Galaxy S24 Charging Problems: How to Troubleshoot and Fix

If your Samsung Galaxy S24 Ultra is not charging, it can be frustrating and disrupt your daily activities. Here are several step-by-step solutions to help you diagnose and fix the issue.

Force Restart

A force restart can often resolve issues where the phone's software is frozen, preventing it from charging.

1. Press and Hold Buttons: Press and hold the power button and the volume down button simultaneously for 15-20 seconds.
2. Release Buttons: Release the buttons when you see the Samsung logo appear on the screen. This indicates that the phone has restarted and the issue might be resolved.

Clean the Charging Port

Debris in the charging port can prevent the charger from making proper contact.

1. Inspect the Port: Use a flashlight to inspect the charging port for any debris or gunk.
2. Clean the Port: Use a thin needle, tweezers, or a small brush to gently remove any debris from the port. Be careful not to damage the port.

Check for Moisture

Moisture in the charging port can cause charging issues.

1. Dry the Port: Use a cloth or a T-shirt to rub the inside of the charging port and remove any moisture.
2. Reconnect Charger: After drying, reconnect the charger and try charging the phone again.

Verify Charging Cable and Adapter

Sometimes, the issue lies with the charging cable or adapter.

1. Switch Sides of Cable: If you're using a reversible cable, try switching the side you're using to rule out any issues with the cable.
2. Use Different Charger: Try using a different charger and cable to see if the problem persists.

Check Fast Charging Settings

Ensure that fast charging is enabled in your phone's settings.

1. Go to Settings: Navigate to Settings > Battery > Fast Charging.
2. Toggle Fast Charging: Toggle the fast charging option off and then back on to ensure it is properly enabled.

Use Wireless Charging

If the issue is with the charging port, try using wireless charging.

1. Place on Charging Pad: Place your phone on a wireless charging pad.
2. Check for Charging: If the phone charges wirelessly, it indicates the issue is likely with the charging port.

Check Battery and Display Connectors

In some cases, the battery or display connectors might be disconnected.

1. Apply Pressure: Use two thumbs to apply pressure from the top to the bottom of the screen and the back of the phone to try and reconnect the battery or display connectors.
2. Listen for Click: If you hear a click, it means the connector has been reconnected. Perform a force restart after this step.

Reset Battery Settings

Resetting battery settings can sometimes resolve charging issues.

1. Dial Code: Dial *#9900# on your phone to access the service mode menu.
2. Reset Battery Stats: Scroll down and select "Battery dump" and then tap the back button to go home. Perform a quick restart by pressing and holding the power and volume down buttons until the screen restarts.

By following these steps, you should be able to diagnose and fix most common charging issues with your Samsung Galaxy S24 Ultra. If none of these solutions work, it may be necessary to contact Samsung for further assistance or repair.