What to do if LG V40 ThinQ can’t send and receive text messages

Whether you’re on a postpaid or prepaid plan, your LG V40 ThinQ shouldn’t have any problems sending and receiving text messages but it seems like some users are having these issues. Most of the time when they occur, the problem isn’t really with the phone but with the network or some settings. Needless to say, texting issues can be fixed without taking a trip to the store or to your service provider.

In this post, I will share with you some very practical ways on how to troubleshoot your LG V40 ThinQ that can no longer send and/or receive text messages. We will try to determine what the problem is by ruling out every possibility. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this post may be able to help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot LG V40 ThinQ that can’t send/receive SMS

Texting issues due to phone problems can be fixed by you without even going to the shop but if it’s a problem with your provider or network, then there’s only so much you can do about it. Now, here’s what you must do if your V40 ThinQ can no longer send or receive text messages.

  1. Dial any number to make a call – this will tell you right off the bat if the problem is only with the texting service or if the call service is also affected. If you can make a phone call then the problem could be with your phone and you must treat this problem as is–texting issue. However, if the call doesn’t go through, then it could be more serious than we thought. Move on to the next solution.
  2. Check the signal indicator – you may have done it already but try to check again to see if your phone is getting a good signal and if there’s a plane icon beside it  because if there is, then the flight mode is enabled. You must disable it to regain service. If the signal indicator shows your phone is getting good coverage and that there’s no plane icon beside it, then try the next solution.
  3. Assuming you can still make a call – check if the number you’re sending a message to is correct. Better yet, try sending a text message to your own number so that you would know immediately if the message get sent and if you can actually receive it. If the message is not sent, then the problem could be with the Message Center Number but if it’s sent but not received, you should check the storage of your phone as it might be running low.
  4. Make sure you’re sending just a text message – it means that it shouldn’t have any attachments or emoticons because if there is even one character that’s not considered a text, the message is automatically converted into an MMS which requires mobile data. If you badly need to send it, then you must turn on mobile data and it will go through but it isn’t free.
  5. Check the Message Center Number – whether it’s a postpaid or prepaid plan, your device will be properly provisioned to gain service under your carrier or service provider. A Message Center Number will be set on your device and it should conform with the network to be able to send and receive text messages. If you don’t know the correct Center Number, at this point, you should call the tech support of your provider and ask the rep to walk you through in making sure you phone has the correct Center Number. While on the line, it would also be wise to double-check with him/her the status of your account and if there’s an existing outage in your area.
  6. Perform Master Reset on your phone – after doing the aforementioned procedures and your phone is still not able to send and/or receive text messages. You must reset the device to rule out the possibility that it’s an issue with the firmware. After which and the problem continues, you must bring it back to the store or service provider so that it will be thoroughly checked.

Here’s how to perform the Master Reset on your LG V40 ThinQ…

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

I hope that this troubleshooting guide can help you one way or another. Thanks for reading.


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