Screen flickering issues are always tricky because they could be just some minor glitches in the firmware and hardware or they could also be a serious problem with the display panel itself. We have some readers that own the Motorola Moto G5 Plus who reported about the flickering screens on their phones. They didn’t include signification information that could help us determine what the problem really is all about so we have to do some research to know more about the issue.
I reached out to a couple of owners and asked them about significant events leading to the occurrence of the problem and one of them said that the phone seemed to have updated its operating system. In this case, it could have been a firmware update that caused the problem but we really can’t be sure about it. The best thing to do is to troubleshoot the phone and that’s the purpose of this post. If you’re one of the owners of this device and are currently having screen flickering issue, continue reading as this post may help you one way or another.
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Things you should do if your Moto G5+ has a flickering screen
All you can do about his problem is to rule out the possibility that this problem is not due to a firmware issue. After doing some procedures and if it may seem like it’s a hardware problem, then you should bring it to the shop or back to the store so that a technician can check it up for you. Here’s what you should do…
- Reboot your phone – before doing anything complicated, it’s best that you restart your phone because it could be just a minor glitch in the system or the hardware. Glitches can easily be fixed by a reboot so take time restart your Moto G5 Plus. After the reboot continue observing your phone to know if the screen still flickers and if it still does, move on to the next step.
- Run your phone in safe mode – this will temporarily disable all third-party apps. The purpose of this procedure is for us to know if the problem is caused by a third-party app. If it is, then the screen should not flicker while in safe mode and if that’s the case, find out which app it is and uninstall it. However, if the screen is also flickering while the phone is in safe mode, then it means the problem could be with the firmware and not due to some third-party apps. Move on to the next step.
- Wipe cache partition – by wiping the cache partition you’re ruling out the possibility that the flickering could have been due to some corrupt system caches. After doing this procedure, all system caches will be replaced with new ones and if the problem is caused by these files, then the problem should already be fixed by now.
- Reset your Moto G5+ – if the screen is still flickering after wiping the cache partition, then you have no other choice but to reset your device. However, make sure you make a backup of your important files and data as they will be deleted during the process. If the problem is with the firmware, then a reset should be enough to fix it. If it continues after that, then you have to bring the phone to the shop as it could be a hardware problem.
Refer to the procedures below to know how to wipe the cache partition on your Moto G5 Plus and how to do the Master reset.
How to wipe cache partition
- Drag down the notification bar and tap the Settings icon at the top-right.
- Tap General >Storage & USB. (If using List view, scroll down to ‘DEVICE’ and tap Storage).
- Wait for menu options to finish calculating.
- Tap Cached data, then tap YES.
- Wait for the cached data to clear; depending on size it will take several seconds to complete.
- When the wipe is complete, the storage screen refreshes and cached data will not be listed. This means your our cached data has been successfully cleared.
How to do the Master Reset
- Back up data on the internal memory.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- ‘Factory data reset’ appears.
- Use the Volume down button to highlight Yes.
- Press the Power button to confirm.
- Erase all user data and restore default settings’ appears.
- Use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.
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