How To Fix Diablo 4 Connection Issues On PS5

Diablo 4, the highly anticipated action role-playing game, offers an immersive multiplayer experience on the PlayStation 5 (PS5). However, encountering connection issues while playing can disrupt your gameplay and diminish the overall experience. 

Whether you’re facing high ping, frequent disconnections, or lag, it’s essential to address these problems to enjoy seamless gameplay. 

Diablo 4 connection issues on PS5 can stem from various factors, including network configuration, hardware compatibility, or server-related problems. Understanding the nature of these issues and implementing the right solutions can help you overcome connection problems and ensure a smooth gaming experience in the dark and treacherous world of Diablo 4.

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What are the common reasons for Diablo 4 Connection Issues On PS5

Diablo 4 connection issues on PS5 can occur due to various factors. Understanding these common reasons can help you identify and troubleshoot the problems effectively:

1. Internet Connection Problems: Unstable or slow internet connection is a common cause of connection issues in Diablo 4. Insufficient bandwidth, network congestion, or interference can lead to high ping, lag, or disconnections.

2. Server Issues: Diablo 4 relies on game servers for multiplayer gameplay. If the game servers experience high traffic, maintenance, or technical difficulties, it can result in connection problems for players.

3. Network Configuration: Incorrect network settings, such as NAT type restrictions or firewall settings, can hinder your PS5’s ability to establish a stable connection with Diablo 4 servers, leading to connectivity issues.

4. Hardware Compatibility: Incompatible or outdated network hardware, including routers, modems, or network adapters, can cause connection problems. Compatibility issues or outdated firmware can lead to unstable connections or limited functionality.

5. Software or Game Updates: Outdated game software or system firmware on your PS5 can cause compatibility issues, leading to connection problems. Ensuring that both the game and console software are up to date is crucial for optimal connectivity.

Diablo 4 Connection Issues On PS5

How To Fix Diablo 4 Connection Issues On PS5

This article will guide you through various solutions to address and fix Diablo 4 connection issues On PS5. By implementing these troubleshooting steps, you can ensure a stable and seamless gaming experience.

Fix 1: Checking Your Internet Connection

Checking your internet connection is crucial to fix Diablo 4 connection issues on your PS5. Having a dependable and stable internet connection is crucial to enjoy online gaming without interruptions.

By verifying the connection, you can ensure that your network is not the source of the problem. To troubleshoot network connectivity problems, try restarting your modem and router, using a wired connection, and testing your internet speed.

These steps can help identify and resolve any issues you may be experiencing. This step allows you to eliminate potential network-related problems and focus on other possible causes if the connection is stable.

Here’s what you can do:

1. Restart your modem and router: If you’re experiencing connectivity issues, you can try resolving them by powering off your modem and router, waiting for a few moments, and then turning them back on. This can help refresh the connection and resolve temporary issues.

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2. Switch to a wired connection: If you’re currently using a wireless connection, consider improving your network stability by connecting your PS5 directly to the router using an Ethernet cable. This can help minimize any potential latency or connection issues. Wired connections tend to provide better stability and lower latency.

3. Test your internet speed: Use the built-in internet speed test feature on your PS5 or perform a speed test on a separate device. Ensure your internet speed meets the minimum requirements for smooth online gaming.

Fix 2: Verifying PlayStation Network (PSN) Status

Verifying the PlayStation Network (PSN) status is crucial to address Diablo 4 connection issues on the PS5. 

By checking the official PSN status page or following official social media channels, you can stay informed about any ongoing outages, maintenance, or server issues that may affect your ability to connect to the game. If there are known problems with the PSN, it helps you understand that the issue is not specific to your console or network setup, allowing you to avoid unnecessary troubleshooting steps. 

PSN server status page

By verifying the PSN status, you can determine whether the connection problems you’re experiencing are related to external factors and wait for the issue to be resolved by Sony’s network team.

Here’s how:

1. Visit the official PSN status page: Go to the official PlayStation website or search for “PSN status” on a web browser. Check if there are any reported outages or maintenance activities affecting the PSN.

2. Check official social media channels: Follow official PlayStation accounts on platforms like Twitter for real-time updates on service disruptions or maintenance.

Fix 3: Updating the Game and Console Software

Updating the game and console software is crucial to fix connection issues in Diablo 4 on the PS5. Game updates often include bug fixes, performance enhancements, and compatibility improvements, addressing known issues that could impact the game’s online functionality. These updates can optimize network protocols, server connections, and matchmaking algorithms, resulting in a smoother online experience.

Similarly, updating the PS5 system software ensures that the console operates with the latest firmware, which can resolve compatibility issues, improve network stability, and address any known connectivity issues. By regularly updating both the game and console software, players can maximize their chances of a seamless and uninterrupted online gaming experience in Diablo 4.

PS5 System Software Update and Settings

Follow these steps:

1. Update Diablo 4: Check for updates for Diablo 4 in the game’s menu or the PS5’s game library. Install any available updates to ensure you have the latest version of the game.

2. Update PS5 system software: Go to the PS5 settings menu, select “System,” then choose “System Software Update.” Follow on-screen instructions to install available updates.

Fix 4: Port Forwarding and UPnP Configuration

Port forwarding and UPnP configuration are important for fixing Diablo 4 connection issues on PS5 because they ensure proper communication between your PS5 and the game’s servers. Port forwarding manually directs incoming game data through specific ports on your router, allowing for a direct and uninterrupted connection. This reduces the chances of encountering network restrictions or limitations that can cause connection problems. 

On the other hand, enabling UPnP automatically opens the necessary ports on your router, simplifying the connection process without requiring manual configuration. 

Both port forwarding and UPnP configuration optimize the network setup, minimizing latency, and improving the overall gaming experience in Diablo 4 on your PS5.Consider the following steps:

Port Forwarding

1. Port forwarding: Type your router’s IP address into a web browser to access its settings. Locate the port forwarding section and forward the necessary ports for Diablo 4. Refer to the game’s documentation or official support for the specific port numbers.

2. Enable UPnP: Universal Plug and Play (UPnP) allows devices on your network to automatically open the required ports. In your router settings, ensure that UPnP is enabled. This helps establish a seamless connection without manual port forwarding.

Fix 5: Troubleshooting Network Hardware

Troubleshooting network hardware is crucial to address connection issues in Diablo 4 on PS5. Faulty network hardware such as routers, switches, or modems can introduce intermittent connectivity problems, leading to lag, disconnections, or slow response times. 

By troubleshooting the network hardware, you can identify and resolve issues related to faulty equipment, configuration conflicts, or outdated firmware. This process may involve power cycling the devices, checking cable connections, updating firmware, or resetting to factory settings. 

Taking these steps ensures that your network infrastructure is functioning optimally, providing a stable and reliable connection for an enjoyable gaming experience in Diablo 4 on your PS5.

Try the following steps to address potential hardware-related problems:

1. Restart your network equipment: Power off your modem, router, and PS5. After several minutes, power on your devices in the following order: modem, router, and finally, your PS5.

2. Bypass network equipment: If possible, connect your PS5 directly to the modem, bypassing the router. This step helps identify if the router is causing any connection issues.

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3. Check network cables: Ensure that all cables connecting your network equipment are securely plugged in. Faulty or loose cables can cause intermittent connectivity problems.

Final Thoughts

By following these steps, you can fix common connection issues when playing Diablo 4 on your PS5. Remember to ensure a stable internet connection, check the PSN status, update game and console software, configure port forwarding or enable UPnP, and troubleshoot network hardware if necessary. By implementing these solutions, you can enjoy a seamless and uninterrupted gaming experience in Diablo 4 on your PS5. Happy gaming!


Why am I experiencing high ping in Diablo 4 on my PS5?

High ping can be caused by various factors such as a slow internet connection, network congestion, or server distance. To address this, try improving your internet speed, using a wired connection, or connecting to servers closer to your location.

How can I check if the Diablo 4 servers are down?

For the latest server status, visit the official Diablo 4 website or check their official social media channels for announcements and updates on server maintenance or outages.

I’m encountering frequent disconnections in Diablo 4. What should I do?

Frequent disconnections can result from unstable network connections or server issues. Ensure a stable internet connection, consider troubleshooting your network hardware, and verify if the issue persists during peak hours or with other online games.

Can network configuration affect my Diablo 4 connection on PS5?

Yes, network configuration plays a crucial role. Make sure your network settings, including NAT type and firewall settings, are correctly configured to ensure a smooth connection to Diablo 4 servers. Consider port forwarding or enabling UPnP on your router for better connectivity.

How do I update Diablo 4 and my PS5 system software?

To update Diablo 4, ensure your game is connected to the internet and check for any available updates in the game’s settings or options menu. To upgrade the PS5’s system software, navigate to system settings, choose “System Software Update,” and then install the most recent updates by following the on-screen steps.

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