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Troubleshooting Samsung Galaxy S6 Edge Plus slow charging issue

Slow charging seems to be one of the most common problems reported by #Samsung Galaxy S6 Edge Plus (#GalaxyS6EdgePlus) owners. In fact, we already received hundreds of complaints about this specific problem since it was released last year and we already published some posts that addressed it.

Galaxy-S6-Edge-Plus-slow-charging

With Galaxy S6 and S6 Edge already started receiving the Marshmallow update, soon enough S6 Edge Plus owners will receive notifications about the update. The question is, will the new firmware fix charging issues?

One of the selling points of this phone is the fast charging feature and owners actually expected it that’s why there are so many owners who are worried when the device charges at a normal pace. But just to make things a little clearer here, just because the device isn’t fast-charging doesn’t mean it’s already a slow charging issue. The normal charging pace may take a couple of hours to fully-charge the battery but if you’re experiencing a slow charging issue, it will take several hours to reach a certain percentage and the battery isn’t fully-charged.

Read on to learn how to troubleshoot slow charging problem with the Samsung Galaxy S6 Edge Plus but please bear in mind that the purpose of this post is to learn what the problem is. There’s no guarantee that you can fix your problem alone especially if it’s a hardware or accessory issue.

For those who have other issues, visit our troubleshooting page for it contains all the problems we already addressed. Find ones that are relevant or similar to yours and use the solutions we provided. You may also contact us directly by completing this questionnaire.

Slow Charging Problems

Hi having problem with my Galaxy S6 Edge Plus as I plug it in to charge over night but it only seems to get to 60/70 % and no further and also not get fast charge service anymore either I am using the factory charger and have only had the phone since end of September so not that long?

While I am on video chat my phone will not charge. I have it plugged into my charger but the battery percentage just keeps dropping.

Fast charging is not working while it is plugged into the adaptive fast charger came with the phone.

Possible Causes

Just because it’s a charging issue doesn’t mean it’s a charger or battery problem. The operating system as well as the apps can also be factors why the device is slow charging or not charging at all. The key to determining what the culprit is to do thorough troubleshooting and based on the complaints we received, here are the possible causes of this problem:

  • An heavy app or game is running in the background
  • A lot of apps and services are running in the background
  • Recent firmware update triggered slow charging
  • Damaged charger or broken USB cable
  • Damaged USB port

Step-by-step Troubleshooting

With your files and data in mind, we need to follow a safe procedure and make reset the last resort. Again, the problem may be a firmware issue and that’s the reason why we should consider factory reset but only after ruling out every possibility.

Step 1: For issue that might have been caused by third-party apps

Slow charging can be caused by third-party apps. For instance, if you’re not aware that a heavy app or a game is running in the background, it may be sucking up the juice faster than usual not to mention that it will cause general performance issues such as slowing down, freezing, lagging and random reboots.

Hit the Recent apps key and try to swipe off all apps you can see on the list. Should the problem persist, try to boot your device in safe mode to temporarily disable all third-party apps and services. Here’s how you do it…

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  1. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

By doing so, you have already isolated the problem. If it still occurs in that state, it means none of your downloaded apps and associated services are causing the problem. So, you have to proceed ruling out the possibility that one of the pre-installed apps causes it or it’s a firmware problem after all.

However, if the problem didn’t occur in safe mode and you don’t know which app is causing it, just try to backup all your data and files and do the master reset (step-by-step instructions is in the last step below).

Step 2: If slow charging occurred after a firmware update

In preparation for the Marshmallow, Samsung and service providers rolled out minor updates to patch things up. If the slow charging issue occurred after one of those updates, then there’s a chance that it was caused by some corrupt caches or data. In this step, you will transition from suspecting it’s the apps that caused the issue to the firmware. That said, you should delete the system cache first.

By booting in recovery mode, you will have access to low-level procedures that will help you fix problems with your phone. In this case, you need to choose ‘wipe cache partition’ and reboot your device after. Here’s the step by step guide on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 3: Physically inspect the power adapter and USB cable

I understand it will a hassle to backup your data and immediately proceed with the reset so let’s make that our last resort.

In this step, you need to physically check the power adapter or charger for any form of misalignment in its pins. Just check the port and you’ll see immediately if there are irregularities.

Assuming the charger looks good, there’s no way you can verify if it’s still giving out the correct current so to rule this possibility out, simply use a different charger. You can borrow from other S6 Edge Plus owners or invest in a new one.

If the phone charges normally with other chargers, then it means the original one is already damaged and it needs replacement. However, should the problem remain, try to inspect the USB cord for some breakage or debris that partially block the pins from making good contact with the phone’s and charger’s receptors.

You may use a brush to clean both ends to see if that makes a difference. If not, then the problem must be with the phone.

Step 4: Check the USB port for some debris, dirt or lint

It is always important that the pins in the utility port are clean. You may use a Q tip to clean it out or toothpick to get rid of the debris if there’s any. If the port looks clean and no pins are misaligned, then there’s a chance the cable doesn’t fit well in it. Loose contact may also cause slow, interrupted or not charging issues. You can determine this by inserting the cable to the port and slightly pushing it up and down, right and left just to see if there’s some kind of a play. If there is, then try a new cable, otherwise, there’s a chance the problem is on the inside.

Step 5: Turn off the device and plug it in

Now, this step is more of a probing procedure than anything else to confirm if there really is a problem inside the phone. If the device is powered off, all apps and components won’t use battery and the charger should be able to charge quickly especially that fast charging is enabled.

If the device charges slowly even if it’s turned off, then it’s confirmed there’s a problem with it. It’s either the battery or one of the chips. You need to have a technician check it for you.

Step 6: If all else fails and before sending the device for repair, do the master reset

It must be the final troubleshooting step for this kind of problem. It will rule out all other possibilities and wipe out your personal information just before you send the device in for repair.

Assuming the problem was caused by some apps, reset will uninstall them and so the problem will be fixed. If it was a firmware issue that wasn’t fixed by wiping the cache partition, then it could that some data got corrupted and doing the master reset will reformat both the data and cache partitions, of course, it will fix the issue. Here’s how you do it…

  1. Backup all your data or files.
  2. Remove Google account.
  3. Disengage screen locks.
  4. Turn off your Samsung Galaxy S6 Edge.
  5. Press and hold the Volume Up, Home and Power keys together.
  6. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  7. Wait until the Android Recovery Screen appears after about 30 seconds.
  8. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  9. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  10. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the problem remained, send the phone for repair.

Related Problems

Q:I have to plug in and unplug my charger about 15 to 20 times before it fast charges, and when I plug in the charger the estimate time is always like 3 hours or more until I get it to fast charge. But it works well when I finally get it. After a few tries. (Fast charging)

A: Just make sure the screen is off and the phone doesn’t heat up for the fast charging to work. Better yet, turn the phone off while charging.

Q: “The battery is draining fast and it’s getting really warm even hot sometimes and the fast charger says it’s fully charged but by it’s 60%.”

A: Try wiping the cache partition to rectify the incorrect battery percentage reading and then try to turn off the phone and plug it until fully-charged. If it won’t work, then do the master reset.

Q:The battery in the phone died and the phone was plugged in to charge, after 2 hours of charging the phone only display the word Samsung with some blue dots going on and off. When you press the power button nothing happens.

A: System crash. That’s all there is to it. Just press and hold the Volume Down and Power keys for 10 to 15 seconds and the phone should reboot normally and the problem fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot Samsung Galaxy S7 slow charging issue

With its fast charging feature, the #Samsung Galaxy S7 (#GalaxyS7) is expected to fully-charge its battery quicker than usual that’s why many owners are complaining about slow charging issues when they notice the phone is charging at a normal pace.

By default, the fast charging feature is enabled on the phone but users can actually disable both wired and wireless fast charging options. But we received reports that some owners encountered issues like the phone isn’t fast charging while others said theirs are simply slow charging. Let’s try to take a look at this issue a little deeper to shed some light on the questions that’s in the minds of the owners.

Galaxy-S7-slow-charging-issue

Before going any further, here are a couple of problems we received from our readers that best explain the slow charging issue with the Galaxy S7:

My phone just takes too long to charge and I know it as a fact because the first few days I could fully-charge it in less than an hour. Now, it takes 3 to 4 hours of being plugged in before it reaches 90%. Did I get a bad unit or the battery needs replacement already? It is the new Galaxy S7, which I purchased brand new. Can you guys provide me some instructions on how to fix this? Thanks.

My Galaxy S7 isn’t fast charging and it worries me. I tried using the charger with a cord and I also tried the wireless but it’s not fast charging like it was before. Did I do something wrong? Is it a problem with the phone? Tried researching online and there are a lot of owners that also experience this problem so I’m kinda worried about it. Can you guys please help me.

If you have other issues with your phone, visit our troubleshooting page and find problems that are similar to yours. You may use the solutions we provided. If they don’t work or if you need further assistance, do not hesitate to contact us by completing this questionnaire.

Step-by-step Troubleshooting

There are problems we cannot fix on our own. The purpose of this troubleshooting guide is to determine whether the issue with your phone is minor and can be fixed by doing the basic troubleshooting procedures. Let’s try to rule out one possibility after another until we can square out what the problem is.

Step 1: Find out if your apps have something to do with the slow charging issue

There are two general categories for apps, pre-installed and third-party. Any of these apps can cause issues like this and while we can’t pinpoint immediately which one is the culprit or if they have something to do with it, we need to isolate the problem.

There have been a lot of reports suggesting apps cause slow charging problems because the more apps running in the background, the faster the battery drains. In this case, the apps drain the battery quicker than the phone can take in so even if you plug in the device, it will still take forever to fully-charge its battery.

Going back to isolating the problem, you need to boot your Galaxy S7 in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

You may have read something about viewing the Recent Apps screen and close all apps out. The procedure above does the same trick in one go, in fact, it temporarily disables all third-party apps leaving pre-installed ones running.

If the problem was caused by some third-party apps, then the device should charge (even fast-charge) properly in safe mode. So, while the device is in this state, plug it in to charge and see how fast it can replenish its battery. Since there are only a handful of apps running, there should be a noticeable difference in charging time.

However, if the charging is still slow, then at least one possibility has been ruled out. So, continue your troubleshooting.

Step 2: Turn off your phone and plug it in to charge

This step will help us determine whether the phone charges normally when there’s nothing running in the background. Assuming the first step was a failure or the phone still charged slowly, we are yet to determine whether the pre-installed apps have something to do with it or the firmware, the battery or if it’s a hardware issue.

If the problem was just an app or two or a firmware glitch, the phone should be able to charge normally when it’s off. It may even fast-charge considering the screen is off and that there’s a little chance the device will heat up.

In case the Galaxy S7 still charges slowly when it’s turned off, not charging at all or heats up while it’s plugged in, it’s most likely a hardware problem and as early as now, you should consult a technician immediately or you can bring the phone back to the store especially if it’s still a few days old so it can be replaced.

On the other hand, if your phone just charges fine when switched off, then it must be just a firmware issue and there’s a couple of things you can do or try to fix the problem. Proceed to the next step.

Step 3: Try deleting the system cache and charge your phone again

Others would suggest doing the system dump but I think this procedure can fix the problem especially if it occurred just recently and without apparent reason.

There have been reports of slow charging issues that were caused by minor or major firmware updates, unsuccessful app updates, and corruption of certain system caches.

Wiping all the contents of the cache partition is the best thing you can do at this stage, so follow these step:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After wiping off the cache partition, plug your phone again and see if it charges fine this time. If not, there’s another procedure you should try below.

Step 4: Bring the phone back to its factory default settings and try charging it again

In other words, reset the phone. You don’t have much of an option right now and considering the problem just occurred without apparent reason, there’s a chance something must have gone wrong with some of the data. You’ve already cleared the system cache, so this time, try deleting all the data but of course, make sure you backup your important files, music, videos, photos. If you have a microSD card, transfer them in and remove the SD card. Then, remove your Google account and disable the screen lock so as not to trip the anti-theft feature and then follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

This is the last resort and it’s expected that a problem like yours will be fixed by doing this procedure, if not, then it’s time to visit a technician or return the phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S8 no longer charges fast like before after an update [Troubleshooting Guide]

The firmware of your phone plays a big part in the charging process that’s the reason why your device may not charge if its system crashed. Some of our readers who own the Samsung Galaxy S8 contacted us asking for assistance because, according to them, their phone no longer charges normally after a recent firmware update.

So, in this post, we will tackle this problem with the Galaxy S8 being the subject of our troubleshooting. Let’s try to look into every possibility and rule them out one by one until we get to the point where we can easily determine what the problem really is. That way, we can formulate a solution that might fix the problem for good. So, continue reading this post if you’re one of the owners who have this kind of problem.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy S8 that has charging issues after an update

Problem: I have a Samsung Galaxy S8 and my fast charging isn’t working. I haven’t used any different charger cord or block, it came with my phone. It takes 6+ hours to charge my phone and it started to happen after the new software update. I’ve tried other cords and blocks and it still happens. It’s very irritating because one night it worked and then the next it didn’t.

Solution: As you’ve been said that the issue started after the update, it is evident that the files and data may have been corrupted during the process and that may be the reason your phone is not charging normally. On the other hand, if numerous apps are running in the background that is also a factor why the battery is charging slowly because they also use the battery and that’s the reason why it takes several hours before the phone can fully charge. Now to begin our troubleshooting, here’s what you need to do:

Step 1: Force restart your Galaxy S8

Since the problem started after the update it is possible that a glitch in the system caused it. Through the forced reboot, the memory of the phone will be refreshed and all applications running in the background will be closed. So, if a glitch in the system caused the issue, then this procedure might fix it.

Press and hold the Volume Down and Power keys at the same time for 7-10 seconds and wait until your phone boots up. After doing so, connect it to the charger and observe if it is already charging normally. If not, move on to the next step.

Step 2: Reboot your phone in Safe mode and charge

Now try to find out if your phone fast charges or charges normally while in safe mode. There are times when a lot of apps are running in the background and they use up more battery. When it happens, your phone may resort to slow charging to let you know of the problem. Here’s how you start your S8 in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the phone charges fine in safe mode, then rest assured the hardware of your phone is fine and the problem is just caused by some third-party apps running in the background. In this case, all you have to do is reboot your phone in normal mode and it should charge normally now.

Step 3: Turn your phone off and try charging it

If the phone still slow charges while in safe mode, then power it down and connect it to the charger. When everything is turned off, the fast charging feature should come into play and you will immediately notice that. However, if it’s still not charging normally even if it’s turned off, then you have to resort to other methods.

Step 4: Wipe off the cache partition

When some of the system caches get corrupted for some reason and the firmware continues to use them, performance issues may occur including slow and/not charging issues. In this case, all you have to do is wipe the cache partition so that the system will replace all the caches. But the thing is, we really don’t know if it’s really the caches that’s causing the problem so we just have to wipe the cache partition to rule this possibility out.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If the phone is still not charging normally after this, then move on to the next step.

Step 5: Backup your files and data and reset your phone

As I said earlier, the firmware plays a big role in the charging process that’s why if everything else failed, we have to do the reset to finally rule out the possibility that this problem is just one of the firmware-related problems.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

I hope after you do the reset your phone will function normally, because if not, then you can visit the nearest shop in your area or bring it back to the store where you purchased it and ask for a replacement.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix HTC U11 that is charging very slowly or not charging at all? [Troubleshooting Guide]

Aside from the notification LED, you will know if your phone is charging when you see the charging icon on either the status bar  (if your phone is turned on) or on the center of the screen (it it’s off). If your device doesn’t show any of these charging indicators, it means that something is wrong and that your device is not charging as intended. In this post, we will tackle the probable causes as to why your HTC U11 smartphone is not charging or charging but very slowly and what must be done in order to fix the problem.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Why does your HTC U11 not charging as intended?

There are many possibilities as to why your phone doesn’t charge or charging but very slowly. In many cases, the problem is due to a faulty battery, charger, or charging port. Other charging issues have been linked to a software malfunction. In fact, you’ve seen a lot of people raising complaints about their devices that stopped charging after installing a new update, app or content. Apps running in the background are also considered among the culprits especially if any of these apps is crashing. As a result, it inflicted errors to the system. Fortunately, charging problems that are software-related can be rectified by some workarounds thus taking your device to a service center for hardware check and/or repair won’t be necessary.

How to deal with an HTC U11 that is charging very slowly or not charging at all?

Try these charging tips and standard procedures to troubleshoot your HTC U11 that is not charging as intended. If the first method won’t work, then try the next applicable method. Don’t forget to test charge your phone after completing each procedure to find out whether or not the problem has been resolved. Start whenever you’re all set to do so.

Check USB/charging cable/USB port on your HTC U11.

As mentioned earlier, a faulty USB cord, charging cable, and USB port on your phone can be the main reason as to why it is unable to charge properly. To eliminate these from the possible culprits, carefully check the USB, charging cable, and USB port for any signs of damage. If you see any traces of damage on any of these charging paraphernalia, then you may need to consider a replacement or repair.

If you have an extra cable or charger that is compatible with your HTC U11, try to use it instead then see if that will work. As with the USB port on your phone, make sure that it isn’t clogged with any debris or dirt.

Check and ensure that the power source in use is working.

Sometimes you may not expect it but the power source you are using can also be the culprit. It is possible that the power source or outlet you are using is not working and therefore unable to supply power to your device. You can try to use other outlets or power sockets to charge your phone. If it is able to charge using another outlet, then it’s safe to say that the problem is neither on your device nor the charger.

Quit all apps running in the background.

If you can, try to quit all apps running in the background then restart your iPhone while connected to the charger. Some apps in standby mode can become corrupted and crashes in time. When this happens, there is a higher chance that it will affect the system functions and somehow can halt the phone’s charging system routines.

A simple yet more efficient method of closing apps running in the background is from the Recent apps screen on your HTC U11. Here’s how it’s done:

  1. Press the Recent Apps button.
  2. Flip through the cards to find the app then swipe it left or right.
  3. To close all running apps at once, tap the option to Clear All or tap X.

Once all running apps are ended, try to charge your phone again to see if it’s now able to do so without any background apps.

Uninstall problematic apps.

If your HTC U11 stops charging or begins to charge very slowly after installing a new app or content, then that app or content is most likely to blame. You can use the Boots+ app on your HTC U11 to check for irregular activities from a downloaded app that may affect your device’s performance. If an irregular activity is detected, you may opt to stop the activity or uninstall the downloaded app through the Boost+ app. Here’s how it’s done:

  1. Tap the Apps icon from the Home screen.
  2. Locate and tap Boost+ to open it.
  3. Tap Manage apps.
  4. To uninstall apps that you don’t need, select the apps under the Apps tab then tap the Trash icon.
  5. To view and check for irregular activities, go to Irregular activities tab then tap on the activity and select an action.

Try to charge your phone after clearing irregular activities and erratic apps then see if it’s working this time..

 

Fourth workaround: Try to force your phone to restart while plugged into a power source

If your phone won’t power on and doesn’t appear to be charging, try to connect it to the charger then perform a forced restart.

  • To do so, hold down the Volume Up, Volume Down, and Power buttons simultaneously for up to 2 minutes or until your phone power cycles.

Many people have found remedies by doing this workaround so you might as well consider this workaround.

Disable Fastboot option and restart your phone.

Your HTC smartphone has a fastboot feature that works similar to a hibernate mode on a laptop computer. When enabled, your phone hibernates as you turn off your phone so that when you turn it back on, it will boot up faster than the normal cold boot from the Power off mode. It’s good to use this setting if you often turn your phone off and on. However it enabling fastboot is not recommended when trying to boot into bootloader or recovery mode as it may cause conflict and errors. To make sure that this isn’t preventing your phone from charging, try to turn fastboot off from your HTC U11.

  • To do so, head over to Settings-> Power-> Fastboot menu -> then uncheck it.

Try to charge your phone again after disabling fastboot and see if it’s now able to charge properly as it should.

Other Helpful Charging Tips

  • Charging the phone before it completely ran out of power is also recommended as most people who have encountered charging problems have the battery emptied before charging.
  • Switch between power source. If your phone doesn’t charge through the wall outlet, try to use a USB port on your computer, or power banks. Although it is highly recommended to charge your phone using a wall outlet, there are times that it won’t work as intended and that you’ll need to try using another power source. Also make sure that the power source is working.
  • Use only the HTC-branded charger and the original charging cable that came with your device. Some third-party chargers and cables may not be compatible with your device thus won’t work correctly.
  • Check the cord and make sure that there are no signs of damage like kinks or frays, bent connectors and the like.
  • Check and ensure that the charging port on your HTC U11 is working and free from any debris or pocket lint. If necessary, carefully clean it out.

If your HTC U11 is still not charging properly as intended even after trying all of the above procedures, contact your carrier or HTC Support to escalate the matter and seek more help and other options. If your device is still warranty, then you should avail for warranty instead.

If you suspect that a faulty hardware is to blame like when your device stops charging after it was dropped or got wet, then you better take it to a service center instead and have it diagnosed by a technician for possible hardware damage.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 that drains its battery quicker while charging & charger issues

  • Learn how to troubleshoot your #Samsung Galaxy S7 (#GalaxyS7) that continuously drains its battery even if it’s plugged in or placed on the wireless charging pad.
  • What you should do if your phone keeps disconnecting from the charger even if it’s carefully plugged in.
  • Learn how to fix the slow charging issue with the Galaxy S7.

Galaxy-S7-charging-power-issues

Charging issues and other battery-related problems with the Samsung Galaxy S7 are among the most common complaints we received from our readers. Slow to no charging are two of the most common among them so we find it necessary to publish support articles to address them.

Read on to learn some of the power-related issues we received. I included the actual messages we received from our readers as well as drafted troubleshooting procedures that could help you determine what the problem is.

If you have other concerns, try to visit our troubleshooting page as we already addressed a lot of S7 issues since it was released. Find ones that are similar to yours and use the solutions we provided. Should you need more help, contact us by completing our Android problems questionnaire.

Q: “My phone started having issues in the last week or so that occasionally I will either plug it in or wireless be charging it but the battery percentage keeps going down instead of going up.  The only way I have been able to rectify it is to turn it off and then charge it.  It does not happen all the time but has happened twice in the last week.  The only new software I have downloaded is a new launcher called Next Launcher.  But I have had it running for a few days and not sure that is the problem.

A: While this problem isn’t as common as the slow and not charging issues, there have been a lot of owners that encountered it. It’s difficult for us to determine exactly what the cause is that’s why it’s necessary to troubleshoot. Read on as I will guide you through in troubleshooting this issue.

Step 1: Boot your Galaxy S7 in safe mode and try charging it

This step will help us determine if third-party apps have something to do with the problem. There are times when a lot of apps are running in the background that the phone discharges battery quicker than it can charge. In safe mode, all third-party apps are temporarily disabled so if the problem is caused by them, then it should charge normally–or even do the fast charging if your charger supports it–in that state.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem still occurs in safe mode, then there’s a chance your pre-installed apps are causing the problem or it might be a firmware issue after all.

Step 2: Perform the master reset at this point

The master reset will delete all third-party apps, reset your settings and bring the phone back to its factory defaults. The reason why you have to do this (very hassling) procedure is because the phone charges fine when turned off. So, the problem lies either with your pre-installed apps or the firmware itself. We cannot really pinpoint what the culprit is that’s why we need to use a general troubleshooting procedure like this.

Assuming the issue is limited in the firmware, the reset will surely fix it, otherwise, it could be a hardware problem. Before you follow the steps below, make sure you backup all your data and files, removed your Google account and disabled screen locks so as not to trip the Factory Reset Protection lock.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Step 3: If the problem persists after the reset, then seek assistance from a technician

At this point, it’s almost certain the problem is with the hardware and there’s nothing we can do about it because just by unscrewing one screw, warranty will be voided. So, send the phone in or bring it to the store where you bought it and have a tech take a look at it.

Other Charger Related Issues

Here are some of the problems we received from our readers who encountered issues with their chargers.

Q: “Hi. When I plug my phone to charge, it doesn’t charge all the time. There are times when it shows it’s charging and then stops, then charges again. There are also times when it doesn’t respond when plugged in at all. What’s the problem with it? By the way, it’s the new Galaxy S7 and that really disappoints me considering it’s a very expensive phone. Help me please. Thanks.

A: There are three possibilities here; it can be a charger issue, a break in the cable, or a loose USB port in your phone. This is how you troubleshoot it to know what the problem really is:

  1. Plug the phone in and hold it at a certain angle where it charges. If there’s an angle that it charges continuously, then the phone’s USB port is loose. There’s nothing you can do about it except send the phone in for repair.
  2. Connect your phone to a computer and see if the it can detect it. If it were just a loose USB port, the computer may detect the device but loses it after a few seconds then detects it again.
  3. Use a different USB cable and connect to a computer. If the same thing happens, then it must be the phone that has a problem.
  4. Assuming the phone charges or gets detected by the computer properly without disconnecting, then it might be a charger issue. Try a use a different one to see if it charges properly with it.
  5. If all else fails, always seek help from a technician.

I hope this helps.

Q: “My Galaxy S7 charges very slowly when plugged in. It only charges 6% in 2 hours when it can already replenish its battery in more than an hour before. What could have caused it to charge very slow? Help me please.

A: The possibilities are;

  1. There are a lot of apps running in the background that the phone discharges quicker than it can charge.
  2. The power adapter is damaged.
  3. Your phone’s battery is damaged.
  4. Your device might have suffered liquid damage.
  5. The firmware needs to be updated.

To troubleshoot it, here’s what you need to do:

Step 1: Check for possible firmware updates

You can manually search for firmware updates through Settings. Or, you can use a computer, download Smart Switch and connect your phone to it to see if an update button shows. If there is, then download and install it.

Step 2: Verify your phone didn’t suffer from liquid damage

Pop the SIM card slot out and check if the little sticker in the phone’s SIM card slot turned pink, red or purple. If so, then the cause of the problem is liquid damage. If the sticker remained white, then you’re good.

Step 3: Turn off your phone and plug it in

You said the phone discharges quicker even if it’s plugged in. Have you tried turning it off before plugging it in? If the phone charges fine when it’s off, the issue must be in the firmware. At this point, you need to do the master reset. Of course, backup all your data and files first.

Step 4: Seek professional assistance

Do this if the phone still won’t charge properly even if it’s turned off as it’s most likely a hardware issue.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy S9 Plus that is charging very slowly (easy steps)

Charging issues in mobile devices as depicted by slow charging or no charging symptom can be attributed to hardware damage if not software glitches and bugs. In some cases, the problem is tied to a faulty battery, defective charger, or busted power outlets in use. Highlighted in this context are standard solutions and helpful charging tips for Samsung Galaxy S9 Plus owners who are dealing with charging problems, particularly slow charging issue. Read on and find out what to do if your Samsung S9 is charging very slowly.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Before you troubleshoot software issues that might have caused your device to charge very slowly, check and do the following:

  • Use only the original (Samsung-supplied) charger. Make sure you are using the original charger when charging your phone as the amperage on chargers can differ. If you need to replace your charger, choose an alternative charger with the amperage that is appropriate or compatible with your device.
  • Charge your phone from a power source. The power source or where you plug in your device will likewise affect the charging time. As recommended, charge your device directly from a power outlet as it charges your phone faster than plugging it into a laptop computer or other power accessories. Also ensure no damage to any of your charging equipment, charging port, and power source.
  • Don’t use your phone while charging. It’s expected for the charging time to take longer if  you simultaneously charge and use your device.
  • Quit all background apps while charging. While these apps are in standby mode, they’re still running in the background thus consuming power. The more apps you left in standby mode, the longer it would take for the battery to become fully charged. If possible, power off device while charging.

If the problem persists, begin troubleshooting software-related issues on your Samsung S9 Plus with these workarounds:

First solution: Soft reset.

A soft reset or device restart can help remedy minor software glitches that might have halted your phone’s charging system from performing at its best. This won’t delete any of your personal information or critical data from your phone’s internal storage so no need for backups. For starters, here’s how a soft reset is done on your Samsung S9 Plus:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

Wait until your phone reboots, then use it until its battery life is reduced to a percentage level that prompts recharging.

Second solution: Check battery usage and manage rogue apps.

There are apps that used a lot of your battery so if you’re charging your phone while it’s turned on, there’s a chance that these apps consume the battery way faster than your phone recharges. To check and manage these apps, follow these steps:

  1. Swipe up on an empty spot from the Home screen to launch the Apps tray.
  2. Tap Settings.
  3. Tap Device management.
  4. Navigate to the Battery section then see which from your apps has to most number of power consumption.

If you find any unusual battery consumption by a certain app, manage your apps to lessen power consumption or rapid battery draining. If necessary, you can uninstall rogue apps from your device to prevent them from causing conflict.

Third solution: Update to the latest Android version available.

Software bugs can likewise cause the same trouble and as they can inhibit the charging system from performing at its usual pace. And one effective solution to this is through implementing the latest update on your device. Updates contain bug fixes that address existing issues on certain devices thus keeping your phone up to date is recommended. Here’s how to check and install new (OTA) update available for your Samsung S9 Plus:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check for updates.
  6. If an update is available, tap OK then Start.
  7. Read the next message prompt then tap OK to reboot your device and apply the new changes from the recently installed update.

With your phone system updated, do some test charging and see how it performs with the latest Android platform.

Fourth solution: Wipe cache partition on your Samsung S9 Plus.

If you’ve managed to charge your phone up to 50 percent or higher, try to do a wipe cache partition to rule system cache issues out from the possible triggers. This also helps clear up your phone’s internal memory for better and faster performance. Should you wish to give it a shot, then here’s how it’s done:

  1. Turn off your phone.
  2. Simultaneously press and hold the Volume Up button, Bixby (Home) button, and the Power button for a few seconds.
  3. Release all three buttons when the Android logo appears.
  4. Wait for the Android system recovery menu to show up on your screen.
  5. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options.
  6. Press the Power button to confirm selection.
  7. Press the Volume Down button to highlight Yes, then press the Power button to confirm selection.
  8. Wait until the wipe cache partition is finished. When it’s done, the Reboot system now option is highlighted.
  9. Press the Power button to reboot your phone.

Charge your phone again afterwards and see if there are improvements.

Fifth solution: Reset your phone (master reset).

This would be the last option for you to try on if none of the previous methods is able to fix the problem. Complex system errors and glitches that might have messed up your phone’s charging function are typically rectified in the process. However this reset would cause data loss. If you think it’s worth a shot, then go ahead and perform these steps to back up and reset your Samsung S9 Plus:

  1. Back up your phone data.
  2. Swipe up on an empty spot from the Home screen to open the Apps screen.
  3. Tap Settings.
  4. Tap General management.
  5. Tap Reset.
  6. Select the Factory data reset option.
  7. Scroll to the bottom of the screen then tap Reset.
  8. Select the option to DELETE ALL.
  9. If prompted, enter your credentials for screen lock and Samsung account verification.
  10. Tap Confirm to continue.
  11. Wait for the reset to finish and your device to reboot.

Plug your phone into a power source and let it recharge. See if it’s still charging very slowly or not anymore. If this doesn’t help either, then consider repair options. The battery might have been busted and so can no longer hold a charge.

Repair options

Consider taking your phone to a nearest Samsung service center if the problem persists after performing all prior workarounds. There might some hardware-related issues that need to be dealt with to get your Samsung Galaxy S9 Plus charge normally.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix an LG G7 ThinQ that is not charging or charging but very slowly [Troubleshooting and Charging Tips]

Charging problems in mobile devices are not always due to a bad battery or defective charger. Often times, the underlying cause is attributed to the software like application errors, rogue apps, update bugs, and malware. Hence, it’s not always a good idea to rush to an electronics store and purchase new battery or charger replacements. The fact that software-related factors are the usual culprits, it is but also inevitable for new and high-end devices to succumb into charging issues at some point.

And should you happen to deal with the problem on your new LG G7 ThinQ smartphone, this post may be able to help you. Read on to find out how to fix an LG G7 ThinQ that is not charging or charging but very slowly. I’ve mapped out the following walkthroughs for you to refer to.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

What to do if your LG G7 ThinQ is charging but very slowly?

Assuming that your device is able to charge but very slowly, you can try some workarounds to clear any software errors that might have affected the phone’s charging system, halting the battery from charging up as it should. In that case, you can try these subsequent workarounds:

First solution: Clear recent apps then restart your LG G7 ThinQ.

If your phone is able to charge but very slowly, it’s possible that some apps are draining huge amount of power. It could be any of your background apps or recently opened apps that are remained open and running in the background. As resolution, try to force close or clear background apps then restart your phone. Here’s how clear recent apps on your LG G7 ThinQ:

  1. Tap the Recent apps key from any screen.
  2. Touch an application from the list and then drag it to the right. Doing so close an individual recent app.
  3. To close all recent apps at once, tap the Clear All icon at the bottom right of the screen.

After clearing recent applications, restart your phone to clear the internal memory from cached data and refresh the phone system. Here’s how to restart your LG G7 ThinQ:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds or until the device power cycles.

It works the same thing when you turn off your device for a few seconds and then turn it on again. Here’s how:

  1. Press the Power button for a few seconds or until the power menu appears.
  2. Select Power Off from the menu.
  3. Tap OK to confirm device shutdown.
  4. After about 30 seconds, press the Power button again until the device turns on.

After restarting, connect your phone to the charger and then see if it’s already charging faster this time.

Second solution: Manage or uninstall errant applications.

If your phone is able to charge properly until you downloaded or installed a new app, the problem is more likely due to an errant application. Try to think which app you’ve downloaded prior to the onset of the problem. That app must be deleted.

A quicker way to determine if the problem is triggered by third-party apps or not, is by booting your device in safe mode. Only the preinstalled or stock apps are allowed to run while in safe mode, so you can put the blame on a third-party app if your phone is able to charge properly while running in safe mode. Here’s how to enable safe mode on your LG G7 ThinQ:

  1. While your phone is on, press and hold the Power button until the menu options are displaced.
  2. Press and hold Power off option.
  3. When prompted to Restart in Safe Mode, tap OK to continue.

Wait until your phone restarts and boots into safe mode then see if it’s able to charge faster this time.

Third solution: Update apps or phone software to the latest Android version.

Charging problems can also be resolved by installing new updates for apps and/or phone system. Software updates usually provide bug fixes that caused different issues including charging problems in mobile devices.

  • To manually install pending app updates, tap the Apps icon from the Home screen then navigate to Play Store-> Menu-> My Apps. Select the option to Update individual apps or Update apps simultaneously.

To check for new Android updates for your phone, follow these steps:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Update center.
  4. Tap System update.
  5. Then tap the option to Check for update.

Follow the onscreen instructions to proceed with the update file download and installation process.

Fourth solution: Calibrate the battery on your LG G7 ThinQ.

The LG G7 ThinQ is a unibody smartphone with a non-removable internal battery. Hence, removing and reseating the battery is definitely not an option. To rule out any battery-related errors from the underlying cause, you can try calibrating the battery instead. Battery calibration shouldn’t be done frequently as the process involves total discharge of the battery and full discharge is harmful for lithium-ion batteries. As LG recommends, you should only calibrate the battery once every three months (with frequent usage). If you wish to give it a try, then follow these steps to calibrate the battery on your LG G7 ThinQ:

  1. Use your phone until the battery is completely discharged.
  2. Then wait for about six hours and fully recharge the battery.
  3. Wait until the battery reaches 100 percent and then leave the device plugged into the power source for 2 hours.

At this point the battery has been properly calibrated and the device should be ready for normal use again.

If your LG G7 ThinQ is still charging very slowly after exhausting all prior workarounds, try to charge while the phone is off. If that doesn’t work either, then your device likely needs service.

What to do if your LG G7 ThinQ is not charging at all?

It’s always recommended to use the original charger, battery and cable for your device. This LG phone has spacious battery needs more power. Using other chargers (non-LG chargers) don’t provide enough power and thereby results to slow charging.

  • Use only OEM or original charging equipment. Wired or wireless charger in use must be the one that came with your phone or provided by LG. Other chargers won’t work simply because they are not compatible with the device.
  • Charge from the a wall socket. Other power sources or charging ports don’t offer the right amount of power required for your device to finish charging on the specified period of time.
  • Clean the charging port from dust or lint. Many cases of charging issues have been linked to a clogged charging port on the phone. To make sure this isn’t what’s preventing your phone from charging, try to clean the charging port of your device. You can use use a can of compressed air to blow out any dust or lint from the phone’s charging port and get your USB connection back to normal.
  • Remove third-party casing or phone accessories. Some casing may tend to bar the charging port and therefore results to unsecured contact between the phone’s charging port and the charger. This can cause intermittent or on/off charging, making it longer for the battery to complete charge.
  • Check and ensure no damage to the charging equipment. You can use other compatible chargers to determine if the problem is with the original charging you are using or not. If your phone charges faster using other chargers, then apparently it’s a charger issue. In that case, your charger needs to be replaced

It is also recommended to charge the battery to 40 percent (at least) especially if you’re planning to not use your phone for a while. There’s a chance that the battery will not charge if it has been uncharged for a long time.

Other options

For further recommendations, you can reach to your carrier or contact LG Support to report the issue. Or you can just take your phone to an LG service center in your place so that a technician can thoroughly examine the hardware. There is a chance that the phone, battery, or even the charger has some sort of physical or liquid damage and therefore needs service. Don’t forget to avail for warranties either service or unit replacement, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

Fix Samsung Galaxy S6 that’s not charging, won’t turn on & other power problems

Hi guys. My Samsung Galaxy S6 (#Samsung #GalaxyS6) turned itself off all of the sudden. Since then, it won’t turn on and when plugged in, it’s not charging either. What is the problem with my phone? Thanks.

Galaxy-S6-wireless-charging-problems

That’s just one of the power-related problems we received from our readers. It seems that more and more owners are experiencing this kind of issue with their phone. Below is the list of the problems I addressed in this post. Try to see if your concern is in it.

  1. Galaxy S6 isn’t charging and won’t turn on
  2. Fast charging only works occasionally, normal charging is very slow
  3. Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled
  4. Galaxy S6 not charging prompt shows up followed with power sharing notice
  5. Galaxy S6 won’t turn on due to liquid damage

For those who have other issues, you can contact us directly by filling up this questionnaire. We are always willing to help you as long as you provide us with all necessary information about your problem. You may also visit our troubleshooting page and find issues related to yours and use the solutions we provided.


Galaxy S6 isn’t charging and won’t turn on

Problem: Hi droid guy. My new Galaxy S6 just turned off yesterday without any apparent reason at all. I though it just ran out of battery so I tried to plug it in but it wasn’t charging either. Whatever I do it won’t respond. It won’t turn on. I paid so much for this phone so I am really worried now. Can you guys help me please? What should I do?

Troubleshooting: If the phone didn’t suffer from either liquid or physical damage, it could be that the system crashed leaving it unresponsive. In this case, it won’t respond even if you plug in the charger and won’t turn on even if you pressed the Power key a hundred times. There’s one procedure you should do–Forced Reboot.

Unlike the Galaxy S5 and older Galaxy devices, the S6 doesn’t have a removable battery. So, you cannot perform the “battery pull” procedure. However, you can emulate such process by pressing and holding the Volume Down and Power keys together for 10 to 15 seconds. The device should reboot after that provided that there’s enough battery to power its hardware.

Assuming the battery was all drained out, the screen would still flicker. It’s a sign that the simulated battery disconnected has been done. This time, the phone should already respond when charged.

However, after doing all these and the phone still wouldn’t respond, it’s time you sent it in for repair; it might be a hardware problem.

Fast charging only works occasionally, normal charging is very slow

Problem: I have had my phone for a couple of months now and I’m having issues with both charging and battery life. Fast charging only works occasionally (yes, I am using the original Samsung charger). Normal charging works very slowly (if at all). For example, my phone died once yesterday and again right before bed. I plugged it in overnight and when I woke up it was at 30%. I’ve been using it for about an hour now and it’s already down to 10%. I’m very frustrated because this phone is almost brand new and it wasn’t cheap! Any advice would be greatly appreciated. Thank you!

Troubleshooting: The fast charging feature with the Galaxy S6 doesn’t have the On/Off switch, so it should be enabled if requirements are met. One of the things that prevent the S6 from fast-charging is when it heats up during the process. This is to prevent further damage to the device and during time, it would charge normally.

In your case, I think it will be wise to fix the normal charging issue first before attempting to fix the fast charging problem.

As you said, normal charging is very slow. I advice you to boot your phone in safe mode and observe if it charges at normal pace or if fast charging works. If so, then there could be a lot of third-party apps that run in the background when the phone is in normal mode. One way to address this issue is to disable some apps especially games or those that use so much resources on your phone.

However, if the problem still persists even in safe mode, then you have no other choice but to backup your data including your files, pictures, videos, music, etc. and perform a master reset. This will fix the charging problems.

How to perform the master reset on Galaxy S6

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 battery drains quickly even if WiFi & Bluetooth are disabled

Problem: My battery drains a full charge in about 4 hours at work. Some days I charge it at work again and it is down to less than 5% while driving home.  I have charged it full when going to bed, and after 5 hours of non use the battery is only 80%.  I have turned off WiFi and Bluetooth and there is very little difference. Are any of the battery apps worth installing, or how can I make sure apps are not starting in the background and consuming my power. Help me. PLEASE.

Troubleshooting: There are two possibilities: it could be that there are so many things running in the background that use the battery or it’s entirely a battery issue. The starting point of your troubleshooting should be to rule out the first possibility. You can do that by booting your phone in safe mode:

  1. Turn off your Galaxy S6.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the phone drains its battery at a normal pace (or even slower) in safe mode, then all you need to do is reset your phone. Otherwise, it’s time you sought help from a technician.

Galaxy S6 not charging prompt shows up followed with power sharing notice

Problem: Very often 1-2 minutes each time will pop up and vibrate saying that the phone is not charging. Also opens a dialogue box that says that power sharing requires an app and will not work properly otherwise. I have not toggled anything at all that should do this and I have updated just before this started. Very annoying.

Related Problem: There’s a power sharing notice that pops up and now doesn’t allow me to charge phone. How do I upload a pic?

Troubleshooting: I understand how annoying this issue is but here’s how you can fix it or stop those prompts from showing up again:

  1. Boot your phone in safe mode (follow instructions in the previous problem).
  2. Charge your phone up to 100% while in safe mode.
  3. Download the Power sharing app. (Don’t worry, the app comes from Samsung itself.)
  4. Boot your phone in normal mode.
  5. If possible, update the firmware of your phone.

That’s pretty much it!

Galaxy S6 won’t turn on due to liquid damage

Problem: I dropped it down the toilet took it straight out, wiped it, it went off after few seconds and put it in a bag of rice for 3 days will not come on.

Suggestion: Apparently, the water found it’s way into the phone that probably affected some of the components. Liquid damage isn’t covered by warranty but if you open the phone by yourself, you might damage it all the more. So, you really need a technician’s help to figure out what’s wrong with it, or if it can still be fixed.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Verizon Galaxy S8 Plus that’s charging very slow / fast charging not working [Troubleshooting Guide]

Your Samsung Galaxy S8 Plus has a fast charging feature provided it meets all the requirements. Many of our readers have been complaining about their devices that are, according to them, charging so slow and that the fast charging feature no longer works. While we have received from similar concerns from owners of unlocked version, it seems like many Verizon subscribers are experiencing this kind of problem. So, this troubleshooting guide is specifically drafted to Verizon Galaxy S8+ owners but it doesn’t mean it won’t work to other variants.

The adaptive fast charging feature of your S8+ works automatically and as I said earlier, requirements must be met for it to work:

  • You should use the original AC adapter and cable
  • The screen should be turned off
  • The phone should not heat up while charging
  • There shouldn’t be any sign of liquid damage

There could be other things that might interrupt your phone’s charging process so if you’re one of the owners of this phone and are currently bugged by the same problem, continue reading below as this post may help you.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Troubleshooting Verizon Galaxy S8+ that’s charging so slow

Problem: Hello my Samsung Galaxy S8 Plus  has fast charging problem it is been over month now and whenever I charge my phone it charges too slow and I try whatever I can do in setting for batt but nothing works and i’m so upset with this. Please let me know what I can do to fix this.

Troubleshooting: First off, I just want you to know that your phone has two charging modes: regular charging and fast charging. Just because you’re seeing the notification that your phone is fast-charging doesn’t mean it actually does but looking at the brighter side of things, the phone is still charging and with that, I think there’s always something we can do about the problem. Now, here’s fact, if your Galaxy S8+ takes around 2 to 3 hours to fully-charge its battery, it’s on regular charging and there’s no problem with that. But if it fully-charges its battery for 4 hours or more, then there’s a problem.

Verizon Galaxy S8+ takes up to 3 hours to fully-charge its battery

Again, this is what we call “regular” charging wherein the AC adapter uses the 5 Volts and 2 Amps of current to replenish the battery. Without the adaptive fast charging capability, this is all you can get from mobile chargers. If this is what you call “slow charging” then you’re lucky since you actually don’t have a problem. To enable fast charging, try to follow these steps first.

Enable Fast Charging Option in Galaxy S8+

  1. Navigate to Apps > Settings.
  2. Touch Search, then search for and select Battery.
  3. Touch More Options.
  4. Touch Advanced settings.
  5. To turn on Fast cable charging, touch the slider.

How to make your Galaxy S8+ use the Adaptive Fast Charging

After making sure fast charging is enabled in your phone, try to do these things to see if you can make your phone charge fast…

Step 1: Turn off the phone and let it charge

This is the best way to know if your phone is still capable of fast charging. If the feature is working while your phone is powered down, then try the next step.

Step 2: Turn on your phone without unplugging it

We already know your phone charges fast so power it up while it’s still plugged in. At the same time, be mindful to know if it heats up or not because once it heats up, fast charging is disabled automatically to prevent further damage to your phone.

Step 3: Turn the screen off and allow the phone to charge

The screen must be turned off so that you can enjoy the fast charging capability of your phone. I understand you may have to use your phone from time to time while charging but if you’re not using it, allow it to replenish its battery while the screen is off.

Step 4: Use different charger

You only have to do this if your phone is still not charging fast even if you already made sure all requirements are met. It’s possible that the charger is already damaged or defective out of the box. Better yet, bring your phone back to the store and let the tech check it for you.

Verizon Galaxy S8+ takes more than 3 hours to charge its battery

If it takes more than 3 hours to charge your phone, then you got yourself a real problem as that’s clearly a case of “slow charging.” However, this kind of problem might be rooted to some minor issues. For instance, there could be a lot of apps running in the background that uses more battery, the phone may be suffering from a system glitch that results to fast draining of the battery, etc. The point is we need to troubleshoot your phone so that we would know for sure what the real problem is and with all that being said, here’s what I suggest you do:

Step 1: Try charging your phone while in safe mode

One of the possibilities is that there are apps that cause this problem so we have to rule it out first and foremost. Start your phone in Safe mode to temporarily disable all third-party apps and then charge your phone while it is in that state:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone charges fast while in this mode, then it’s clear one or some of the third-party apps is causing the problem. Try rebooting your phone in normal mode without disconnecting the charger. If it charges fine this time, then problem solved, otherwise, you need to find the app that causes the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Power down your phone and charge it

Assuming your phone still not charging fast while in safe mode, the next thing we have to know is whether or not it charges when everything in it is powered off and the system isn’t running. So turn your phone off and then connect the charger. You may have to allow the phone to reach 90% to be able to assess if it’s charging fast or not based on how much time it took to reach such percentage.

If it’s still charging so slow, then you may need to reset your phone to rule out the possibility of a firmware issue.

Step 3: Backup your files and data and reset your phone

If there’s a problem with the firmware or the system, slow charging is just one of the things you may encounter. At this point, you will need to reset your device to rule out such possibility and if after the reset the phone is still not charging the way it used to, then that’s the time you have to bring it back to the store and have it checked. But before that, make sure you make a backup of your important files and data. After the backup, disable the Factory Reset Protection so that you won’t be locked out of your device after the reset.

How to disable Factory Reset Protection on Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to do the Master Reset on Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you.

You may also like to read:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy Note 8 charges slowly but drains battery pretty quickly [Troubleshooting Guide]

There are times when a phone starts to drain its battery quickly. In fact, some owners of the Samsung Galaxy Note 8 have contacted us regarding this problem. We really don’t know for sure why it’s happening but we’ve already encountered similar issues in the past so it’s not really the first time we’re dealing with this kind of issue.

Based on our experience, the most common cause is when there are a lot of apps that run in the background especially graphics and CPU intensive game apps. As you know, apps aren’t closed when you hit the home button, they still run in the background and use resources. Well, this is just one of the possibilities.

But you know what, more often than not, the quick battery drain issue is always accompanied with a slow charging problem. When connected to its charger, your Note 8 doesn’t use the fast-charging feature and the time it takes to charge the battery at a normal pace is almost doubled. So when if the phone is powered on while charging, you can see the battery icon with a bolt in the center but the percentage doesn’t go up. Others may even mistake it for a “not charging” issue.

I will tackle this problem in this article so if you’re one of the owners of the Note 8 that’s bugged by a similar issue, continue reading as this post may be able to help you. But before we proceed, if you are looking for a solution to a different problem, visit our Note 8 troubleshooting page as we have already addressed some of the most common issues with this device. Browse through the page to find problems that are similar with yours and use our solutions. If you still need our help after that, fill up our questionnaire and hit submit.

Troubleshooting Note 8 that charges slowly but drains battery quickly

The purpose of this troubleshooting guide is for us to determine why your Note 8 is draining its battery quicker than the charger can push electricity into its battery. I believe that the latter is simply the result of the former but then again, we have to do everything we can just to make your phone work flawlessly again. With all that being said, here’s what you should do about this issue:

Reboot  your phone in safe mode

This is based on our suspicion that apps running in the background are a cause of the problem. By starting your phone in safe mode, you’re basically running it in its bare bones with only the core services and apps are accessible. In this environment try to observe your phone if it still drains its battery quicker than it should be.

If it drains the battery normally or even slower than normal, then it’s confirmed that there are apps that suck up more juice than others. You have to find that app and never to forget to properly close it after use. In this case, there’s no issue with your phone, proper apps management is what you need.

However, if the battery still drains quicker even in safe mode, then you have to continue troubleshooting your phone to know more about the problem.

Before you proceed, here’s how you run your Note 8 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Wipe cache partition

Corrupt system caches may also cause quick battery drain and it’s one of the possibilities that we really have to rule out before we continue troubleshooting. Run your phone in recovery mode and then wipe cache partition so that all system caches will be deleted and replaced. After which, observe your phone if it still drains its battery faster than usual because if so, then you really have to reset your phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Backup files and reset Note 8

If the cause of the problem is neither your apps nor the caches, then it’s time to bring the phone back to its factory default settings. We can do this by resetting all settings but at this point, I think it would be more practical to just resort to master reset which more thorough and effective. So, make sure you make a backup of your important files and data and then reset your phone from the recovery mode…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

After the reset, don’t install or restore anything yet. Instead, observe your phone closely to know if it still drains its battery quickly and if so, the next step should be done.

Check phone for liquid damage

You only have to do this if the reset failed to make your phone charge normally. All you need to do is check the USB port for some traces of moist or liquid. Then try to check the device’s Liquid Damage Indicator to see if it’s tripped or not. If it’s tripped, the small sticker should emit red, pink or purple color. It shows white if it’s not tripped.

To check the LDI, remove the SIM card tray and look into the slot and then find the small sticker that would tell you if the phone suffers from liquid damage.

Should your phone show signs for liquid or even physical damage, you should bring it to the tech to have it checked out. However, after doing all these things and your phone still drains its battery quickly, then you should let the tech handle the problem for you because as far as basic troubleshooting is concerned, you’ve done everything you could to fix the problem to no avail.

I hope that this troubleshooting guide can help you fix issues with your phone.

Posts you may also like to read:

How to bypass Factory Reset Protection on Galaxy S6, other boot up issues

S6 hammered

No user expects an expensive smartphone as #Samsung #GalaxyS6 will fail to power on, but the truth is, it does happen…a lot. In this article, we show some of the instances when a powerful gadget like an S6 fails to live to our expectations. To be fair, some of these issues may not be totally Samsung’s fault. It still sucks though to know how an S6 can easily fail.

Below are the specific topics mentioned in this post today:

  1. Galaxy S6 fast charging not working
  2. How to bypass Factory Reset Protection on Galaxy S6
  3. Broken Galaxy S6 USB cable causing slow charging
  4. Galaxy S6 “RECOVERY IS NOT SEANDROID ENFORCING” error
  5. Missing Settings option on Galaxy s6
  6. Galaxy S6 screen and power failure

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy S6 fast charging not working

Randomly, the other day my fast charger stopped charging the device at its normal fast pace and has reverted back to an extremely slow normal charge rate (3 hours is stated to gain 49% charge where the fast charger would take care of that in 45 minutes or so).  I don’t have any new apps or anything that I can point to that would cause this. I’ve read other forums, the most common response I saw was to ensure the USB cable is seated all the way into the brick that plugs into the wall outlet. I can assure you that is not my problem. the cable cannot possibly be pushed any further into the brick…

Another odd issue I saw on these forums that also occurred to me shortly after the fast charge stopped working was the Samsung Gear VR apps essentially overtaking the phone and making my screen entirely black except a little gray X on the bottom corner. The screen finally opened up and asked me to complete an installation of those apps and I canceled out of that. I haven’t had that black screen come back up again but I still can’t get a fast charge.

I tried opening in safe mode, nothing. I tried wiping the cache partition, nothing.  I tried closing all apps and using airplane mode as suggested here, still no fast charge.  This is more a nuisance than an outright functionality issue, but it is very difficult for me to go back to this ridiculously slow charging after getting used to the awesome fast charging…help please! 

My next step is to do a factory reset but I’d rather not have to move everything off the device if I don’t have to.  Thanks! — Kelsey

Solution: Hi Kelsey. We posted a similar article last week about this issue so please follow our suggested potential solutions. As noted in that article, there are a few things you need to check in order to narrow down the causes. We particularly suggested to do a factory reset as we’ve come across many similar situations wherein the said procedure worked effectively. It’s also a required step before you proceed to look for possible hardware causes like faulty charger, faulty USB cable, malfunctioning charging port, or a general hardware failure on the phone itself.

To add, you can try doing the potential remedies we provide below. Some of them may work depending on the real reason for the problem. They are more of first aids rather than cure so if the problem happens from time to time, you can safely assume that you have a hardware issue at hand.

Close all apps and clear the RAM. Although Android OS is designed to handle RAM management smoothly these days, making sure that you close all apps while charging and ensuring that the phone’s RAM usage is lowered may work in your case. Simply press and hold the Home button, tap on the memory tab (the pie chart icon), then hit Clear Memory to clear the RAM.

Do a System Dump. This procedure may be of help if the issue is code-related. Here are the things to do:

  • Open your phone dialer
  • Type *#9900#
  • Scroll down to the bottom and tap on “Low battery dump”
  • Restart the phone.

Recalibrate battery. Sometimes, recalibrating the battery may work as well. To do that, simply charge your phone to 100%, then use it until it’s fully empty. Repeat this cycle twice and observe.

Turn off the phone/screen. Samsung’s Adaptive Fast Charging technology requires that either the phone or the screen is off in order to work. “Fast charging” phase usually happens between 1%-80%. If you’re merely topping off above 80%, your phone may no longer indicate that fast charging is active.

If not one of these remedies help after you have performed a factory reset, try to isolate further by using another fast charger and USB cable. Otherwise, simply ask for a phone replacement if it’s still within the warranty period.

Problem #2: How to bypass Factory Reset Protection on Galaxy S6

Hi. I recently rooted my phone and installed a custom ROM (sick as hell). Everything was working fine until I turned the phone off and tried to turn it back on. I’m getting 2 red messages at the top of the screen. one says “kernel is not seandroid enforcing custom binary blocked by FRP lock.” That’s the message i get after trying to turn the phone on via the Power button.

The second message says “Recovery is not seandroid enforcing custom binary blocked by FRP lock.” i get that message after trying to put the phone in recovery mode via volume up, home, and the power button. I’m able to get the phone into download mode but i can’t flash anything with odin. They all fail because of the FRP lock. — Torrey

Solution: Hi Torrey. Factory Reset Protection (FRP) is a recent security feature added to Samsung devices running the Android 5.0 and above. It’s designed to keep data safe by preventing unauthorized factory reset via recovery mode, meaning that if you lost your phone by theft or by accident, no one can supposedly access your data or perform a factory reset on it.

However, we do encounter some few cases before wherein legitimate users were unable to log back in to their phones due to FRP, which is interesting given that users are supposedly responsible for their own Google accounts and all. Anyway, a Samsung user named RootJunky discovered a way to work around this security feature (which we don’t necessarily endorse) and he posted a video on how to do it. Try to see if this workaround is not yet patched by Samsung at this time.

Problem #3: Broken Galaxy S6 USB cable causing slow charging

Got the phone 2 weeks ago. Phone was working perfectly fine and as I installed Samsung Pay and left my phone to charge, it got hot so I turned it off. After turning it on it got many problems:

1) charging said slow charge and to use original cable to fast charge and I was using original.

2) my home button stop working and I was using screen off app to turn off my phone because on my S4 power button  fail so to last long on S6 I used the screen off app. So as home button stop working i had to tell my friend to call me so I can unlock the phone.

So then I had to factory reset the phone and still it says slow charging but home button works. So I used different charger and it said fast charge so it’s the cable. How do I replace the cable and could there me more problem in future? — Kavit

Solution: Hi Kavit. To replace the cable, make sure that you buy it from a Samsung store. If you don’t have access to a nearby Samsung shop, try to visit their official website so you can order one online.

The inside wires of a USB cable are relatively sensitive so if you want to make sure that the second one you’ll have will last longer, try not to bend or pull it too much. Make sure to gently pull the USB connector when you’re done using it to avoid ripping off some wires.

Problem #4: Galaxy S6 “RECOVERY IS NOT SEANDROID ENFORCING” error

I really hope you can help me. I’d be willing to pay you.

I’m from Melbourne, Australia and I recently got a Samsung S6 Edge. I did the wrong thing and attempted to jail break the mobile. Nonetheless it’s on the logo screen, with pretty tiny red writing stating “The end user, Holly Doufexis is a Moron.” – No, it says “RECOVERY IS NOT SEANDROID ENFORCING”.

I’ve attempted all trouble-shooting techniques and it’s out of my depth – can you help me please?

Kindest regards. — Holly

Solution: Hi Holly. We offer our advice for free so there’s no need to pay us for anything. Now, your issue may be similar to Torrey’s above. Try to look at the video and see if you can bypass FRP by following the instructions.

Problem #5: Missing Settings option on Galaxy s6

It started with the last update on my Samsung S6 two months ago approx.. I tried to go to Settings by swiping down my screen and I press settings and it just goes back to the home screen.  I don’t have the Settings option any more on my screen.  I try to do a manufacturing reset and I get to the dead little robot and when the menu comes up the volume button does not allow me to move to the options to reset my phone.  The screen appears to be frozen.

This is the main issue I do not have the options to go into settings.  When i try to get into setting it come up with a dark screen stating “Unfortunately, com.android.settings has stopped.”  I don’t seem to have the setting options at all.  Please help I am ready to throw this phone in the garbage.  — Suzanne

Solution: Hi Suzanne. Did you try to modify the operating system in any way before the problem occurred? It’s highly unlikely that an unrooted or unmodified S6 will be unable to do a factory reset via recovery mode. Try to reflash the stock firmware to your phone to get it back to its working order. If you were not the one who modified the phone, try to look for someone to do it for you.

Problem #6: Galaxy S6 screen failure

I dropped it and the digitizer cracked. Fortunately, I sell and repair phones myself and have a lot of these just sitting around. I just began to do a simple board swap with the phone. I took the old board out of the new LCD/digitizer and took my board out of the cracked digitizer.

Please keep in mind that the phone LCD would still light up and display my lock screen photo, so the phone power was working.

I had everything swapped over to the new LCD/digitizer housing and proceeded to turn the phone on and check that everything was hooked up correctly. The phone did not power on or even vibrate. I checked the board to see if there was anything that could have physically gone wrong with it. It was completely identical to the board that I had just taken out. No burn spots or anything broken or missing on it.  Also, the phone has no signs of water damage.

I tried putting it back in its original cracked housing and it had the same problem, wouldn’t power on. The other board worked still in both phones, so that rules out any issues with the power button or the housing. I’ve done a ton of board swaps, probably close to 500 and have never even heard of an issue like this. Do you have any insight as to what can be the problem here?

Also, I let the phone sit for a day, then tried to charge it the next day and actually got a response. When plugged into the charger, it vibrates once then the battery icon pops up for only a second then disappears and the LCD backlight just stays on.

This is my personal phone this time and everything I have is on the board that won’t power on, so I really really need to do this without resetting the board. — Chad

Solution: Hi Chad. Our blog does not provide hardware troubleshooting and diagnostics. Please look for other online resources or have someone check the phone to identify the hardware error.

 

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your Huawei Mate 10 Pro is not charging or does not completely charge [Troubleshooting Guide]

There are many reasons as to why your phone may not charge. It could be due to an issue with the charging equipment or a software issue on the phone. Oftentimes, software problems are found to be the underlying cause but there are also other instances when a faulty battery or other hardware components are to blame. The use of incompatible, third-party charging equipment and paraphernalia is also another factor to consider. It’s possible that your alternative charger doesn’t actually work with your Huawei Mate 10 Pro, thus it won’t get fully charged or won’t charge at all using it. To give you some inputs, I have mapped out a few helpful workarounds you can try on whenever you will encounter the same charging issues on your Huawei smartphone, particularly Mate 10 Pro. Feel free to refer to this walkthrough if necessary.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First workaround: Soft reset/restart (if possible).

If it just occurred on your device to encounter errors while charging or stop charging, then it’s probably just due to a random software glitch that can be remedied by a device restart or soft reset. If you haven’t yet restarted your device, then do so with these steps:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select Power Off option then tap OK.
  3. After 30 seconds, press and hold the Power button until the device restarts.

A soft reset effectively clear minor software errors that caused various types of random issues including charging failures in mobile devices. No data will be deleted in the process, so creating backups won’t be necessary.

Second workaround: Force restart while charging.

Connect your phone to your charger then plug it into the power source. While it’s plugged in, force your device to restart. Doing so will help clear any corrupted background apps that might have prevented the phone’s charging system from carrying out its normal operations.

To force restart your Huawei Mate 10 Pro, follow these steps:

Press and hold the Power button and Volume Up button for a few seconds or until the phone power cycles.

This won’t affect any data you saved on the internal memory of your device, so there’s no need to worry of data loss. Try and see if that makes a difference.

Third workaround: Boot into safe mode then try charging.

If your phone still has power, try booting it in safe mode to determine if the problem is inflicted by a third-party app or not. Only built-in apps and services are allowed to run in safe mode, thus making it easier for you to isolate the problem. Follow these steps to boot your Huawei Mate 10 Pro into safe mode:

  1. Press the Power button to turn off your device.
  2. After a few seconds, press and hold the Power button to turn it back on.
  3. When you see the Huawei animation screen, press and hold the Volume Down button.

Once the device is finished booting up, a Safe Mode label will then show up on the bottom left corner of the screen. Try to charge your phone while in safe mode and see if it works. If it charges, then the problem is attributed to a third-party app on your device. In that case, try to think of which app you’ve downloaded recently caused your phone to stop charging. You may have to uninstall your recent apps individually.

If your phone is still not charging properly or won’t charge at all while in safe mode, then it needs service.

Other suggestions and charging tips

  • Check and ensure that the charger and power source are working. To determine if your charger is working or not, try to use other compatible charger available. If your phone is charging properly using other chargers, then obviously your original charger is at fault and therefore has to be replaced. Otherwise, something is wrong with your phone, if not the power source. To check if the power source is working or not, try to plug your charger into a different power source, wall outlet, car charger, power banks, or computer’s USB port. If your device is able to charge from other power sources, then the previous port you used is to blame.
  • Remove any phone cases or covers. Some covers or cases may tend to block the port and may be barring contact between the charging port and the charging cable. To rule this out, remove any accessories from your device including covers and protectors and then try charging it again and see if that fixes the problem.
  • Use only the original charging equipment. While other chargers may charge your phone, the power output may not be the same with that of the original charger. That said, it would take time for your device to get fully charge or worst, may not charge at all. For this reason, it’s recommended to use only the OEM or original charger that comes with your device. Also make sure that the charging cable is properly inserted into the charging port and that the contact is secured.

If none of that helps and your Huawei Mate 10 Pro still doesn’t charge properly or not charging at all, then it may require service. Your device or certain components like the charging port or battery might have acquired some sort of physical or liquid damage and therefore need to be repair. If your device is still under warranty, then you can avail for service or unit replacement warranty instead.

Or you can contact your device carrier for further recommendations and other options, especially if your Huawei Mate 10 Pro stops charging properly after installing a new software update. In that case, an update bug is most likely the culprit and that usually require a fix patch. Otherwise, visit the nearest Huawei service center in your place and let an authorized technician examine your device instead. Take the charger with you so that it can also be examined by the technician for any indications of damage. If your device is still under warranty, then you can likewise avail for replacement.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix your Samsung Galaxy Note 5 that is charging slow and doesn’t charge at all [Troubleshooting Guide]

Charging issues seem to be very common with the #Samsung Galaxy Note 5 (#Note5). We already received hundreds, if not thousands, of problems from the owners of this device and many of them are problems that suggest the phone has difficulty charging its battery.

galaxy-note-5-wireless-charging

There are a couple of problems I addressed in this post and the first one is a slow charging issue. It happens every now and then that the device takes too long to fully charge its battery and it could be due to some factors and we need to rule out each possibility that we can think of. The second one is a not charging issue, which may also happen to any Note 5 user. Between these two, the latter is more serious.

We will be walking you through in troubleshooting any of these problems should one happen to you in the future. If you have other issues, however, don’t hesitate to visit the troubleshooting page we set up for the Note 5. It contains all links to troubleshooting posts we’ve published on our site. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance, then feel free to contact us by filling up our Android issues questionnaire.

Galaxy Note 5 is charging very slowly

Problem: I have a Galaxy Note 5 that has been given to me by a friend. It’s been with me for 4 months already and so far, there’s only one thing that’s bothering me right now–the phone doesn’t charge as fast as it was before. It would only take a couple of hours to fully charge before but now, even if I left it plugged in for 5 hours, the battery didn’t go through beyond 84%. I don’t know if it’s just a problem with the operating system or if it’s an issue with the hardware already. Can you help me?

Troubleshooting:

There are a lot of possibilities we have to consider to determine what the problem with your phone really is or what caused it. In this case wherein the device is charging slowly, we have to look at every possibility. That being said, here are some steps you need to do to troubleshoot your device with a charging problem:

Step 1: Run your Note 5 in Safe Mode and try to charge it

The purpose is to know if the device charges fine while all third-party apps are temporarily disabled because if so, then it’s easier to fix this problem. So, follow these steps to reboot your device in safe mode first:

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.

Now that your phone is in safe mode, plug the charger into the power source and then connect your phone and closely observe if the charging pace becomes normal or still slow because if it’s the latter, then we need to check the power adapter as it might have an issue.

However, if the phone charges normally in safe mode, it’s possible that there were just a lot of apps running in the background and using too much resources and power. Try closing apps running in the background next time.

Step 2: Check if the charger is still working properly

It’s very easy to do; you just have to use another charger to find out if the device charges properly with it because if so, then you really need to buy a new charger. Or, you can try connecting your other devices to your charger just to see if they too charges slow or if they charge fine.

You may also check the charger’s port for debris, lint and/or corrosion. A blast of compressed air may help but if everything looks fine, then proceed to the next step.

Step 3: Make sure the USB cable is fine

The cable is the one that bridges the power adapter and the phone so if it has a break somewhere, the phone won’t be able to charge properly. It’s also easy to check the cable; just run your fingers from one end to another to feel if there are lumps or breaks. Also check on both ends for debris, lint and corrosion.

One way to verify if the cable is fine is to connect your phone to a computer; if it doesn’t get detected and recognized, then it’s broken, otherwise, the cable is fine.

Step 4: Delete the system cache

There have been similar issues that we’ve encountered before that were caused by corrupt caches and data. Well, it’s a possibility and we need to rule it out so we can continue with our troubleshooting. You have to reboot your device into the Recovery Mode and wipe the cache partition from there:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After the phone has rebooted, try to plug it in and observe closely if the charging is still slow and if it is, then you have to reset the device before you decide to have it checked by a technician.

Step 5: Reset your Galaxy Note 5

We need to totally rule out the possibility that it’s a firmware issue so after all those steps and the phone is still charging very slowly, then we need to reset your device. But before that, make sure you backup your data and files as they will be deleted. Here’s how you reset your Note 5…

  1. Remove your Google account and disengage the screen locks to make sure you won’t trip the Factory Reset Protection (FRP).
  2. Turn off your Samsung Galaxy Note 5.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset and the phone is still charging slow, send the phone in for checkup and/or repair.

Galaxy Note 5 doesn’t charge at all

Problem: My Note 5 is almost a year old already but I only had a couple of issues with it before that I was able to fix on my own. Starting last week, there were instances wherein the phone wouldn’t charge but the problem got fixed on its own; I don’t even know what caused it. However, since yesterday, my phone won’t charge anymore no matter what I do. I only have 8% battery left so I really need to charge it. Please help me with my problem. Thank you!

Troubleshooting: Hi! First off! You need to make sure that your device’s charger has no problem, you can start by checking the charger if it has damage or if the wire was stretched too much. If it’s also possible to use another charger then try it. By doing so, we can determine if the charger has a problem or not. And you need to charge your device to do some troubleshooting steps later on. Secondly, you have to check the charger port of your device if it has other materials blocking it, like molds, moisture, or dust, etc. and you have to remove it. Here are some steps you can follow:

Step 1: Turn the phone off and charge it for several minutes

Since you are running out of battery, it is important that you have to find a way of saving energy. You can turn off the device and plug in the device’s charger. To make sure that it will charge the battery, while the charger is inserted to the charger port of the device you have to observe carefully if the device’s default charging logo will appear and let it charge for an hour or several hours.

You can also check the charger if it has no damage like the wire is not stretched or any visible damages. You can also try if you have another device in your home that is using the same type of charger, plug in your charger to that device and observe if it will charge. If nothing happens, then it’s time you bought a new charger. However, if your device is charging while it’s turned off, then your device is experiencing a software problem. In this case, the next step might help.

Step 2: Delete the system cache and data

We also can’t set aside the possibility of a software problem especially if your device has recently downloaded an update. More often than not, it’s the corrupt caches and data that will cause serious issues like this. So, you may clear the system cache just to make sure to remove any old files that may have created the conflict within the system. Follow the steps below to do so:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Now, try charging the device again and observe carefully if there is an indication that the device is charging. Look for the signs like the battery icon on right-top side of the screen is moving or the default charging logo will appear while the device is turned off. You can continue to the next step below if nothing is working after following those steps.

Step 3: Perform a factory reset on your device

Now, this method is the last resort to resolve the any software-related issue, but this is an optional method and you can disregard it if you’re in doubt to follow, because it will delete all the your data stored in your device. It will restore your device back to default manufacturer setting and remove all your installed applications. You have to backup your important files first before you continue performing the steps either you have to save it to your SD card or to your external hard drive. Here are the steps how to master reset your Galaxy Note 5:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Always remember that you can always visit your local Samsung service center if all the steps mentioned above did not resolve the problem. Your device might have been experiencing hardware problem and also there are parts that is needed to be replaced, only the certified technicians can help you to fix it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your new Samsung Galaxy Note 9 charges so slow?

Slow charging is a common issue especially if you’re used to having a smartphone that only takes an hour or two to replenish a huge battery. By default your Samsung Galaxy Note 9 should use its fast-charging feature the moment it’s connected to its charger regardless whether you’re using a wired or wireless.

Samsung Galaxy Note 9 can charge its battery from 0 to 100% in approximately 2.5 hours. Compared to other smartphones, that’s already considered fast and considering it has a huge 4000 mAh battery, it’s amazing the device can charge it up that fast and could last another couple of days before requiring another charge.

However, if the charging process takes longer than usual and you’re using the original charger, then we can already consider it as a case of a slow charging. That’s that purpose of this post; to address slow charging issues. However, if you’re new device isn’t charging at all, then read our article that deals with a Note 9 that’s not charging out of the box.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

What to do if your new Samsung Galaxy Note 9 charges so slow?

The following easy procedures will be able to help you determine what the problem is. If it’s fixable on your end, then your Note 9 should be fast charging after this. If not, that’s a valid reason to bring your new premium device back to the store and have a technician take a look at it. It might be replaced if the tech can’t make the device charge normally again. With all that being said, this is what you need to do…

Make sure fast charging feature is enabled

While this feature is enabled by default, it’s possible you have changed some settings in your phone. So, before anything else, check the settings to know if the fast charge feature is enabled or not. Go to SettingsDevice maintenanceBatteryMore optionAdvanced settingsActivate Fast cable charging option.

If it’s already enabled, try to do the forced reboot to refresh your phone’s memory and reload all apps and services. It’s also possible that the problem is due to some glitches which occur from time to time. To do this, press and hold the volume down button and the power key simultaneously for 10 seconds. Your phone will reboot like it usually does but more often than not, it fixes almost all minor problems like this. But if the slow charging issue continues, then move on to the next procedure.

Try charging your phone while it’s powered off

There are some prerequisites before you can enjoy the fast charging feature like the screen should be turned off while charging and it should not heat up because it will automatically disrupt the feature.

When your phone is powered down, all prerequisites are already done so if there are no other issues, your phone should be able to fast charge. It’s very important that you try this procedure as it will determine if there’s a problem with your phone or not.

I suggest you try using the wired charger while doing this because it works perfectly, it most likely that wireless charger would also work without a hitch. If the phone continues to charge very slowly even when it’s powered off, then you have no other choice but to do the next procedure.

Reset your phone and find out if it charges fine after that

The firmware plays a very important role in the charging process. If there’s an issue that affects some services, then you can expect problems like this to occur every now and then. To address or rule out such possibility, you need to reset your phone. It’s also a preparation just in case the problem continues to have charging issues after it. Make sure to backup your important files and data as they will be deleted during the process. After the backup, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

After the reset, try charging your Galaxy Note 9 while it’s powered off. If you think it’s still slow, then it’s time to pay Samsung store a visit and have the new device checked.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.