Troubleshoot Headset Not Working/Not Detected by Samsung Galaxy S4

South Korean tech giant’s very own “life companion” flagship Android smartphone comes with cutting-edge software and hardware technology. But just because it is a great smartphone does not mean that everyone who owns it will have a flawless experience with it. In fact, some GS4 owners have been reporting issues associated with the device’s hardware including some headset problems.

Elaborated in this article are the workarounds to deal with certain headset problems when try using  the GS4 device.

The main issue here lies on the headset that is not working and that it cannot be detected when it is connected to the device.

Possible causes of the aforesaid problem with the headset would include the following:

  • Use of non-Samsung OEM or third-party accessories.
  • A physical or liquid damage is triggering the device or headset not to work properly.
  • The headset is not properly attached or connected to the device.


  1. Make sure you are not using a third-party accessory or non-Samsung OEM headset. Sometimes the headset or device will not function properly due to incompatibility.
  2. It is also possible that something is barring the headset from establishing a secure connection with the device. In order to avoid such problem, remove any covers or cases from the device that may likely affect the connection between the headset and the handset.
  3. Check for any possible liquid damage. To see whether the device is experiencing some type of liquid damage, check the Liquid Damage Indicator or LDI, located inside the battery well and on the battery itself. Standard LDI indicators are represented by a solid white or white with visible pink/purple Xs. If you notice the LDI is solid pink/purple/red, then it indicates that the device has been exposed to moisture.

NOTE: The Samsung Limited Warranty does not cover liquid damage. In this case, you need to contact Samsung support as soon as possible for further instructions.

  1. Check for any possible physical damages on the device. There may be some instance when the device was damaged from dropping.
  2. Carefully check the headset and make sure the connector is not broken or bent. Also make sure there is no damage to the cable or any exposed wires.

NOTE: Similar to liquid damage, physical damage is also not covered under the Samsung Limited Warranty. You need to contact Samsung Support in this case.

If by all means, the problem persists, then it is time to test the headset by connecting it to another Samsung device.

In order to help you determine what really is causing the problem, do the following:

  1. Connect another available Samsung OEM headset to the device.
  2. Place a test call and see if you can hear others and vice versa.
  3. If the new headset works fine, then the original headset needs to be replaced.

However, if the replacement headset still does not function, then the issue most probably lies on the device itself. In this case, please contact Samsung technical support (via live chat or phone) for further troubleshooting assistance.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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