Computers are necessary when it comes to software and data management among smartphones. This is made possible with the use of dedicated software or mobile data management tools for Windows PCs or Mac computers. In order to get started in managing data, your smartphone must be connected to the computer through a compatible USB connector or data cable. Once connected, the communication between the smartphone and the computer instigate. However, there are instances when a computer wouldn’t be able to detect or recognize a smartphone. This may occur due to a software or hardware issue on the phone, if not on the computer. Hence, troubleshooting both the smartphone and computer system would be necessary.
Tackled in this post is a pertinent issue, in which an LG V35 ThinQ smartphone is not recognized by a Windows PC. To give you some inputs on how to deal with this problem, I’ve mapped out some helpful workarounds and generic solutions for you to refer to. Read on for a more detailed walkthrough.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
How to troubleshoot LG V35 ThinQ that’s not recognized by PC
To get started, troubleshoot your LG V35 ThinQ smartphone to ensure that it isn’t at fault. Here are some options you can try on.
First solution: Soft reset or restart your LG V35 ThinQ smartphone.
Random glitches may have prevented your phone from establishing a connection with the computer. To clear any software errors inflicted by random glitches on your phone system, restart or soft reset your LG V35 with these steps:
- Press and hold the Power/Lock button on the back of the phone.
- Select Power off option.
- Then tap Power Off again to confirm.
- After about 30 seconds, press and hold the Power/Lock button until the lights up.
- Alternatively, you can press and hold the Volume Down and Power/Lock buttons simultaneously for about 10 seconds and then release both buttons when the phone restarts.
A soft reset also clears temporary or cached files that might have caused communication error between your phone and computer system. No need to worry of data loss because this process won’t affect any data stored on the internal memory of your device.
Second solution: Clear cache and data from your phone storage.
Temporary files that are stored as cache in apps or operating system of your phone can become corrupted at times and when this happens, there’s a tendency that the phone system would glitch. And failure to communicate with the computer is among the probable symptoms. To rule this out, clearing cache and data from your phone storage can help. To safely remove temporary or cached files from your LG V35 ThinQ smartphone, follow these steps:
- Tap Apps from the Home screen.
- Then tap Settings.
- Navigate to the General tab.
- Select Storage.
- Scroll down the list and tap Cached data.
- When prompted with the confirmation message, tap Yes to clear caches for all apps.
After clearing cache and data, reboot your phone to refresh the internal memory and operating system. Then retry to connect your phone to your PC.
Third solution: Update your phone software to the latest version available.
Installing the latest software version for your device might be the key to resolving the issue if some bugs have triggered it in the first place. Software updates may contain the required fix patch to get rid of the software bug or malware that’s causing the error. To check for new update on your LG V35 ThinQ smartphone, follow these steps:
- Swipe down from the Notification bar.
- Tap the Settings icon.
- Go to the General tab.
- Select About phone.
- Tap Software info to view the Android version, Baseband version, and Software version of the device.
- To check for software updates, head to the About section.
- Then tap Software Update.
- Select Update now.
Follow the onscreen instructions to complete the update file download and installation process. Don’t forget to restart your phone when the update installation is finished. Doing so will prevent the device or any apps from going rogue. Then reconnect your phone to your computer and see if it’s working now.
Fourth solution: Enable USB Debugging mode on your LG V35 ThinQ smartphone.
Android devices have some hidden features that can be used for advanced troubleshooting purposes. One of these is the USB debugging mode. This feature will activate advanced USB functions on the phone, when needed. It basically allows your smartphone to be read by a computer when connected via USB connector. Here’s how to enable USB debugging mode on an LG V35 ThinQ smartphone:
- From the Home screen, tap Apps.
- Then tap Settings.
- Scroll to and tap About device.
- Tap Build number seven (7) times.
- Then go back to the Settings menu then scroll to Developer options.
- Tap to turn on USB debugging mode.
After enabling USB debugging mode, reconnect your phone to your computer. It should be recognized this time.
Troubleshooting your PC that can’t recognize your V35 ThinQ
If everything is good with your smartphone, then most probably the problem is on your computer. In this case, you will need to troubleshoot your Windows computer. To get started, remove any external USB devices from your computer. Sometimes, the system can glitch and eventually fail to recognize a smartphone when multiple USB paraphernalia are plugged in. Doing so will prevent any of the attached devices from causing conflict. If the problem persists, even with no other USB devices connected to your computer, then performing these next workarounds can help.
First solution: Power cycle or reboot your PC.
A computer may fail to recognize an external device on the first connection attempt. This is often due to a minor system glitch that can easily be remedied by a system restart. There are different ways to reboot or power cycle a Windows computer.
- You can do the usual reboot through Start-> Restart menu.
- Alternatively you can reboot the system through Start-> Power Off menu. This will shutdown the computer system. After a few seconds, press the Power button to turn it back on again.
- Or you can also use the shortcut keys or Ctrl keys on the keyboard, if you’d prefer.
After the computer reboots, plug in your phone to a working USB port and see if it’s already detected.
Second solution: Disable or configure firewall and security software on your computer.
Windows computers have a pre-installed Windows Defender Firewall used to keep the device safe from any unauthorized access. Like any other firewalls, enabling the Windows Firewall may also deny access to your smartphone for security purposes. In that case, you can configure the Firewall settings and grant permission to LG V35 ThinQ. Follow these steps:
- Click the Start icon/button.
- Select Settings.
- Go to Update & Security.
- Select Windows Security.
- Click Firewall & network protection.
- Select a network profile.
- Navigate to Windows Defender Firewall, then adjust necessary options.
If you need help in configuring the Windows Firewall contact Microsoft Support. For further assistance in configuring other security software to grant permission or full system access to your LG V35 ThinQ smartphone, you can contact the security software developer. They’ll walk you through the entire process of setting or configuring the application accordingly.
Third solution: Manage USB drivers on your computer.
The process in managing drivers on a Windows computer may vary between operating systems. But generally, drivers information in Windows PCs can be accessed through the Device Manager folder. The following steps are applicable to a Windows 10 computer:
- Click the Start button.
- Type in to search for Device Manager then select it from the list of results.
- From the Device Manager screen, expand the categories by clicking the + or expand icon.
- Find and select the name of your device (LG V35 ThinQ), then right-click or tap and hold it.
- Select the option to Update Driver to update the device driver to the latest version. Or select the option to uninstall or reinstall driver, if necessary.
Restart your PC and Windows will then attempt to reinstall the driver.
Seek further assistance
If you are not certain of which drivers to use or configure, contact your computer system administrator or Microsoft Support for further assistance. You can ask a tech support representative to verify if you have the correct driver installed on your computer for it to recognize an LG V35 ThinQ smartphone.
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