Fix Bose Music App Cannot Search Bose QuietComfort Earbuds Problem

Bose Music App is an application that allows you to control Bose products. With the use of the app you can access and browse favorite music and listen to podcasts. It is free to download on smartphone devices such as iOS (App Store) and Android (Google play) Although most of the time connecting to Bose Music App with QuietComfort earbuds can be without a fuzz, there are certain instances that can occur wherein the application cannot search for Bose product. When the application cannot detect the product, connection will not be established. In here, we will talk about the recommended solution that you can do to fix not search QuietComfort earbuds with Bose Music App.

What to do if Bose Music app cannot search QuietComfort earbuds

There are several factors that can cause this particular problem to occur ranging from management of Bluetooth settings, a bug in the firmware to Bose Music app that needs reboot.

Bose QuietComfort earbuds specifications:

  • Weight: 0.3 oz
  • Dimensions: Earbuds (1.54″ H x 1.02″ W x 1.06″ D); Charging case ( 1.25″ H x 3.5″ W x 2″ D)
  • Battery type: Earbuds (Lithium-ion, Metal-enclosed coin cell) ; charging case (Lithium-ion (pouch cell)
  • Battery life: approximately 6 hours
  • Battery charge time: Earbuds (2 hours, Fully charge); Charging case (3 hours, fully charge)
  • Microphones: 4
  • Bluetooth range: 30 feet (9 meters), version 5.1
  • Bose Music app: compatible

If you are having a hard time connecting Bose Music app to QuietComfort earbuds, try the following solutions below to fix it:

Solution 1: Restart Bose Music app

The very first step when troubleshooting any issues is to restart the application. Normally, RAM usage on the mobile phone can cause minor issues on the device. When applications running on the background are close and properly exit. Restarting the application clears out the RAM usage on the device for a fresh new start.

Restarting Bose Music app depends on the device you are using:

For Android device:

  1. Tap on Settings, an icon that looks like a gear
  2. Scroll down and tap Apps
  3. Scroll down and tap on Bose Music app
  4. Tap Force stop option. This will stop the application.
  5. Relaunch Bose Music app and try to connect to QuietComfort earbuds again and check if the problem still occurs.

For iOS devices:

  1. Open Active applications running in the background by either double tapping on the home button or swiping up from the bottom of the screen.
  2. Swipe from left to right and locate Bose Music app card
  3. Swipe up application card to exit and close Bose Music app.
  4. Relaunch Bose Music app and try to connect to QuietComfort earbuds again and check if the problem still occurs.

Solution 2: Make sure Bluetooth permissions is enabled

When opening the application for the first time after it has been installed on your mobile phone, a prompt message usually appears asking for Bluetooth permissions. The prompt message appears since a Bluetooth connection is needed for Music app to connect to earbuds.

To do this:

  1. Launch Bose Music app on iOS device after installing it.
  2. When prompt message appears asking to use Bluetooth connection for Bose Music, tap Settings
  3. Under Settings, scroll down and locate Bose Music app and click on it.
  4. Tap on the slider to switch Bluetooth option on under Allow Bose Music to access

After Bluetooth permissions is enabled, sign in to your account and then try connecting Bose Music app to Bose QuietComfort earbuds again and then check if the issue still occurs.

Solution 3: Reset QuietComfort Earbuds

If after following the first two solutions mentioned above and still Bose Music cannot detect Bose product, you may need to reset Bose product. Resetting clear saved settings bringing it back to its factory state.

To reset:

  1. Connect charging case to power source
  2. Place Bose QuietComfort earbuds to charging case. Make sure charging pins are attached firmly on the charging case pins.
  3. Close charging case, then open charging case after 5 seconds
  4. While QuietComfort earbuds still on charging case, press and hold Bluetooth button for about 30 seconds then release the buttons. Reset process is complete when LED light from blinking will turn to solid white and then turns to Blue.

Once resetting of Bose QuietComfort earbuds is done, try connecting Bose Music app to Bose QuietComfort earbuds again and then check if the issue still occurs.

Solution 4: Update Bose Music app

It is recommended to update Bose Music app to the latest version. An updated version fixes minor issues and bugs that may have cause not detecting issue to occur.

The steps in updating an application depends on the mobile phone you are using. Make sure to check for the instructions on how to check for and install available updates on your mobile phone

Solution 5: Uninstall and Reinstall Bose Music App

Lastly, uninstall Bose music app and then reinstall application again. You may refer to the device manual for the process on how to uninstall an application. To install an application, you can do that on app store for iOS device and Google play for Android Device.

Once Bose Music app has been reinstalled, try connecting Bose Music app to Bose QuietComfort earbuds again and then check if the issue still occurs.

I hope this article helped you fix Bose Music app cannot search QuietComfort earbuds. You may visit our TheDroidGuy Youtube Channel for more troubleshooting videos.

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