Is your TCL Roku TV remote control slow to respond? There are several factors that can cause this problem such as a weak battery power, remote needs to be paired, button on the remote is stuck, or even a software glitch. To fix this you will need to perform a series of troubleshooting steps.
TCL is a popular Chinese company that’s best known for their budget television models. A lot of TCL Smart TV models are usually sold at affordable prices and have various technology and features built-in. Some of the features found on a TCL TV are a MINI LED display, QLED display, $K or even a 2K resolution panel.
Why is my TCL TV not responding to the remote?
One of the issues that you might experience with your TCL TV remote control is when it responds lowly. You will notice that the TV is slow to respond to the remote control. This can be a frustrating experience as you won’t be able to effectively control your TCL TV,
Here’s what you need to do to fix TCL TV slow remote issue.
Solution 1: Power cycle your TCL TV
One of the reasons why your TCL TV will experience an input lag when using the remote control is because of a software glitch. A power cycle or soft reset will usually fix issues caused by minor software glitches or bugs.
System restart TCL TV
Press a button on your Roku remote control to open the main screen.
Scroll up or down and select Settings
Press the right arrow button and select System
Press the right arrow button and select Power
Press the right arrow button and select System Restart
Press the right arrow button and select Restart.
Another way to do a power cycle is to unplug the power cord of your TCL Roku TV from the power source and wait about 60 seconds. Reconnect the power cord and make sure the Smart TV is turned on.
After power cycling the Roku TV try to check if the frozen screen issue still occurs.
Solution 2: Clear cache on TCL TV
One of the reasons why your TCL TV works sluggishly is because of a full cache memory. When the memory gets full then there’s a possibility that the TV will have a slow response time since it can’t access the required amount of memory it needs. To fix this, you need to clear cache of your Hisense Smart TV.
Clearing cache of Roku TV
Turn on your TCL TV.
On the home screen, choose your Profile icon.
Select the Settings menu.
Choose the Apps option, and select See All Apps. A list of all installed apps will be displayed.
Choose the application that seems to be having problems.
Then, select the Clear Cache option. The particular app’s cache will be cleared in this way.
Solution 3: Replace the batteries of your TCL TV remote control
One of the reasons why your TCL TV will have a slow response time is because of weak remote batteries.
You should consider replacing the Roku remote batteries with new ones. If possible, try using a rechargeable battery so that you only need to charge this if it gets drained.
Replacng batteries of remote
- Open the battery cover found at the back of the TV remote.
- Remove the batteries from the battery compartment.
- Put in the new batteries.
You should only use new batteries and not old ones. Also check for poor battery contact as this will prevent the remote control from being used. Make sure that the battery fits tightly and is making contact with the battery terminals of the remote control.
In case you don’t have any new batteries available at the moment then you can try resetting the remote by performing these steps.
- Remove the batteries out of your TCL TV remote.
- Wait 2-3 minutes
- Reinsert the batteries.
Try checking if the issue has been fixed.
Solution 4: Check the internet connection of your TCL TV
The next thing you need to do to fix lag issues on your TCL TV is a slow internet connection. You need to make sure that your Hisense TV has access to a reliable internet connection so that it does not lag when watching streaming shows.
You can check the internet speed using some of the popular online speed checker tools.
Checking your internet speed
Open a browser on your TCL TV.
Go to speedtest.net. This is an online speed test tool that is free to use.
Click on Go. This will start the speed test.
In order to prevent any slow response issues on smart TVs when using streaming apps you should have a stable internet connection. The results should match your subscription plan from your internet service provider.
If you are experiencing internet connection issues then try checking if this is caused by your networking equipment.
- Turn off your TV.
- Unplug your Modem and Router from the power source.
- Wait for a minute then plug your modem and router back into the power source.
- Wait until the lights turn back on.
- Turn on the TV.
- Reconnect your TV to the internet.
Here’s what you can do to get a stable Wi-Fi internet connection.
- Try to disconnect other devices connected to the WiFi network while you use your TCL TV. This will allow the TV to use the maximum internet bandwidth.
- Move the TV closer to the router . This will allow the device to get a much stronger Wi-Fi signal.
- If you have a dual band router try to connect to the 5Ghz band instead of the 2.4.
Solution 5: Perform a software update on your TCL TV
Another factor that can cause the lagging issue on your TCL TV is an outdated operating system. You should make sure that your TCL TV has the latest software updates installed as this will usually have several improvements as well as bug fixes that could fix the slow TV issue.
Updating TCL Android TV
Press the Home button on the TCL Android TV remote control to display the Home screen.
Use the navigation button to move the cursor to the Settings icon, located on the right top of the screen, then press OK
Scroll and select More Settings.
Scroll and select Device Preferences
Scroll and select About
Scroll and select System Update
The Software Update pop-up box will display, select Network Update
The TV will search for an available software update, once prompted, click OK to confirm.
Update TCL Google TV
Press the Settings button on the TCL Google TV remote.
Select the Settings options in the panel.
Navigate to System > About > System update.
Select the Network Update option on the dialog that appears.
If an update is available, the TV will display a Software Update message box. Follow the onscreen instructions to download and install the latest updates.
Once the latest software is successfully installed, your TCL TV will automatically restart.
After the latest software update has been installed try checking if the unresponsive remote issue still occurs.
Solution 6: Perform a hard reset on your TCL Roku TV
If the above listed troubleshooting steps fails to fix the problem then you should consider doing a factory reset. This will bring back the TV back to its original factory settings.
Factory Reset TCL TV
Press Home on your remote to open the main screen.
Scroll down and select Settings
Press the right arrow button, scroll and select System.
Press the right arrow button, scroll and select Advanced system settings.
Press the right arrow button, scroll and select Factory reset.
Press the right arrow button, scroll and select Factory reset everything.
To proceed with the full factory reset, enter the code listed on the screen and select OK.
Another way to do this is by using the reset button found on the TV.
Find the physical reset button on your TCL Roku TV.
Press and hold the button firmly for 10 – 20 seconds with a pin while your device is powered on.
When the TV shuts down, keep holding down the reset button until it powers on again and shows the TCL Roku TV logo. Then, you can release the button.
Go ahead with the activation and configuration.
Solution 8: Contact TCL support
In case the lagging issue persists despite performing all of the troubleshooting steps above then you should contact the nearest customer service center as this might already be caused by a faulty hardware component.
Frequently Asked Questions
- Why is my TV remote control slow to respond?
There are various factors that can cause this issue such as a software glitch, weak batteries, or even a blocked IR sensor on the TV just to name a few. To fix this, you should perform the recommended troubleshooting methods listed above.
- Why are my remote buttons not working?
If the remote responsiveness is not what it used to be then chances are its batteries are already weak. Try replacing the batteries with new ones.
- Can you control TCL TV without remote?
Your TCL TV has physical buttons which you can use to control it. Most Smart TVs will also work with the Google Home app on your phone.
- Why does my TCL TV turn off when I turn it on?
This could be caused by a problem with the remote control, loose connections, or power supply issues.
- Is TCL the same as Roku TV?
Roku, in collaboration with TCL, produces televisions that run on Roku’s own operating system.