Samsung’s Galaxy Buds is a good alternative to other wireless earpieces out there today. Although still relatively young, it has proven to be stable product with a good track record to support it. Lately though, we’ve been getting some reports that some owners are complaining that their Galaxy Buds won’t turn on.
If you are one of these unlucky owners dealing with a dead Buds, this troubleshooting guide should help. Follow our solutions below and you should be good.
Causes of Galaxy Buds won’t turn on issue
These are some of the common causes that we encounter for this issue:
- Battery not charged
- Protective case is damaged
- Earpieces are damaged
- Unknown software glitch
Solutions to Galaxy Buds won’t turn on
There can be a few factors that can lead to your Buds from failing to turn on. Because there’s no direct way to know right away what is causing the problem, you’ll have follow a set of troubleshooting steps to logically narrow down the factors. This guide will show you how this is done.
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Check case and earpieces for physical damage
Even with its protective case, your Buds can get damage if you drop them. Just like any electronic device, just enough unlucky drop can kill the entire system or break the internal circuit.
Remember, the case of your Buds also functions as a charger and has internal circuits in order to charge your earpieces. If your Galaxy Buds won’t turn on, you want to consider checking for damage first, especially if the problem followed after you accidentally drop the case or hit it with something hard.
Charge your Galaxy Buds to power it on
In most cases, the reason why a Galaxy Buds won’t turn on is no battery power. You’ll know if the Galaxy Buds case can no longer charge the earpieces (it has its own battery) if the light in front is blinking red or non-existent.
Try opening and closing the case once and see if there’s any LED indicator. If there’s still no light, you’ll have to charge the case and see if that will fix the problem.
Below are meaning of LED indicator on your Buds case:
Green = 60% charge or more
Yellow = 30% to 60% charge
Red = 30% or less
If you need to charge the case, there are two ways to do that: via wired cable charging and wireless charging.
Use S10 or Note10 fast charger
In order to charge fast, try using the official Samsung Galaxy adapter and USB cable of either a Galaxy S10 or Note10. The parameters of these accessories are fully compatible with your Buds so they are optimized to charge your gadgets.
Take advantage of wireless charging
Alternatively, you can use a Galaxy S10 or Note10 Wireless PowerShare feature to wirelessly charge your Buds conveniently. You want to do this if you don’t have access to a wired adapter or USB cable. Simply enable Wireless PowerShare feature on your Galaxy phone, place the Samsung Buds case on the back, and wait for it to charge.
Keep in mind that an S10 or Note10 will stop wireless charge if its battery level is below 30 percent. So, make sure that you have plenty of power on your phone.
Reboot Samsung Buds
Just like any electronic gadget, your Buds may encounter problems or bugs. Although it’s rare to have issues with this top notch Samsung device, we cannot rule out problems 100% of the time. If your Buds appear to be restarting on its own, won’t connect, won’t turn on, or won’t charge, you should consider restarting it first. This is a basic troubleshooting step in any of these cases.
How to restart your Buds
Restarting the Buds is easy and can be done in less than 1 minute. If you’re having a problem with your earbuds, this should be the very first thing that you want to do.
Below are the easy steps to restart Buds:
- If the charging case is low on power (indicated by red light), or if the earbuds have less than 10% battery power, make sure that you connect the charging case to a charger first for at least 10 minutes. This should give the charging case and the earbuds more than enough power while you are troubleshooting an issue.
- If you haven’t done it yet, put the earbuds in their respective charging case slot.
- Close the charging case.
- Wait for at least 7 seconds.
- Reopen the charging case and see if the earbuds connects to your phone or gadget automatically.
- That’s it! You’ve now restarted your Buds successfully.
Return software settings to defaults (Factory Reset)
If the Buds enters this vicious cycle: won’t turn on, charges, dies unexpectedly, charges, and so on, there may be a problem with its software. You’ll need to factory reset it.
These are the steps to factory reset your Buds:
- Make sure that your Buds is fully charged. Be sure to charge it using the charging case for at least 10 minutes.
- On your phone, open the Galaxy Wearable app.
- Scroll down and tap About earbuds.
- Tap Reset earbuds.
- Tap Reset to confirm.
NOTE: If you are using a non-Samsung device like an iPhone, you won’t be able to access the reset function of your Buds. Find an Android phone, install the Galaxy Wearable app from the Play Store, then reset your Buds using the app.
- How to charge your Galaxy Buds
- How to locate misplaced Buds | find your missing Samsung earbuds
- How to hard reset your Buds | easy steps to factory reset or master reset
- How to use Samsung Buds Ambient Sound Mode | easy steps to set it up
Get help from us
Having Issues with your phone? Feel free to contact us using this form. We’ll try to help. We also create videos for those wanting to follow visual instructions. Visit our Youtube page for troubleshooting.