery: 361mAh; Qi wireless charging.
  • Misc: Accelerometer, gyro, heart rate, barometer; NFC; Natural language commands and dictation, Samsung Pay and Google Pay.

Samsung Galaxy Watch screen does not wake when tapped

Samsung Galaxy Watch screen does not wake when tapped

One of the issues that you might experience with the Galaxy Watch is when tapping the screen does not wake it.

Here’s what you need to do to fix this problem.


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Solution 1: Enable the Touch screen to wake setting on the Galaxy Watch 4

Enable the Touch screen to wake setting on the Galaxy Watch 4

The first thing that you should do in this case is to make sure that the Touch screen to wake setting is turned on. If it isn’t then even if you tap on your watch screen constantly it will not turn on.

You can enable this setting from your watch or by using the Galaxy wearable app on the connected device.

Enable from watch

Swipe up from the home screen.

Tap the Settings app.

Tap Display.

Turn on the Touch screen to wake switch.

Enable from Galaxy Wearable app

Open the Galaxy wearable app on the connected phone or tablet.

Tap Watch settings.

Tap Display.

Turn on the Touch screen to wake switch.

Solution 2: Restart the Samsung Galaxy Watch 4

Restart the Samsung Galaxy Watch 4

Sometimes this problem is caused by a temporary software glitch. To fix this all you need to do is to restart the watch.

Restarting Galaxy Watch

Press and hold the Power button and Back button for approximately 7 seconds or until the watch power cycles.

Your Samsung watch should start rebooting.

Once the Reboot is complete, your Samsung watch should start up as normal.

Try checking if the issue has been fixed.

Solution 3: Perform a software update on the Samsung Galaxy Watch 4

Perform a software update on the Samsung Galaxy Watch 4

You should make sure that the watch is running on the latest software version as this will have improvements and bug fixes that might fix any screen issues that you are experiencing.

Update using an Android phone

Make sure the watch has a good charge on it before starting the update process. You may not be able to update without at least a 30% charge.

On the connected phone, navigate to and open the Galaxy Wearable app.

Tap Watch settings, and then tap Watch software update.

Tap Download and install.

Update using an iOS device

Make sure the watch has a good charge on it before starting the update process. You may not be able to update without at least a 30% charge.

On the connected phone, open the Galaxy Watch app. The Galaxy Watch app is available for iOS devices through the App Store.

Tap the Home tab, and then swipe to and tap About watch.

If an update is available, tap Install. If “Latest version installed” appears, then the watch is up to date.

Solution 4: Perform a factory reset on the Samsung Galaxy Watch 4

Perform a factory reset on the Samsung Galaxy Watch 4

Performing a factory data reset will remove all data from the device and bring it back to its default factory settings. This is the last troubleshooting step you should perform for this particular issue.

Factory reset

Factory reset

Ensure your watch is powered off.

Press and hold the Power/Home button (right-edge) until ‘Rebooting’ appears at the bottom of the screen then release.

Press the Power/Home button repeatedly until the ‘Select REBOOT MODE’ screen appears.

Select Recovery. Press the Power button to cycle through options

When ‘Recovery’ is highlighted as seen in the image above, press and hold the Power/Home button until the device reboots again. Allow several minutes for the reboot process to complete.

Set up your device.

Solution 5: Contact the nearest Samsung service center

Contact the nearest Samsung service center

There’s a possibility that this issue is already caused by a faulty hardware component. If this is the case then you will need to contact a service center to have the watch repaired.

Feel free to visit our YouTube channel for additional troubleshooting guides on various devices.


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