What to do if your LG G7 ThinQ smartphone is not recognized by your PC (easy steps)

When you encounter problems getting your phone recognized by your computer, there must be something wrong on either your phone or computer. And there can only be two possible reasons as to why this occurs — either a software error or bad hardware is at fault. Tackled in this post is a pertinent issue on the LG G7 ThinQ smartphone that is not recognized by a Windows PC. Read on to find out what options to try on whenever you’ll be dealing with the same issue on the same LG smartphone.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshoot your LG G7 ThinQ

Perform the following procedures to rule out software errors on your phone from the underlying causes. Reconnect your device to the computer after completing each method to determine if the problem is solved. Continue to the next method, if necessary.

First workaround: Reboot (soft reset) your LG G7 ThinQ.

A soft reset is the simplest possible solution to minor software errors that caused a device to glitch. If this is the first connection attempt you make and it fails, then it’s likely just a random glitch that’s easily resolved by a soft reset. That said, reboot your LG G7 ThinQ smartphone with these steps:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds and then release both buttons when the phone power cycles.

Allow your device to finish booting up and then plug it back into your computer using the original USB cable or data connector. See if it’s now detected by your computer. If not, then continue to the next workaround.

Second workaround: Force close running apps on your LG G7 ThinQ.

Recent apps that are running in the background can also cause conflict especially when they’re corrupted or crashing. When this happens, other apps or system functions of your phone might be affected. To make sure this is not what’s preventing your device from establishing a connection with the computer system, force close or quit all running app on your LG phone with these steps:

  1. Tap Settings from the Home screen.
  2. Tap the General tab.
  3. Tap Apps.
  4. Tap to All to view a list of all apps.
  5. Tap to select an app from the list.
  6. Tap Force Stop.
  7. Then tap OK to confirm.

Retry connecting your device to your computer after quitting all recent apps and see if it’s working already. Otherwise, continue to troubleshoot.

Third workaround: Update software on your LG G7 ThinQ to the latest version available.

Installing the latest software version for your phone can also be a potential solution if bugs and malware are to blame. To check for new over-the-air update for your LG G7 ThinQ, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

If an update is available, read and review the requirements. If all the requirements are met, follow the onscreen prompts to download and install the latest software update on your LG G7 ThinQ.

Fourth workaround: Enable USB debugging mode on your LG G7 ThinQ.

Enabling the USB debugging mode can help you facilitate a proper connection between your smartphone and a computer. This is recommended whenever the computer failed to detect or read your smartphone. Here’s how to enable USB debugging mode on your LG G7 ThinQ smartphone:

  1. Go to the Home screen.
  2. Navigate to Settings-> System-> Developer options menu.
  3. Tap About phone then Software Info.
  4. Then tap Build number 7 times.
  5. If prompted with a developer options warning message, tap OK to continue.
  6. Tap USB debugging option to enable or turn it on.
  7. If prompted with the Allow USB debugging message, tap OK to confirm.

Try to reconnect your LG smartphone to your computer with USB debugging mode enabled and see if it’s now detected by the computer. If not, then move on to the next applicable solution.

Fifth workaround: Wipe cache partition on your LG G7 ThinQ.

Wiping the cache partition might be necessary if the problem is due to minor system glitches inflicted by corrupted cache or temporary files from the phone’s system folders. Doing so will delete all cache and temporary data from the system cache partition of your phone, including errant cache files. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap the General tab.
  3. Tap Storage.
  4. Select Internal storage then wait for the menu options to finish calculating.
  5. Tap Free Up Space.
  6. Tap Temporary files & raw files.
  7. Select any from the given options including Cached data, Clip tray temporary files, and Raw files from camera.
  8. Tap Delete twice to confirm action.

Reboot or soft reset your phone afterwards to clear and refresh the phone memory and operating system. Then retry connecting your LG G7 ThinQ to your computer through USB.

If none of these work or your LG phone is still not recognized by your PC, then most likely the computer is at fault. At this point, you need to troubleshoot your computer and try connecting your phone again.

Troubleshoot your computer

First off, remove any other external paraphernalia from your computer’s USB ports. Doing so will make sure none of your other external devices is causing conflict with the phone and your computer system’s connection. If your PC still cannot recognize your LG G7 ThinQ without any other external devices attached, then try performing these subsequent workarounds.

First workaround: Reboot your computer.

To clear any software glitches that might have prevented your computer system from recognizing your phone even when it’s securely connected via USB, a reboot can help. You can do the usual reboot through the Start-> Restart menu on your Windows PC or using the Ctrl key combinations. Before restarting, disconnect your LG G7 ThinQ from the computer. Then plug it back into the USB port the computer is finished booting up.

Second workaround: Disable security software (anti-virus/firewall).

Some security software, be it an antivirus or firewall can prevent any external device from accessing the computer’s operating system when security threat is perceived. The moment you plug your smartphone into the computer’s USB port, it will be read among other external devices. Thus it’s possible that any security software enabled on the computer has barred your phone from establishing connection with the computer system as it perceived security threat.

In that case, you can either manage security settings or temporarily disable security software on your computer for the sake of having your smartphone be recognized.

For further assistance in configuring permissions and other options on your security software, you can contact the software developer or Microsoft Support.

Third workaround: Manage USB drivers on your computer.

Specific USB drivers are required for your computer to recognize specific devices. That said, your computer must have the correct driver for the LG G7 ThinQ device. You can check the list of required drivers from the LG support website and view the list of LG Mobile drivers and software. You can download the required LG mobile software driver for your operating system straight from that page. Alternatively, you can get more information on which type of drivers to install for your computer to detect your new LG smartphone.

For further assistance on how to configure driver options on your Windows PC, you can contact Microsoft Support or visit Windows Help Center. They can walk you through the advanced settings configuration and help you determine which driver is required for your computer to recognize your LG G7 ThinQ smartphone.

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