The black screen of death (BSOD) is not new to Android users as it kept happening since the early days of the operating system. Now, many #Samsung Galaxy S6 Edge (#S6Edge) owners are complaining about it and most common complaints go like this “My phone’s screen just went black and it won’t respond no matter what.”
We’ve already addressed this problem several times before but since many of our readers have reported back to us that some of our solutions didn’t work for them, we are obliged to answer their inquiries with updated troubleshooting procedures especially that majority are now running Android 6.0.1 Marshmallow.
We will help you fix this problem or, at least, troubleshoot your device so that we’ll know what the culprit is and we can try to find a solution from there. But for those who have other concerns, makes sure you visit our S6 Edge troubleshooting page as we’ve already solved a lot of problems since this phone was released. Find issues that are similar to yours and use the solutions we suggested.
You may also contact us by completing our Android problems questionnaire and hitting submit. This is a free service we offer so don’t worry about anything except the information you give us about the problem. We need details so that we can do some detailed research.
Troubleshooting Galaxy S6 Edge with black screen of death
The black screen of death isn’t as complicated as it sounds because more often than not such description is used by users who really don’t know what the problem with their phones are and are lost for words. BSOD is the easiest way to describe a phone with a black screen and is not responding. But the thing is, there’s always something behind this problem and more often, it is only the result of the real problem.
In this troubleshooting guide, we will try to discover what the real issue with your Galaxy S6 Edge that’s suffering from the black screen of death but before anything else, here’s one problem that best describes it…
“I never really have a problem with my phone since I bought it in October last year. It’s the Galaxy S6 Edge that I bought for a few hundred bucks. Updates came more often than I expected but all of them were successfully installed but then one day, I just woke up finding out my phone was turned off. I tried turning it on, there was no response. Tried charging, no response. Now, I really don’t know what needs to be done to fix this problem. I am hoping your guys will get back to me as soon as you read this as I need my phone badly. Yes, I can purchase a new one but what about my pictures and files from my S6 Edge? Help me please.”
Now let’s try to troubleshoot this problem based on how they occur and what triggered it. First off, if the black screen of death occurred after an update, then there’s a chance it caused by a system crash. It happens all the time and it often occurs after an update as the new system may try to use incompatible caches and data and to mention the incompatibility issues with some of your apps. Therefore, let’s try to make your phone respond by doing the forced reboot procedure…
- Press and hold the Volume Down button and the Power keys together for 10 seconds. If the problem is indeed a system crash and there’s enough battery left to power the components, the handset will start up.
What if the phone doesn’t respond to the forced reboot procedure?
Then, it’s time to go after the battery. It’s possible that the battery got drained completely and the reason why the phone won’t respond is because it couldn’t power up its hardware. Therefore, you should plugging in your device and see if it charges. Once you do this, you’ll immediately know if your phone still responds when there’s electric current flowing through its circuits as it will display the charging indicators like the icon on the screen and the light at the top of the screen.
If these charging indicators won’t show up, leave the phone for 10 minutes and see if they show and if still not, then do the forced reboot procedure again but this time with the device plugged in.
Battery issues may also lead to this kind of problem wherein the phone just turns itself off and won’t turn back on no matter what. Even if you plug it in, it won’t charge as it can no longer hold a charge. So, if the phone still refuses to turn on after the forced reboot and if it won’t charge, then this problem automatically becomes a “not charging” issue rather than black screen of death. That being said, you need to try to troubleshoot your phone to see if you can make it to charge. You may read this post and see if it can help: How to fix a Samsung Galaxy S6 Edge that’s not charging. Should your phone remains unresponsive, at this point, you should send it for checkup and repair. There’s nothing we can do about a phone that won’t turn on, won’t charge and won’t respond. It might be a serious hardware issue.
But assuming you made your phone to actually charge but the screen is still dark, the next thing you must do is try to boot it in safe mode. There are times when third-party apps crash and cause this kind of problem, so you want to rule this possibility first.
- Press and hold the Power key.
- When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
If you cannot bring the phone up into safe mode, try booting it in recovery mode. If successful, you can try to wipe the cache partition first or immediately do the master reset. But remember that the latter will delete all your files and data.
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys. NOTE: If the phone reached this far, then follow the proceeding steps to wipe the cache partition or do the reset.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If all else fails, then let the technician handle this problem for you.
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