How To Fix Fitbit Versa 4 Won’t Turn On

Are you having a difficulty using your Fitbit Versa 4 as it won’t turn on? If you do, this post might be able to help you as we will tackle one of the common issues that most Fitbit Versa users are complaining about. Keep on reading to learn the different workarounds that you can try to fix the problem.

How to fix Fitbit Versa 4 won’t turn on

Enumerated below are some of the solutions that we have compiled from other users who have resolved the Fitbit Versa 4 issue. 

Fix #1: Try to restart your Fitbit Versa 4.

If your Fitbit Versa 4 is unresponsive and the screen is entirely black, one of the first things you should try is restarting the smartwatch. This straightforward method has been useful in repairing a wide variety of device difficulties, including those associated with the Fitbit. You may safely keep data on your Fitbit smartwatch since it will remain intact even after a restart. If your Fitbit Versa won’t power on, try restarting it as described below.

  1. Get your Fitbit Versa 4.
  2. In the Fitbit Versa Watch, press and hold the side button for at least 10-12 seconds and you will feel the watch vibrate by then. However, if you did not feel any vibrations from the Fitbit watch, you can press and hold the side button again for at least 10 seconds repeatedly until it vibrates.
  3. Release holding the side button when the Fitbit logo appears on your screen. 

Fix #2: Charge your Fitbit Versa 4 smartwatch.

If restarting the Fitbit Versa 4 as advised above does not resolve the issue, the Fitbit Versa 4 may have a drained battery. Developers at Fitbit claim that the Fitbit Versa 4’s battery life can endure for 6 days or more, and maybe up to 3 days in always-on mode. If you’re having trouble turning on your Fitbit device and haven’t tried charging it yet, grab the charging cable and plug it in. Ensure that the charging pins are connected properly on your Fitbit watch. As soon as you plug the Fitbit Versa watch into its charger, it will begin vibrating to alert you. If you haven’t felt any vibrations yet, charge it for a time, then push and hold the side buttons until the Fitbit logo appears on the screen.

Fix #3: Ensure that the Fitbit Versa 4 charger is working.

Verifying the functionality of the charger has helped many Fitbit Versa users resolve the issue. However, there are times when even after plugging in the charger, the Fitbit Versa battery is still dead and the screen won’t come on. The power supply or cable may be defective. Try plugging your current charger into a clean USB port on a computer or another powered USB port to see if it works.

Fix #4: Replace the clock face on your Fitbit Versa 4.

Some users have the Fitbit Versa black screen but the smartwatch still communicates with the Fitbit app. If you’re experiencing the same issue, opening the Fitbit app and selecting a different clock face may help fix the blank screen on your smartwatch. Detailed instructions are provided below.

  1. Open the Fitbit app on your Android or IOS phone.
  2. Login to your Fitbit account.
  3. Click your profile account icon located at the top left of the screen.
  4. Click Versa 4.
  5. Choose the Clock Faces option.
  6. In the Clocks tab, select a clock face under the By Fitbit section.
  7. Tap the Install button next.
  8. When the download completes, the selected clock face should be reflected now on your Fitbit Versa screen.  

Fix #5: Do a factory reset on your Fitbit Versa 4.

If the Fitbit Versa won’t turn on still at this point, a factory reset must be needed to address the problem. Take note that this action will completely delete all your data stored on the Fitbit account without any way to retrieve it back after the hard reset. We suggest that you have already tried the above troubleshooting steps first before heading to this solution. Refer to the guide on how to do a factory reset on your fitness watch. The process for the Versa 4 is slightly different compared with the original Versa, Versa 2, Versa 3 and the Fitbit Versa Lite edition. 

  1. Press and hold the side button on your Fitbit Versa 4 for at least 10 seconds.
  2. When the Fitbit logo appears on the watch screen, scroll down and select Settings.
  3. Scroll down until you locate the About Versa 4 section and tap it.
  4. In the About Versa 4 page, scroll down and select Factory Reset.

Fix #6: Make contact with Fitbit’s customer service.

If the Fitbit Versa 4 still won’t power on after doing the aforementioned troubleshooting steps, you should contact Fitbit support. Fitbit watches have a reputation for being high-quality and one of the most dependable fitness trackers on the market, but the black screen issue may be due to a hardware problem or some other underlying issue that is beyond your control. That’s why it’s important to seek their input on how to proceed with fixing the issue. Visit the Help section of Fitbit’s website and click the Contact Us link towards the bottom of the page to get in touch with customer service.

FAQs

  1. Will there be a Fitbit versa 4?

    Fitbit Versa 4, the latest edition from the Versa series was released on September 23, 2022 alongside the new Fitbit Sense 2 and Fitbit Inspire 3. You can purchase the new fitness smartwatch directly on their official website

  2. What is the difference between Fitbit Versa 3 and 4?

    There is not much of a noticeable change between the Fitbit Versa 3 and 4. Newer models of the Fitbit Versa are lighter and slimmer than their forerunners. The Fitbit Versa 4 features 40 different types of exercises to choose from and brings back the physical button. Additionally, Google Maps and Google Wallet are on the way to the Fitbit Versa 4.

  3. Why does the Fitbit Versa 4 won’t turn on?

    If your Fitbit Versa 4 won't turn on, it might be because of a drained battery, the charger is broken, the watch isn't correctly attached to the charger, or there's a hardware problem that can only be fixed by contacting Fitbit's customer care.

Photo of author

Harvey

Harvey is keen with mobile technology and loves writing about all things mobile. He is passionate in helping technology-challenged people by finding resolution to their issues.

Posts you might like