How to fix Samsung Galaxy A3 that has no sound problem? [Troubleshooting Guide]

No sound for music, apps, videos, and calls on your Samsung Galaxy A3? This post will walk you through fixing audio problems on this Samsung handset. Read on to find out why you don’t hear any sound coming from your device and troubleshoot the problem with the applicable workarounds.

Before we proceed with our troubleshooting, if you have other issues with your A3, visit our troubleshooting page for we have already answered some of the most common problems with this device. Try finding issues that are similar with yours and use the solutions or workarounds we suggested. If you still need our assistance after that, then feel free to contact us by filling up our Android issues questionnaire and hitting submit.

What causes your Samsung Galaxy A3 to make no sound?

Audio or sound problems in mobile devices may be due to a faulty software or hardware damage in general. When dealing with sound problems that are software-related, you need to consider many factors. Among the widely known culprits would include but not limited to misconfigured audio settings/sound options, apps glitches, corrupted audio file, and bad updates. In the case where the hardware is to blame, it is most likely due to a defective speaker, microphone, or other relevant components on the phone.

There are also some people who have had troubled with sound issues on the Galaxy A3 later found Bluetooth pairing as the underlying cause. It turned out that their phone was actually paired or connected to a Bluetooth audio device or accessory thus, the sound is redirected. Checking on your Bluetooth settings beforehand should therefore be among the first things you should do as it can save your time and effort from performing unnecessary troubleshooting  procedures. The same thing can happen if you have any headphones or charms inside the jack. Aside from the Bluetooth settings, don’t forget to check the volume level on your device first. Many people tend to neglect this very simple thing and immediately jump into performing various workarounds to no avail.

The worst possibility is hardware damage. Should this be the case, you have no option but set up for service. This is often necessary especially if you’ve had your phone dropped or wet prior to the onset of the problem. If you have set the sound volume to the highest level and still you don’t hear any sound at all even with ringtones, then the speaker is most likely the issue that needs to be replaced if not repaired. Otherwise, you may take your chances in these subsequent workarounds.

Recommended workarounds and potential solutions

The following solutions are only applicable to sound problems on the Galaxy A3 that are associated with software issues. To augment your chance of fixing the problem through any of these methods, rule out the possibility of hardware damage beforehand. Don’t forget to test your device after performing each method to determine whether or not the problem has been resolved. Otherwise, try the next method(s).

Check sound settings on your Galaxy A3

Verify and ensure that your device is not set to silent or vibrate mode. If necessary, try to adjust the volume for music, ringtones and notifications to the highest level then test your device to see if you can hear a sound. Here’s how to access the volume settings to adjust or modify on your Galaxy A3:

  1. From the Home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to, then tap Sound.
    • To change the volume of incoming calls, media, system and notifications, tap Volume.
    • To change the ringtone, tap Ringtones.
    • To change the notification sound, tap Notifications.
    • To enable or disable other system sounds, scroll down to the required section.
  4. Tap the radio button next to the desired option (For example, Dialling keypad tone) to enable or disable the sound.

Aside from the volume settings, also care to check your phone’s Accessibility settings and make sure the Hearing option to Turn off all sounds is not checked. If this option is checked, all sounds made by the phone during taps, selections, and notifications are muted. Thus, you won’t be able to hear any sound from your device. Here’s how to access and configure this option:

  • From home, tap Apps > Settings > Accessibility-> Hearing. If necessary, uncheck or deselect the option to Turn off all sounds.

After making necessary changes to these settings/options, restart your device then see if that fixes the problem.

Reboot your Galaxy A3 (soft reset)

A soft reset or reboot often fixes minor issues triggered by software glitches. If the audio problem suddenly occurs without making any changes to your device settings, then it’s probably just a random glitch that needs to be rectified. Should this be the issue, try a soft reset or turn off your device the usual way for about 30 seconds then turn it back on.

Alternatively, you can do a force restart by pressing and holding the Power and Volume Down buttons simultaneously for a few seconds or until the device power cycles or reboots.

Then test your phone’s audio to see if you are now able to hear a sound.


Boot into safe mode

To determine whether or not the problem is triggered by a bad app, try to boot your Galaxy A3 into safe mode. All third-party apps and services are bypassed or disabled in this mode, thus making it easier for you to isolate the problem to a third-party app. Try to recall which from your most recent apps has caused you this trouble. Uninstall the suspected app then  see if that solves the problem. Here’s how to enter safe mode and diagnose apps on your Galaxy A3:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If you can hear sound from your device in this mode, locate the suspected app (probably the most recent app you have installed before the problem instigates) and then uninstall it. Here’s how to uninstall apps on your Galaxy A3 safe mode:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Considering that a third-party app is the trigger, performing the above steps should fix the problem then.

Turn off Bluetooth

As mentioned earlier, Bluetooth is among the factors to consider when dealing with audio problems. Given that your device supports Bluetooth connectivity, it is possible that it’s currently paired or connected to other audio devices like a Bluetooth speaker, headset, or car stereo. And if that happens, sounds are redirected to the Bluetooth device. To make sure this is not the issue, verify and ensure that Bluetooth is turned off. Here’s how:

  1. Slide your finger down the display from the upper side of the screen.
  2. Tap the Settings icon.
  3. Under Connections section, tap Bluetooth.
  4. Tap the Bluetooth switch to turn the feature OFF if necessary. You need to turn Bluetooth off to make sure that your phone is not connected to any other Bluetooth device or accessories.
  5. Go back to the main screen then restart your phone after turning Bluetooth off.

Then test to see if you are now able to hear sounds from your phone.

Perform a Factory reset

This should be the last option to consider when troubleshooting sound issues that are inflicted by software glitches on your phone. While this might be the fix you need, doing so will likewise erase your device completely. This means that you will loose all your personal information and critical data stored on the internal memory of the phone. If you are willing to proceed, backup your data then follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and instigate the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reboot, your device will restore to its factory defaults.

Try to test your device to see if the master reset had successfully resolved the underlying cause and get your Galaxy A3 to carry out its sound functions as intended.

Other options to consider

  • Use the headphone trick. Some people were able to find remedy to sound problems using the headphone trick. It works by inserting your headphones into the headphone jack and then taking them out for at least 5 times. Doing so will not only dislodge any dust or dirt building up inside the headphone jack but can also trigger the device to think it is in headphone mode.
  • Use the toothbrush trick. Or you can also use a toothbrush to clean the music dock. You can use an old toothbrush or similar tool to brush out the dock for a few minutes. Just do it gently so as not to cause any (further) damage to the components.
  • Update your Galaxy A3 firmware. Software updates can also help optimize sound functions on the device so you might as well consider doing so. To check if an update is available for your device, head over to Settings-> About-> Software Update. If an update is available, download and install the update then see if that will fix the problem. Doing so can likewise fix relevant issues triggered by some bugs.

Contact Samsung Support or your device carrier for other options if you still cannot hear any sound from your Galaxy A3 after doing all possible means to fix the problem. At this point, you can consider a possible damage to some relevant components. A physical or liquid damage might be to blame.

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