How to fix a Samsung Galaxy A10 that keeps freezing

While the Samsung Galaxy A10 is an entry-level device, it should still work without a hitch as long as everything in it is working properly. However, there are owners who’ve been complaining recently because the device reportedly keeps freezing for some reason. When it happens, they may lose control over the device as it will stop responding, although they may regain control after a few seconds. Regardless of how fast your device is, it is very annoying when a problem like this occurs from time to time. 

In this post, I will walk you through in troubleshooting your Galaxy A10 that keeps freezing. We will try to look into every possibility and rule them out one after another until we can determine the cause of the problem and hopefully be able to fix it. If you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you one way or another. 

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us. 

Troubleshooting a Galaxy A10 that keeps freezing

Performance issues are often pretty easy to fix as long as the firmware of your device hasn’t been modified in any way. In this case, you may be able to make your phone run normally again after doing a couple of procedures. In other words, this can be one of those issues that occur every now and then. With that being said, here’s what you need to do with your phone that keeps freezing…

First solution: Perform the Forced restart to fix phone that keeps freezing

Before doing anything, make sure to perform the forced restart because it is always possible that this problem is caused by a pretty minor firmware issue or glitch. A forced restart is a simulated battery removal that will refresh your phone’s memory and reload all its apps and services. It will fix any minor firmware-related problems like performance issues that prevent you from using your phone normally. Here’s how it’s done: 

1. Press and hold the Volume Down button and don’t release it yet. 
2. While holding down the volume button, press and hold the Power key as well. 
3. Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.

Once your phone has finished rebooting, try to see if it still keeps freezing and if it does, then move on to the next solution. 

ALSO READ: Samsung Galaxy A10 Reset Guide: Different types of reset you can do

Second solution: Run your phone in Safe Mode

The purpose of this procedure is to find out if the freezes are due to some third-party applications. We all know that there are apps that will cause the phone to not work normally and that can be the case here. By running your phone in safe mode, you’re temporarily disabling all third-party applications. Here’s how it’s done: 

1. Press and hold the Power key until options show. 
2. Tap and hold the Power off option until it changes into Safe Mode. 
3. Tap the Safe mode icon to restart your device.
4. Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen. 

If your Galaxy A10 does not keep on freezing while in safe mode, then it means that there really is an app that’s triggering the issue. Follow these steps to probe further: 

1. Restart your phone normal to boot into standard mode. 
2. Remember the apps you installed about the time when the phone starts to keep freezing.
3. Once you already have an app in mind, swipe down from the top of the screen to pull the notification panel down. 
4. Tap the Settings icon on the upper-right corner. 
5. Scroll to and then tap Apps. 
6. Find and tap suspected app. 
7. Tap Storage. 
8. Touch Clear data and tap OK to confirm.
9. Tap the back key once and then touch Uninstall. 
10. Confirm that you want to remove the app from your phone. 

However, if your Galaxy A10 still keeps freezing even in safe mode, then you have to try doing the next procedure. 

ALSO READ: Samsung Galaxy A10 has become so slow and sluggish. Here’s the fix.

Third solution: Reset all settings on your phone

Resetting all settings will bring the phone back to its factory settings without deleting your personal files and data. In other words, this procedure has an effect of a reset but you don’t have to go through the hassle of creating a backup of your files and data. It’s safe and very effective, and here’s how it’s done: 

1. Swipe down from the top of the screen to pull the notification panel down. 
2. Tap the Settings icon on the upper-right corner. 
3. Scroll to and tap General management. 
4. Touch Reset. 
5. Tap Reset settings. 
6. Tap the Reset settings button. 
7. If prompted, enter your PIN, Password or Pattern. 
8. Finally, tap Reset.

After this, try to see if your phone still keeps freezing because if it does, then the problem could be with the firmware. 

Fourth solution: Delete the old system cache

The next thing you have to do if the preceding procedures failed to fix the problem is to delete the old system cache so that it will be replaced with a new one. You can do so by running your phone in recovery mode and wiping the cache partition from there. This is the step-by-step guide on how to do that: 

1. Turn off the device.
2. Press and hold the Volume Up and Power keys.
3. When the Galaxy A10 logo shows, release all three keys.
4. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Once your phone is ready, try to see if it still keeps freezing. If the problem isn’t fixed, then move on to the next solution. 

ALSO READ: How To Fix Samsung Galaxy A10 Black Screen of Death

Fifth solution: Backup your files and reset your phone

At this point, a reset is already necessary. As long as the firmware has not been modified in any way, you should be able to fix your phone that keeps freezing. However, before doing this, make sure to create a copy of your important files and data as they will be deleted. After the backup, make sure to remove your Google and Samsung accounts so that you won’t be locked out. When everything is ready, follow these steps to reset your phone: 

1. Turn off the device.
2. Press and hold the Volume Up and Power keys.
3. When the Galaxy A10 logo shows, release all three keys.
4. Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
6. Press Power button to select.
7. Press the Volume down key until ‘Yes’ is highlighted.
8. Press Power button to select and start the master reset.
9. When the master reset is complete, ‘Reboot system now’ is highlighted.
10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy A10 that keeps freezing. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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