Archives for

can’t detect sd card

What to do if your SD card is not detected by your Huawei Mate 10 Pro smartphone (easy steps)

The Huawei Mate 10 Pro has expandable memory through microSD card types. Contrary to what initial reviews had claimed that this phone does not have a memory card support, it actually does. The thing is, it only has a single card slot for both the SIM card and the memory card. The first slot is for the SIM card and the second slot (SIM slot 2) is for the memory card (microSD card). The Mate 10 Pro microSD card support is up to 256 GB, good enough space for heavy app users. There many possible reasons as to why a device won’t be able to read or detect an SD card. The SD card might be damaged, corrupted, or not formatted properly. In worst cases, the phone may not be able to detect the SD card due to hardware failure/damage. Mapped below this page are suggested workarounds to deal with SD card detection errors and failures on a Huawei Mate 10 Pro smartphone. Read on to find out what options to try on should you too bump into the same issue while attempting to use an SD card on the same device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Mate 10 Pro that can’t detect SD card

Before you troubleshoot your device software, verify and ensure that your SD card is compatible with or supported by the Huawei Mate 10 Pro device. Proceed if the SD card is compatible but still not detected. Here are your options.

First solution: Reboot your phone (soft reset).

Minor software glitches that might have caused your device to stop reading the SD card can be easily resolved by a soft reset or device restart. Here’s how:

  1. Press the Power button for a few seconds until the menu options appear.
  2. Select Power Off option then tap OK.
  3. After 30 seconds, press and hold the Power button until the device restarts.

A soft reset does not affect any data stored on the phone’s internal memory, so no need for backups.

Second solution: Unmount then mount the SD card.

Errors like this can also occur when the SD card gets corrupted or if not, damaged. In this case, try to remove and reseat the SD card on your phone. To prevent damaging the card, you have to unmount the SD card before removing it from your device.

To unmount the SD card on your Huawei Mate 10 Pro, go to Settings-> Storage-> SD card-> then select the option to Unmount.

After unmounting the SD card, you can remove it safely from your phone. To remove the SD card, use the SIM eject tool that comes with your phone. Then follow the reset of these steps:

  1. Insert the tool into the tiny slot provided in the SIM card tray.
  2. Put a little pressure to push and pop the tray out.
  3. Remove and examine the SD card for any visible signs of damage or scratches.
  4. If everything looks good, place the SD card back into the SIM slot 2 in the same orientation (gold contacts faced downwards) before you removed it. Also secure the SIM card in its slot.

Turn on your device after securing the card slot and wait until it completely boots up to the Home screen.

If necessary, mount the SD card by going to Settings-> Storage-> SD card-> then choose Mount.

Then try to access the SD card storage and see if your device is now able to read it.

Third solution: Format the SD card.

If none of the prior methods worked and your Huawei Mate 10 Pro still cannot detect your SD card, then you should consider formatting the SD card. This will erase all files and data including corrupted contents from the SD card, and therefore results to data loss. On the positive note, your SD card would become optimized and same as new.

SD card formatting can be done on either the phone or through a computer. To format the SD card on the phone, it has to be recognized or read by the phone first. But since your device cannot detect the SD card, formatting the card on a computer would be your option. To get this done, you will need to secure a computer that supports the same SD card type as the one you’ve got for your phone.

To format an SD card on a Windows PC or Mac computer, you can download and install an SD Formatter or relevant tools for formatting SD, SDHC, and SDXC cards. Or you can format SD card with the built-in tools on your computer’s operating system. To format using an SD card formatting tool, just insert the SD card into the provided card slot on your computer and then open the SD card formatting tool. Wait until your SD card is recognized and then specify the format option you want to use. Follow the rest of the onscreen instructions to finish the SD card formatting on your computer. If necessary, adjust the formatting options by setting a few basic formatting options. Instead of using the defaults, you may try switching the Format Type option to Full (Overwrite), to delete everything including old data from the SD card.

To format your SD card using the built-in formatting function on a Windows PC, follow these steps:

  1. Open the Windows Explorer.
  2. Find the drive letter for your SD card like D:\, E:\, etc.
  3. Right click on the SD card drive.
  4. Then click Format from the menu options. Doing so will launch the Format screen.
  5. Select file system defaults to FAT32 for smaller SD cards while exFAT for larger cards from 64GB and up.
  6. Enter a name or Volume Label for your card if you want.
  7. The click the Start button to begin formatting.
  8. Read and review the warning message then click OK to confirm.

To format your SD card on a Mac OS X computer, follow these steps:

  1. Insert your micro SD card into the SD card adapter that came with the card.
  2. Connect your micro SD card adapter to your computer using an external card reader.
  3. Save all your SD card files to your computer, for backup purposes.
  4. Open Disk Utility by clicking on the magnifying glass in the upper-right corner of the screen then type disk utility in the search box.
  5. Find your micro SD card in the left side of the screen. It’s usually labeled with No Name or Untitled.
  6. Click the Erase tab on the center of the screen.
  7. Click the dropdown then select Format from the menu options.
  8. Select MS-DOS (FAT) if you’re using smaller SD card like 32GB. Otherwise, select ExFAT if it is 64GB and above.
  9. Read the warning message then click Erase to confirm.

Your computer will then delete all contents from your SD card and format it as new.

Other options

Wipe cache partition on your device. Wiping the cache partition is recommended if your phone suddenly failed to read the SD card after installing a new firmware update. Doing so will clear all temporary data including those that get corrupted after implementing a new firmware version on your device. This process won’t affect any data stored on the internal memory, therefore won’t result to data loss.

Master reset/factory data reset. If wiping the cache partition still failed to fix the problem, then you may have to consider opting for a full system reset. This will wipe everything from your phone’s internal memory including any bugs and malware that might have caused you this trouble. Should you wish to proceed, be sure to back up all your critical data for safekeeping. You can carry out a master reset through your device settings or via recovery mode.

If your Huawei Mate 10 Pro still cannot read your SD card, then try inserting the SD card on your other compatible devices. If your other device detects or reads the SD card, then your Huawei Mate 10 Pro is not compatible with or does not support the type of SD card you have. In that case, try contacting Huawei Support for more information and recommendations on which SD card type to use on your device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix SD card not detected error, Nokia 8 cannot read SD card (easy steps)

When your smartphone failed to recognize an SD card, it is either glitching or showing symptoms of bad SD card and/or damaged SD card tray. The latter however is rarely the case for new devices unless you’ve dropped it or got it wet by accident. Among the most prevalent SD card errors that are usually attributed to a software glitch is the one depicted by SD card not detected prompt. This error has been seen on various types of Android devices, old and new. Tackled in this post is the same error transpiring on the Nokia 8 smartphone. Should you need some more inputs on how to deal with this error on the same device, then I’ve got a rundown of generic solutions for you to try on. Feel free to refer to these subsequent walkthroughs whenever you need more help.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Soft reset/device restart.

Performing a soft reset or restarting your phone is likely what’s needed if what you’re getting is random error inflicted by minor software glitches. This clears the internal memory and refreshes the phone for smoother run. If you haven’t restarted your phone yet, then you must do so with these steps:

  1. Press and hold the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK.
  3. After a few seconds, press and hold down the Power button again to turn the phone back on.

This won’t affect your data and personal information stored on the internal memory, so expect all your files to remain intact.

Second solution: Unmount then reinstall SD card.

To make sure the problem isn’t due to a loose or dislodged SD card, try to remove and reseat the SD card on your Nokia 8. Before you remove the SD card from your phone, make sure you unmount it first. Unmounting the SD card will prevent damage and data loss. Here’s how to unmount SD card on your Nokia 8 smartphone:

  1. Navigate to Settings-> Device menu.
  2. Tap Storage.
  3. To unmount the SD card, tap Eject.

After unmounting the SD card, turn your phone off and then continue with these steps to remove and reinstall SD card on your Nokia 8:

  1. Insert the tray opener/SIM eject tool into the tiny hole next to the SIM and memory card tray.
  2. When the tray pops out, gently pull it out.
  3. Remove the SD card from the tray and then examine the card for any visible signs of damage like scratches and dents.
  4. If everything looks good, place the SD card back into the tray with the contact area facing down. Be sure to place the SD card in the memory card slot (slot 2).
  5. If everything is properly seated, slide the memory card tray back into place then gently push it to lock and secure.

Restart your phone afterwards and see if the error is gone. If it’s recurring, then try the next possible solutions.

Third solution: Boot into safe mode.

Apps and files you’ve downloaded can also trigger pertinent errors to occur when they go rogue. To determine if the SD card error is attributed to errant apps, try booting your Nokia 8 into safe mode. Only stock apps or pre-installed services are allowed to run in safe mode, thus making it easier for you to confirm if the problem is attributed to third-party apps. Should you wish to give it a try, then follow these steps to enable Safe Mode on your Nokia 8:

  1. Press the Power button until the menu options appear on the screen.
  2. Tap and hold on the Power off option for a few seconds.
  3. If prompted, tap to confirm option to boot into safe mode.
  4. Wait until your phone finished restarting. By then, you should see the Safe Mode badge at the bottom left corner of the screen.

Try to access the SD card while your phone is running on safe mode and see if it works. If you’re still getting the same error or your device still failed to read the SD card, then you may need to remove recently installed apps from your device individually until the error is fixed. Otherwise, consider other options.

Fourth solution:  Reformat your SD card.

Formatting means wiping everything from the memory card. In other words, all files you saved in the card will be erased. This can help fix SD card problems that are inflicted by corrupted files or data segments from within the SD card that might have prevented your phone from reading it. If possible, you can move the files from your SD card to your computer before you reformat the card. Once everything is set, follow these steps to format SD card on your Nokia 8:

  1. Tap to open the Apps screen.
  2. Select Settings.
  3. Tap Storage.
  4. Scroll down and tap the option to Format SD card.
  5. Read the message/warning prompt and then tap Format SD card again to confirm.

Note: Menu options may vary slightly depending on the Android version your phone is running on.

Follow the rest of the onscreen instructions to complete SD card formatting. When it’s done formatting the SD card, restart your device then mount the SD card again.

Fifth solution: Reset your phone (Factory reset).

Performing a factory data reset or master reset should only be considered the last option if all else failed to fix the problem and your Nokia 8 still cannot read the SD card. This will erase everything from your phone system including apps and services you’ve installed. Any bug or malware that might have caused conflict with the phone’s SD card functions are likewise obliterated in the process. The only downside is the fact that you will lose critical data in the process. If you think it’s worth a try, then follow these steps to reset and restore your Nokia 8 to its factory defaults and then set it up as new:

  1. Back up all your important data.
  2. When the backup is finished, tap Settings.
  3. Tap Backup & Reset.
  4. Select Factory data reset.
  5. Tap Reset Device.
  6. Tap Erase Everything.

Wait until the reset is complete and your device to reboot automatically. After it restarts, continue to set up your device as new. Then try and see if it is now able to read the SD card in it.

Other options

Use other SD cards. If you have any other compatible SD cards, try to insert them on your Nokia 8 and see if it will recognize any of them. If possible, use high-speed microSD card (Class 6 or ideally Class 10 / UHS-1(U3) SD cards) for better performance. If your phone can detect other SD cards, then the problem is on the SD card you’re using. Either it’s corrupted or worst, damaged.

Service. If your phone cannot read any SD card, then it may need service. You may consider taking your phone to a service center and have it diagnosed by a technician, especially if you previously dropped it or got it wet. It might have acquired some sort of physical or liquid damage on to the SD card slot or relevant components.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.\

Posts you may also like to check out:

What to do if your SD card is not detected by your Samsung Galaxy J2 Pro 2019 (easy steps)

Samsung’s new Galaxy J2 Pro 2018 smartphone originally comes with a 16GB ROM or internal memory. Apparently, this won’t be enough to allocate everything especially if you’re fond of downloading new apps and multimedia contents. Good thing this phone also supports an expandable memory of up to 256 gigabytes. And to make use of this extra space, an SD card is needed. But the problem is, your phone does not detect your SD card. Perhaps the SD card is defective or something in your phone system is preventing it from reading the SD card. This therefore denotes the need for you to find out the culprit so as to augment your phone’s storage capacity.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy J2 Pro 2018 that can’t detect your SD card

Before you start troubleshooting software problems that might have caused your SD card to become corrupted or not readable by your phone (or vice versa), verify and ensure that the SD card you are using is compatible or supported by your phone. You may visit the Samsung Support website to view what type of SD cards work with the Samsung Galaxy J2 Pro 2018 smartphone. If you’ve confirmed that your SD card is compatible with the J2 Pro 2018 and yet it is still unreadable or not detected, then you may go ahead and begin to troubleshoot your device with these methods.

First solution: Perform a soft reset or reboot your phone.

If this is the first time your phone failed to recognize your SD card, then it’s probably just a random glitch which can easily be rectified by a soft reset or device restart. Having said that, reboot your Galaxy J2 Pro 2018 with these steps:

  1. Press and hold the Power button for a few seconds.
  2. From the menu options, select Power off and then tap OK.
  3. After about 30 seconds, press the Power button again until your device power cycles.

Wait until your phone boots up completely then try if it’s now able to read your SD card. If it still isn’t, then move on to the next possible solution.

Second solution: Unmount the SD card.

Unmounting the card can help fix minor data corruption on your SD card system. There might be some files or data segments on your SD card that’s corrupted. So try to unmount your SD card with these steps, reboot your phone, then mount the SD card again with these steps:

  1. Go to Settings.
  2. Tap Device Maintenance.
  3. Tap on the Storage icon at the bottom right side of the screen.
  4. From the storage screen, tap the Menu icon on the upper right.
  5. Then tap Storage settings.
  6. Tap the Eject icon.

If it shows that the SD card is corrupted, turn your phone off and then remove the SD card. Place the SD card into a computer and see if you still can copy your files from the card. Your card likely needs to be formatted for you to use it again. Doing so will delete all your files stored in the card. After unmounting the SD card, you can remove the card safely from your phone with these steps:

  1. Turn your phone off.
  2. Remove the back cover.
  3. Remove the battery.
  4. Gently pull the SD card out from the SD card slot.
  5. Check the SD card for any sign of damage. If it looks good to you, then place it back into the SD card slot in the same manner as when you removed it.
  6. Place the battery back in.
  7. Put the back cover back on.

And when everything is secured, turn your phone back on.

Third solution: Update your device software.

Updating your phone to the latest Android version available can help make it bug-free. Hence if your Galaxy J2 Pro 2018 failed to read your SD card because of certain bugs, then that should be resolved with an update. To check for new software update wirelessly or over-the-air, follow these steps:

  1. Go to Settings.
  2. Tap About.
  3. Select Software Update or Update.

You will see an update notification if a new software version is available for download. For safekeeping, be sure to back up your files beforehand. Then follow the onscreen instructions to proceed with update downloading and installation.

Fourth solution: Format your SD card.

If your phone still failed to detect your SD card after performing all prior methods, then you may need to erase everything from your SD card. It’s possible that your SD card is totally corrupted and so it’s not working unless it’s reformatted. Formatting the SD card will result to data loss. If you want to give it a shot, then you may proceed with these steps:

  1. Go to Settings.
  2. Tap Storage.
  3. Scroll down to and select SD card.
  4. Select the option to Format SD card.
  5. Tap Format to confirm.

Don’t forget to reboot your phone when the SD card formatting is finished. It’s possible that certain apps or the device itself would glitch if it’s not rebooted.

Other options

  • Insert your SD card to a compatible computer. If none of the above solutions can fix the problem and your Galaxy J2 Pro 2018 still cannot detect your SD card, then try to insert the SD card into a computer with the same SD card support system. If the computer can recognize or detect your SD card, then apparently the issue is on your phone. It could be a more complex system error or worst hardware damage that you need to deal with.
  • Restore factory defaults or master reset. Performing a full system reset is likely what’s needed if the problem is attributed to a system bug, malware, or other intricate software errors on the phone. This will wipe everything out from your phone system and allows it to have a clean fresh start. Just don’t forget to back up all your critical data, personal information and important apps before you proceed.
  • Use another compatible SD card. If you have a spare similar SD card, try to use that and see if your phone can read your other card. Doing so will help you determine if the problem is with the current SD card you are using or not. If the other SD card is detected, then you’ll need to replace your SD card.
  • Service/repair options. If your Galaxy J2 Pro 2018 is unable to read any SD card at all, then it may require service as it’s possible that your device has acquired some sort of physical or liquid damage particularly on the SD card slot. This is when a technician’s aid would be necessary

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

What to do if your Samsung Galaxy Note 8 does not detect SD card (easy steps)

With constant downloading of apps and new contents, the built-in storage of your Samsung Galaxy Note 8 will eventually run out. When this happens, you will no longer be able to store more files on your phone as the internal memory gets fully occupied. As resolution, you can get extra storage through an SD card or external storage media. All you have to do is insert the card into your phone, mount the card if prompted and you should then be all set to add more files to use on your phone. But then again, there are factors that can trigger things to go wrong and suddenly your device failed or unable to read the SD card even when it’s properly seated. And if this happens, you’ve got a problem to fix.

To give you more inputs on how to deal with pertinent issues on your Galaxy Note 8 like when your device does not detect the SD card, I have mapped out a few possible solutions and workarounds for you to try on. This should serve as free reference if ever you needed more help.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your Galaxy Note 8 that can’t detect your SD card

SD card errors in mobile devices as depicted by the error prompts saying SD card not detected, not recognized, or no SD card inserted are usually tied to software glitches, if not hardware damage. Software-related errors concerning SD card detection for example, are usually triggered by corrupted data within the SD card or phone system itself. These are usually random occurrences that can be remedied by some workarounds. On the other hand, hardware-related errors with the SD card are usually due to a bad or damaged card reader in use, damaged SD card slot or tray on the phone, or the SD card itself is physically damaged and/or malfunctioning. There are also other cases wherein your phone cannot read the SD card due to incompatibility issues like when you’re using an SD card that is not supported by your Note 8.

Before you get a new SD card replacement though, try these things first.

First solution: Reboot your phone (soft reset).

Should the SD card error is inflicted by random firmware glitches, then performing a restart or soft reset on the phone can possibly fix it. A soft reset clears minor system errors and temporary files (cache) from the phone’s internal memory and refreshes the system too. For as long as it’s a minor issue, a soft reset will take care of it. So if you haven’t done it yet, then follow these steps to soft reset or reboot your Galaxy Note 8:

  1. Press and hold the Power button for a few seconds until the Power off prompt appears.
  2. Tap the Restart option.
  3. Tap Restart again to confirm.
  4. Give your phone up to 90 seconds to complete the restart process.

Alternatively, you can use the hardware keys to soft reset your device, especially when it gets frozen from the error. Here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone power cycles.

Both these restart methods won’t affect your data so no need for backups.

Second solution: Unmount and mount SD card again.

Many factors can trigger certain apps to go rogue or get corrupted. And when this happens, there is a higher chance that other system functions on your get affected. This then could result to certain errors, including SD card reading failure. As possible solution, try to unmount the SD card on your phone and then mount it again. Follow these steps to get started:

  1. Navigate to Storage.
  2. Scroll down and tap the option to Unmount SD card.
  3. Wait for your phone to say that it is safe to eject the SD card.
  4. Carefully pull the SD card out from the tray.
  5. Inspect the SD card for any visible signs of physical damage that may be preventing your phone from reading it. Among the possible signs of damage are missing gold prongs and dents in the card. In this case, you may need to replace your SD card.
  6. To get rid of any dust particles that may be interfering with your card, you can blow the SD card gently or wipe it off with a soft or microfiber cloth.

If the SD card looks good to you, then reinsert it into the SD card slot on your phone and then see if it works. Otherwise, consider other options.

Third solution: Format SD card on your Note 8.

If you think your SD card is corrupted or malfunctioning, then you can possibly fix it by a reformat. This will wipe all contents you stored on the card so don’t forget to create a copy of your important files beforehand. There are different ways for you to format a microSD card. You can do the SD card formatting through your phone settings, or using a computer.

Here’s how to format SD card on your Note 8:

  1. Tap Settings.
  2. Navigate to Storage or SD & Phone Storage.
  3. Scroll to and tap the option to Erase SD card or Format SD card.
  4. If the Format SD card is disabled or grayed out, you will need to unmount your SD card first by tapping on Unmount SD card option.
  5. If prompted, tap the option to confirm SD card formatting. This will trigger your device to start the formatting process on your SD card and erase all its contents.

After you have successfully formatted your SD card, mount it again and see if your Note 8 is already able to read it this time.

Other options to consider

First option: Update device software to the latest version.

Installing the latest software update on your device can also be the key to fixing the problem especially if some tough bugs are inflicting it. There might be some complex errors transpiring on your Galaxy Note 8 system and eventually caused the phone’s SD card reading system to crash and malfunction. Software bugs are usually addressed by a fix patch contained in the new software update so all you have to do is install the update file so as to implement the fix patch.

  • To check for software update on your Note 8, open the Apps tray, then go to Settings-> Software Update menu. Then tap the option to Download updates manually. Tap OK and then Restart. When the restart message appears, tap OK to confirm.

After the restart, try to see if your phone already detects the SD card.

Second option: Test your SD card on another device.

Try inserting your SD card to your other compatible devices and see if it will be detected. If the SD card is recognized by your other devices, then most likely the issue is within your Note 8. In that case, you will have to perform more advanced workarounds to troubleshoot and fix complex software issues on your device.

If the problem started after installing a new Android version and it persisted after exhausting all possible solutions on your end, then contact Samsung Support instead to report the issue and ask further assistance and recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix a Nokia 5.1 Plus smartphone that cannot detect SD card, SD card not detected error [Troubleshooting Guide]

SD card reading problems in mobile devices are either due to software errors or hardware damage. In most cases though, the phone would fail to read or detect a SIM card because of some software problems inflicted by rogue apps or system malfunction. Bad updates can likewise be the main trigger sometimes. Hardware-related SD card errors in smartphones on the other hand usually surface after the phone was dropped or got wet.

Apparently, there’s nothing more can be done on your end to fix the problem if it’s a damaged hardware is to blame. But not with those that are attributed to software issues. To give you some clues on how to deal with software-related SD card reading error on an Android smartphone, particularly the Nokia 5.1 Plus device, I’ve listed some simple solutions and troubleshooting methods. Read further to find out what to do if your Nokia 5.1 Plus smartphone cannot detect or read the SD card and prompts an SD card not detected error instead.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot or soft reset the phone.

To clear minor software errors that halt the phone’s SD card reading system to fail suddenly, perform a soft reset or reboot your Nokia 5.1 Plus. It’s the simplest yet very effective solution to random app glitches and system malfunctions. And here’s how it’s done:

  1. Press and hold the Power button for a few seconds and then release when the menu appears.
  2. Select Power off option. Your phone will then turn off.
  3. After 30 seconds, press the Power button to turn the phone on again.

A soft reset won’t delete information stored on the phone’s internal memory, therefore no data gets lost.

Second solution: Update the phone software to the latest version available.

Software updates also offer security enhancements and fix patches to clear random bugs that caused various symptoms to occur on the phone. This is the main reason why it’s highly recommended to keep your device system up-to-date. To manually check for and download OTA updates for your Nokia 5.1 Plus, refer to these steps:

  1. Tap Settings.
  2. Select About phone.
  3. Tap System updates.
  4. Tap Check for update.

Your phone must have strong and stable Internet connection, preferably through Wi-Fi because most updates come in huge file size. Thus said, downloading and installing the update file can take time. In line with that, your device must also have at least 50 percent battery life and ample of RAM to allocate the update file.

Third solution: Unmount the SD card then remove it.

Sometimes, SD cards would just go rogue even when they just remain seated in the card slot. The same thing can happen if they’re loose or dislodged. To make sure none of these is halting the phone to detect your SD card, remove and reseat the SD card on your phone. It is highly recommend to unmount or eject the SD card before removing it from the phone. Removing the SD card without mounting it can lead to data corruption or data loss. Here’s how to unmount the SD card on your Nokia 5.1 Plus:

  1. Go to Settings.
  2. Select Device.
  3. Tap Storage.
  4. If prompted, tap Eject to unmount the SD card.

You can now safely remove the card from your phone. Continue with these steps to remove the SD card from your Nokia 5.1 Plus device:

  1. Insert the provided card tray ejector into the tiny hole next to the tray.
  2. Gently push the ejector tool to pop the tray out then pull out the card tray.
  3. Take the SD card off from the microSD card slot and then check it for any visible signs of damage. If the card is good, place it back into the card slot in the same position before you remove it. The gold contacts must be facing downwards to establish contact with the card circuit.
  4. After securing the SD card, push the card tray back into place until it’s locked.

When the SD card tray is locked and secured, turn on the phone then mount the SD card. See if your phone can now detect it.

Fourth solution: Boot the phone in safe mode then mount the SD card again.

Some third-party apps particularly those that have gone erratic can also cause trouble when accessing the SD card. If your phone suddenly prompts an  SD card not detected error after downloading a new app, then that app must be the culprit. To figure this out, you can immediate disable the suspected app or boot your phone in safe mode to diagnose other apps. Here’s how to enable safe mode on your Nokia 5.1 Plus:

  1. With your phone turned on, press and hold down the Power button for a few seconds.
  2. Release the Power button when the menu appears.
  3. Touch on the Power off option until the Restart in safe mode prompt appears.
  4. Tap OK then wait for your phone to boot into safe mode.

You should then see a Safe Mode label on the bottom-leftmost corner of the Home screen. Try to access the SD card while your phone is running in safe mode and see if it works. If it does, then you need to determine which app is the trigger and must remove that app. You may need to uninstall individual apps starting from the most recent download.

Fifth solution: Erase/format the SD card on a computer.

Formatting the SD card can be considered the last option and possible solution to try if the problem persists after performing the previous methods. It’s possible that the SD card gets totally corrupted and no longer works unless it reformatted. All files you saved on the card will be deleted in the process, so create backups beforehand if possible. It’s recommended to format SD card on a computer so that you can set appropriate options. Here’s how it’s done:

  1. Get your computer, phone and SD card ready.
  2. Insert the SD card into the provided card slot on the computer. You may need to insert the SD card into an SD card adapter first in order to insert them into the computer.
  3. In Windows, open the Windows Explorer.
  4. Locate the drive letter that identifies your SD card.
  5. Right-click on the SD card drive then select Format from the menu options. Doing so will prompt the Format screen.
  6. Set the file system to exFAT for larger cards from 64GB and above storage capacity.
  7. Enter a name for your SD card into the Volume Label textbox.
  8. Click the Start button to begin SD card formatting.
  9. If prompted with a warning message, click OK to proceed.

Wait until your card is successfully formatted. All files stored in it will then be erased.

If you’re attempting to format your SD card on a Mac computer, then follow these steps instead:

  1. Insert the card into the SD card slot on your computer or use an SD-to-USB adapter to connect your SD card.
  2. Open the Finder icon in the Dock.
  3. Click on the Go menu.
  4. Scroll down to and select Utilities.
  5. Double-click Disk Utility.
  6. Click on your SD card’s name in the left-side of the Disk Utility page.
  7. Then click the Erase icon.
  8. Select ExFAT (Recommended) format option from the dropdown list. This format works on both Windows and Mac computers and has no storage limit.
  9. If prompted, specify the name for your SD card, if desired and then click Erase twice to confirm.

Mount the SD card again on your Nokia 5.1 Plus smartphone and see if the problem is fixed or not.

Other options

Try to insert other compatible SD card to your Nokia 5.1 Plus and see if it’s able to detect other cards. If possible, format the SD card first on a computer before mounting it to your phone. Some SD cards could not be read by a device unless it’s pre-formatted as exFAT.

If you suspect that the problem is tied to a damaged component like defective SD card slot or tray, then take your device to the nearest Nokia-authorized service center for hardware assessment. This would be necessary if your phone failed to read your SD card after an accidental drop or liquid exposure.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Huawei Honor View 10 (V10) that cannot recognize or detect SD card, SD card not detected error [Troubleshooting Guide]

The Huawei Honor V10 (View 10) smartphone packs a 64/128 GB internal memory. Indeed it’s a high-storage octa-core device that runs on an Android 8.0 Oreo platform. Even so, its huge internal storage capacity can still run out in time or even sooner especially when owned by users who are fond of downloading complex apps and multimedia files. And this is when external storage media or removable storage devices like microSD cards become a necessity.

But there are many instances when a smartphone would fail to read or detect an SD card. This usually happens when using an unsupported SD card type, defective or corrupted SD card, and likewise when the SD card slot is damaged. In most cases though, SD card reading problems are due to software errors on the phone, which therefore denotes that they’re rectifiable. Highlighted below are some suggested workarounds and possible solutions to try on whenever you’ll encounter problems and errors when inserting or using SD card on your Honor V10 smartphone. Read on to find out what to do if your Honor V10 cannot detect or read your SD card.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Huawei Honor V10 that can’t detect SD cards?

Before you troubleshoot software errors that may have prevented the phone from reading the card, verify and ensure that your microSD card is functional or not damaged. If possible, use a new and formatted SD card that’s supported by your Honor V10 smartphone. Proceed to troubleshooting if your SD card is new and formatted but still not read or detected by your phone.

First solution: Soft reset/reboot your phone.

It’s possible that your phone is just experiencing some random glitches and therefore failed to read the external storage media at first. If that is so, then performing a soft reset or restarting the phone will most likely fix the problem. A soft reset is a simple yet very effective solution to various types of software errors in mobile devices. And it works without affecting any saved data on the internal memory of the phone so you won’t lose any critical information. Here’s how a soft reset is done on your Honor V10 smartphone:

  1. Press the Power button for a few seconds and then release when the menu option pops up.
  2. Select Power off option then tap OK to confirm. Your phone will then shut down.
  3. After 30 seconds, press the Power button to turn on your phone again.

After restarting, insert then mount your SD card again and see if it’s already detected by your phone this time.

Second solution: Unmount then remove your SD card.

If a soft reset doesn’t fix the problem, then consider unmounting the SD card to remove it from your phone. Your card might have been dislodged or not properly seated into the SD card slot and therefore it couldn’t be detected. Before removing the card, be sure to unmount or eject it with these steps:

  1. Go to Settings.
  2. Tap Storage.
  3. Then tap the Unmount or Eject icon next to your SD card.

Once ejected, you can safely remove the SD card from your phone. To do so, turn off your phone and then use the ejector tool to pop the SD card tray out. Then gently remove the SD card from the tray. Check and see if there are any signs of damage on the card or SD card slot. If there’s none, then place the SD card back into the slot. Be sure to position the card in the right way, usually with the gold contacts facing downwards. Secure the card in place and then push the tray back into the phone. Once the tray is secured, turn on your phone, mount the card then try to access it.

Third solution: Erase or format your SD card on a computer.

The microSD card you’re using might have been corrupted and needs to be reformatted. Formatting means wiping everything from the card, so any saved data will be erased. If possible, format the microSD card on a computer so that you can specify which format type to use. Here’s how to format an SD card on a Windows computer:

Insert the SD card into your computer’s SD card slot. If necessary, use an SD card reader or adapter.

  1. If you’re using a Windows computer, navigate to Start-> File Explorer-> My Computer-> Devices and drives, and then click on your SD card’s name.
  2. Then click the Manage tab to view more options.
  3. Click Format.
  4. Select exFAT (Recommended) from the dropdown options. This is a recommended format for bigger file storage.
  5. Check the Quick Format box, if necessary.
  6. Then click the Start button to begin SD card formatting.
  7. If prompted with a warning message, click OK to confirm.

To format your microSD card on Mac, refer to these steps:

  1. Insert the card into the SD card slot on your computer or use an SD-to-USB adapter to connect your SD card.
  2. Open the Finder icon in the Dock.
  3. Click on the Go menu.
  4. Scroll down to and select Utilities.
  5. Double-click Disk Utility.
  6. Click on your SD card’s name in the left-side of the Disk Utility page.
  7. Then click the Erase icon.
  8. Select ExFAT (Recommended) format option from the dropdown list. This format works on both Windows and Mac computers and has no storage limit.
  9. If prompted, specify the name for your SD card, if desired and then click Erase twice to confirm.

The computer will then begin erasing and reformatting your SD card. After successfully formatting the SD card, try to insert it back into your phone and see if it’s already detected.

Fourth solution: Reset all settings on your phone.

You may continue to troubleshoot your phone and resort to software resets if the problem continues after reformatting the SD card. There may be some settings on the phone that needs to be reconfigured for it to read external storage devices as intended. In that case, you can try to reset all settings on your Honor V10 with these steps:

  1. Tap to open the Settings app from the Home screen.
  2. Select Advanced settings.
  3. Scroll to and tap Backup & reset.
  4. Select the option to Reset all settings. Doing so will reset all settings without affecting data or saved files on the phone.
  5. Tap Reset all Settings again to confirm.

Reboot your phone when the settings reset is finished. Enable necessary options and features individually and configure your device accordingly.

Fifth solution: Wipe cache partition on the phone.

This can help clear system errors due to corrupted system cache. If your phone suddenly failed to read or detect your SD card after installing an update, then wiping cache partition can potentially fix it. Here’s how to wipe cache partition on your Honor V10:

  1. Press and hold the Power button and Volume Up button simultaneously for at least 10 seconds and then release when the Honor logo pops up.
  2. The EMUI screen containing the recovery menu options will then show up on the shortly.
  3. Press the Volume Down key to highlight or select Wipe data/Factory reset from the given options.
  4. Then press the Power button to confirm selection.
  5. Press the Volume buttons to select wipe data/factory reset again then confirm by pressing the Power button.
  6. Your phone will then instigate the reset and wipe cache partition. Once it’s done, it’ll prompt you to Reboot system now. Press the Power button to confirm restart.

After wiping cache partition, insert then mount your SD card again. If none of that works and your Honor V10 is still unable to detect or read your microSD card, then consider other options.

Other options

Try to use other new, formatted microSD card and see if any of them works. If your Honor V10 is able to read or detect other SD cards, then the problem is with the previous SD card. Thus, you just need to replace it with the one that’s working.

Or you can also take your device to a service center for hardware checkup and/or repair, if needed. Some of your phone components like the SD card slot might have obtained some sort of physical or liquid damage and therefore needs some repair.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an HTC U12/U12 Plus that cannot read SD card, SD card not detected error [Troubleshooting Guide]

Most of the latest Android smartphones support SD card for extra storage. The built-in storage capacity may not be good enough to allocate additional files especially for users who are fond of downloading complex apps. Thus, smartphone manufacturers considered SD card among the key features to embed into their respective devices. And to make use of the extra storage, you will need to secure a compatible SD card and then mount it in your phone. Once mounted, you’re all set to store files in it. Since the Android Marshmallow rollout, users are already able to merge internal and external storage and set SD card as default storage. This therefore allows you to save new apps and files straight to the SD card.

However, there are times when the used to be very simple SD card mounting doesn’t work as intended. Like many other features, SD card functions of your phone can also be troubled by errors and glitches. Among the most prevalent issues concerning SD card is on the device that’s unable to read or detect the card, as depicted by the SD card not detected error. This continues to emerge among the common problems encountered by Android users including those with the HTC U12/U12 Plus smartphone. Mapped out below are generic solutions to deal with issue. Read further to find out what to do when suddenly your new HTC smartphone fails to read the SD card.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

First solution: Reboot or soft reset your phone.

The simplest solution you can try on first is a soft reset or device restart. This effectively clears random issues that are associated with minor software errors on the phone. It also help refresh the memory for better and smoother performance. Here’s how it’s done:

  1. Press and hold the Power button for a few seconds or until the menu options appear.
  2. Then tap Restart.
  3. Alternatively, you can press and hold the Power button for at least 10 seconds and then release the button when the HTC logo appears.

No need to back up files beforehand because this method won’t affect saved data on the phone.

Second solution: Unmount microSD card then reseat it.

The device may be telling you the truth that it cannot read the SD card because it’s loose or dislodged from the tray. To rule this out, reseating the card is recommended. Before you do so, it’s imperative to unmount/eject the SD card first to prevent data corruption or damaging the card itself. Here’s how to unmount an SD card on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Select Device Maintenance.
  3. Tap Storage.
  4. Tap the Menu icon on the upper-right and then select Storage settings from the given options.
  5. Scroll down to Portable Storage then tap the Eject icon next to the name of your SD card.

After unmounting or ejecting the card, you can now remove it safely from your device. Proceed with these steps to remove and reseat the SD card on your HTC U12/U12 Plus:

  1. Power off your phone completely.
  2. Hold the phone face up.
  3. Insert the tip of the eject tool that came with your phone into the tray eject hole. If you don’t have the tool, you can use a small bent paper-clip instead.
  4. Gently push the tip all the way into the hold until the tray ejects.
  5. Then pull the tray out.
  6. Carefully remove the SD card from the slot then examine it closely for any visible signs of damage. If everything looks good, place it back into the card slot. Be sure to place the card with the gold contacts facing down.
  7. Align the cut-off corner of the microSD card to the notch on the card holder.
  8. When both the nano SIM card and microSD card are secured in place, insert the tray back into your phone. Make sure the tray is fully inserted and does not protrude from the slot.

Turn on your phone and then try to access the SD card storage. If necessary, mount the SD card again to prepare it for use.

Third solution: Erase or format microSD card.

Formatting the SD card may be necessary if the problem is due to data corruption. Data segments or the SD card itself might have been corrupted. As a result, the SD card couldn’t be read by the device. To rectify this, follow these steps to format or wipe the SD card on your HTC U12/U12 Plus:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap Storage.
  3. Navigate to Portable storage then tap the Menu icon (spinning wheel figure) next to the storage card name.
  4. Tap the option to Format as internal.
  5. Then select Erase & Format.
  6. Tap Format to confirm.
  7. Follow the rest of the onscreen instructions.

All data saved on the SD card are deleted in the process. Any malware or virus attached to any of the SD card files will also be rid off. So you’ll have a totally clean and same as brand new SD card afterwards.

Fourth solution: Update phone software to the latest version.

Keeping the phone software up to date is recommended to keep it as bug free as possible. Should the problem is inflicted by some malware on the phone system, installing an update can potentially deal with it as updates offer bug fixes. To manually check for new software version on your HTC U12/U12 Plus, follow these steps:

  1. Slide the Notifications panel open.
  2. Then tap the system update notification.
  3. If necessary, tap Update over Wi-Fi only if you don’t want to download the update using data connection.
  4. Then tap Download to continue.
  5. Wait until the download is finished then select the option to Install now.
  6. Tap OK to confirm.

Allow your phone to finish updating and then reboot it when done. Retry to access the SD card storage and see if it’s already working this time.

Fifth solution: Wipe cache partition on your phone.

System files that are stored as cache can also cause the same issue when they get corrupted. It’s usually recommended to wipe cache partition if certain apps or the device itself is acting up after installing a new update. If the SD card not detected error started to occur after updating your device software, then try these steps to clear system cache and refresh its operating system:

  1. Power the phone off completely.
  2. With the phone powered off, press and hold the Volume Down button while turning the phone on.
  3. Continue to hold the Volume Down button until the bootloader screen is displayed.
  4. Press the Volume Down button until Recovery is selected.
  5. Press the Power button to confirm selection. The phone will then seem to reboot and the screen will turn black for 15 to 30 seconds.
  6. Wait until the recovery screen is displayed then continue with the next steps.
  7. Hold the Volume Up button and then press and release the Power button.
  8. Press the Volume Down button repeatedly until Wipe Cache Partition option is highlighted.
  9. Then press the Power button to confirm selection.
  10. Press the Volume Up button repeatedly after the process completes.
  11. Press the Power button to select Reboot system option.

You may consider opting for a full system reset or master reset if the problem persists. This may be the key solution if touch bugs or fatal system errors are at fault.

Other options

Consider replacing the microSD card with a new one that is compatible with your HTC U12/U12 Plus if none of the prior methods helps and none of your other devices is able to read the same SD card too. The SD card might have been damaged and no longer works. To ensure that you’re using the right SD card, you may contact HTC support for recommendations. If your SD card is detected by your other phones or computer, it means that the problem is on the phone. In that case, you can take your device to an authorized service center and have it examined by a technician instead.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy C7 Pro that cannot detect SD card, SD card not detected error [Troubleshooting Guide]

External devices like SD cards are essential for storage expansion especially in mobile devices with low memory capacity. To ensure that the SD card works as intended, formatting is recommended before you start storing files in it. But just like any other external storage media, SD cards are also prone to having issues.

Viruses and malware embedded into some files that you saved in the card are among the usual culprits, inflicting minor and major troubles on SD cards. These are usually the main reasons smartphones would suddenly fail to read a microSD card. The use of low-standard or incompatible SD cards is also another factor.

Errant apps and other software-related issues on the phone are also among the underlying causes. And the worst is hardware damage like when the phone’s SD card reader, card tray, or other relevant components are damaged from a drop or liquid exposure.

The methods I demonstrate in this post are applicable workarounds and potential solutions to software-related SD card issues on a Samsung Galaxy C7 Pro smartphone. Feel free to refer to these walkthroughs if ever you need more help in dealing with an issue on your Galaxy C7 Pro that cannot detect your SD card and prompts an SD card not detected error.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone (soft reset).

A soft reset or device restart effectively resolves random software glitches in mobile devices. If it just occurred on your Galaxy C7 Pro to not read or detect your SD card, then it’s likely just a random glitch that can be remedied by rebooting the phone. So this is what you should do first:

  1. Press the Power button for a few seconds and then release when the menu options appear.
  2. Tap Power off then OK. Your phone will then shutdown.
  3. After 30 seconds, press the Power button again until the phone powers on.

Try to access the SD card storage when your phone boots up completely and see if it’s already able to read the card. Otherwise, continue to troubleshoot.

Second solution: Unmount SD card and then mount again.

It’s possible that the SD card might have been dislodged and therefore lost proper contact with the tray. To clear this out, remove and then reseat the SD card on your phone. It is recommended to unmount the SD card before you remove it from your phone. It’s a proper way to eject the SD card to prevent data corruption or causing damage to the SD card itself. To unmount the SD card on your Galaxy C7 Pro, follow these steps:

  1. Tap Settings from the Apps screen.
  2. Scroll to and tap Device maintenance.
  3. Tap the Storage icon on the bottom of the screen.
  4. Then tap Storage settings.
  5. Scroll to the Portable Storage section and then tap SD card.
  6. Then tap the Unmount button.
  7. You will then see a message prompt when the SD card is unmounted. By then you can safely remove the SD card from your phone. To remove the SD card, follow these steps:
  8. Insert the ejection pin into the hole on the tray to loosen or eject the tray.
  9. Gently pull out the card tray from the tray slot.
  10. Then remove the SD card from the tray.
  11. Examine the card for any signs of damage. If everything looks good, place the SD card back into the tray (SIM 2 slot) with the gold contacts facing down.
  12. Secure the card in the tray.
  13. Then insert the tray back into the tray slot.

When the tray is locked, turn on your phone and then check and see if the SD card is already detected.

Third solution: Update phone software to the latest version (if applicable).

Installing the latest software update available for your device can be the potential solution if some bugs are halting the SD card system. Software updates usually offer bug fixes for security enhancements. To check for new software version on your Galaxy C7 Pro, follow these steps:

  1. Go to Settings.
  2. Scroll to and tap System Updates.
  3. Tap the option to Check update manually.
  4. If an update is available, follow the onscreen instructions to download and install update on your phone.

Your phone must be connected to the Internet, has ample of storage space and battery of at least 50 percent to ensure that the update process will be completed.

Fourth solution: Wipe cache partition on your phone.

Wiping the cache partition clears all temporary data that are stored as cache in the system folders. While cached files are essential in terms of similar data reloading, they can also cause trouble when they crashed or become corrupted. This is why it’s also recommended to wipe cache partition from time to time, especially when your device is acting up. Here’s how to wipe cache partition on your Galaxy C7 Pro:

  1. Turn off your phone completely.
  2. Then press and hold the Power, Home, and Volume Up buttons simultaneously for a few seconds.
  3. Release the Power button when the Samsung logo appears.
  4. Release the Home and Volume Up buttons when the Android system recovery screen appears.
  5. On the Android Recovery menu, press the Volume Down button repeatedly to scroll to and highlight Wipe Cache Partition option.
  6. Then press the Power button to confirm selection.
  7. Wait until the cache partition clearing is finished and the Reboot system now option is highlighted.
  8. Finally, press the Power button to restart your phone.

Aside from clearing corrupted cached files, this process also clears up space on your phone’s internal memory.

Fifth solution: Reformat SD card.

Formatting means wiping or erasing the SD card. This is often used as last-ditch solution to repair corrupted SD cards. Some SD card files or data segments might have been damaged and thereby causing the SD card to stop working. If possible, try to back up important files you’ve stored on the SD card to your computer before formatting the SD card. Then you can format the SD card through your phone or on a computer. To format SD card on your Galaxy C7 Pro, follow these steps:

  1. Open the Apps menu.
  2. Then tap Settings.
  3. Scroll to and tap Storage.
  4. Tap Format SD card.
  5. Read and review the warning message then tap Format SD card again. If this option is not enabled, you’ll need to Unmount the SD card first.
  6. Then tap Delete All to confirm SD card formatting.

Wait until the SD card formatting is complete. Restart your phone and mount the SD card. Then try to access the SD card storage to see if the problem is solved.

You can also format your SD card on a computer. Modern computers already have an allocated SD card slot that is designed to be the same size as a normal SD cards. Micro and mini SD cards need to be inserted into an SD card adapter for them to fit into the computer’s SD card slot. If your computer doesn’t have an SD card slot, then an SD card reader is necessary. Once you’ve got all these set, continue with these steps:

  1. Open the Windows Explorer on your computer.
  2. Find the drive letter that corresponds to your SD card.
  3. Right-click on the SD card drive.
  4. Then click Format from the menu options. The format screen will then show up.
  5. Set the formatting type to exFAT for larger storage cards (64GB and above) while FAT32 for those with smaller storage capacity.
  6. If necessary, enter a name for your SD card into the Volume Label field.
  7. Then click the Start button to begin formatting/wiping the card.
  8. Read the warning message then click OK to continue.

After a few moments, your SD card drive should already be formatted. At this point, insert the SD card into your phone and then mount the card. The card should work properly by now. Otherwise, it may be totally damaged and unusable.

Other options

Try to insert your SD card to other compatible devices or a computer (via SD card adapter/reader) then see if your other device is able to read the card. If the card is detected, then the problem is with your device. Since you’ve already done the basic software troubleshooting but to no avail, you can request further assistance in performing more advanced solutions from Samsung Support.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your LG G7 ThinQ that cannot detect or read SD card [Troubleshooting Guide]

Many people have encountered different issues regarding the use of microSD cards on their Android tablets and smartphones. In fact, it’s among other inevitable problems by Android phone users to-date. SD card not detected, Failed to read SD card, SD card not recognized are some of the most common error prompts, indicating that something is wrong on either your phone or the SD card itself.

Tackled in this post is a similar issue transpiring on the new LG G7 ThinQ smartphone, in which the device cannot detect or read SD card. This can be very annoying issue especially if you badly needed to use an SD card for backups or file transfers. Before opting to get a new SD card replacement, there are some workarounds that can help you deal with software errors that might have prevented your phone from reading the SD card even when it’s already mounted. Read on for a more detailed walkthrough on how to deal with this issue.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

First solution:Soft reset or restart your LG G7 ThinQ.

The simplest yet most effective solution you should try first is a soft reset. It helps resolve various types of device issues that are attributed to minor software errors and glitches. If this the first time that your phone failed to read the SD card, then it’s likely a random glitch or application error, which can be dealt with by restarting your phone. Here’s what you should do then:

  • Press and hold the Power button and Volume Down button simultaneously for a few seconds or until the device power cycles.

Alternatively, you can turn off your device for a few seconds and then turn it on again. Here’s how:

  1. Press the Power button for a few seconds or until the power menu appears.
  2. Select Power Off from the menu.
  3. Tap OK to confirm device shutdown.
  4. After about 30 seconds, press the Power button again until the device turns on.

Both methods don’t affect any data and personal information saved on the internal memory of your phone.

Second solution: Wipe cache partition on your LG G7 ThinQ.

Wiping the cache partition clears cached data from the cache partition or system folders on your device. Broken or corrupted cached data might be the trigger the device to act up and eventually resulted to a failure in reading of external devices. To make sure this isn’t the underlying cause of the problem, wipe cache partition on your phone with these steps:

  1. Tap Settings from the Home screen.
  2. Select the General tab.
  3. Tap Storage then select Internal storage.
  4. Wait for the menu options to populate.
  5. Tap the option to Free up space.
  6. Tap Temporary files & raw files.
  7. Select any from the given options including Cached data, Clip tray temporary files, and Raw files from camera.
  8. Tap Delete twice to confirm.

Third solution: Unmount and mount the SD card on your LG G7 ThinQ.

Application errors might have affected the phone’s SD card system reader, thus causing it to fail. In this case, unmounting and mounting the SD card would be necessary. It’s like allowing your device to read the SD card as if it’s the first time it does. Before you remove the SD card, unmounting is recommended to prevent ruining the files saved in the card. Here’s how:

  1. Swipe down from the Notification bar.
  2. Tap the Settings icon.
  3. Select the General tab.
  4. Tap Storage.
  5. Then tap the Eject icon.

After unmounting the SD card, continue with these steps to remove and reseat the card on your LG G7 ThinQ:

  1. Turn off your phone.
  2. Hold the phone face up with the top panel facing you.
  3. Insert the tip of the eject tool into the small hole next to the microSD & SIM tray slot.
  4. Gently push the eject tool tip into the hole until the tray ejects.
  5. Pull out the tray carefully.
  6. Then remove the SD card from the card slot.
  7. Examine the card for any visible signs of damage like scratches or dents. If there’s none, place the microSD card back into the tray with the gold contacts facing downwards.
  8. Insert the tray back into the phone once you secure the card.
  9. Then turn on your phone and see if it’s now able to read or detect the SD card.

If the SD card is still not detected, move on to the next possible solution.

Fourth solution: Update software to the latest Android version.

Installing the latest software version on your phone can also be a potential solution especially if tough bugs are to blame. Software updates do offer bug fixes to eliminate existing bugs that caused various types of issues on a device. You can check for available software updates via over-the-air or wirelessly for as long as your device has Internet access. Here’s how:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Update center.
  4. Tap System update.
  5. Then tap the option to Check for update.
  6. Follow the onscreen instructions to proceed with the update file download and installation process.

Don’t forget to restart your phone when the update is finished installing. Doing so will clear and refresh the internal memory and operating system, preventing any app or device itself from going rogue.

Fifth solution: Format or reformat SD card on your LG G7 ThinQ.

As your last resort, you may have to consider formatting the SD card. This will delete everything saved on the card including any broken data segments, corrupted files, and virus-infected contents that made the card unreadable. Follow these steps to format the SD card on your LG G7 ThinQ:

  1. Tap Settings from the Home screen.
  2. Go to the General tab.
  3. Tap Storage.
  4. Select SD card.
  5. Navigate to Menu-> Storage settings-> Format menu.
  6. Tap FORMAT.
  7. To confirm SD card formatting, tap DONE.

You can also format the SD card through a computer. You will need to use an SD card reader and SD card formatting software to get this done. Both way work and yield to a similar output of clearing the SD card system.

Other options

You can also consider performing a master reset if you think the problem is inflicted by complex system errors. This will wipe everything from your phone including personal data, downloaded apps, customized settings, and other added contents. Any tough bugs and malware that might have halted your LG G7 ThinQ from reading the microSD card will also be cleared in the process. Just don’t forget to back up your data beforehand for safekeeping. You can perform a master reset through settings menu or using a computer.

If a master reset is not an option, then you can either procure a new microSD card for your phone or take it to an LG service center nearby for hardware assessment. This is a must-do if there were previous instances of dropping or liquid exposure on your device. Also don’t forget to avail for service warranty, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

How to fix an LG V35 ThinQ smartphone that cannot detect SD card [Troubleshooting Guide]

The LG V35 ThinQ supports microSD card types for extra storage. Its 64GB internal storage capacity may still not suffice especially for those who are fond of adding complex apps and multimedia contents. To meet extra storage demands by heavy users, removable storage like microSD cards for smartphones are offered. All you need is to find the right SD card for your phone, mount it then start saving files. SD cards are often utilized as tangible backup storage media in mobile devices. Yet, there are instances when a smartphone just couldn’t read or detect the SD card.

There are different reasons as to why a smartphone cannot detect or read a microSD card. Invalid file format, incompatible SD card, dislodged SD card, application error, and worst, the SD card is damaged or corrupted. Often times, the problem is attributed to a software error. Highlighted in this post are generic solutions you can try on, should you encounter a similar issue on your LG V35 ThinQ smartphone, which cannot detect or read the SD card. You can refer to this walkthrough, if necessary.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

First solution: Restart/soft reset your LG V35 ThinQ.

If this is the first time your phone failed to read the SD card, it’s possibly just due to a random application error. To clear such errors, performing a soft reset or device restart should be enough to deal with the problem. To do so, simply turn your LG V35 ThinQ off and then back on again. Here’s how:

  1. Press and hold the Power/Lock button on the back of the phone.
  2. Select Power off option.
  3. Then tap Power Off again to confirm.
  4. After about 30 seconds, press and hold the Power/Lock button until the lights up.

You can also restart an LG V35 ThinQ smartphone through power options. Here’s how:

  • Press and hold the Power/Lock button then select Restart from the menu options.

Try to access the SD card storage when your phone is finished restarting and see if it reads the card this time. If not then, try the next method.

Second solution: Wipe cache partition on your LG V35 ThinQ.

Wiping the cache partition can be the key to fixing the problem if it has something to do with some corrupted cache or temporary data in the system folders or cache partition. This will clear and refresh the internal memory for faster and smoother run. And here’s how it’s done:

  1. Tap Apps from the Home screen.
  2. Then tap Settings.
  3. Navigate to the General tab.
  4. Select Storage.
  5. Scroll down the list and tap Cached data.
  6. When prompted with the confirmation message, tap Yes to clear caches for all apps.

Third solution: Remove and reseat the SD card on your LG V35 ThinQ.

Make sure that the SD card is not loose because your device won’t be able to detect it if it’s dislodged. Before you remove the SD card from your phone, it’s recommended to unmount it first. This will properly eject the SD card and prevents causing any damage to the files saved in it. Refer to the following steps to unmount the SD card on your LG V35 ThinQ:

  1. Swipe down from the Notification bar.
  2. Tap the Settings icon.
  3. Select the General tab.
  4. Tap Storage.
  5. Then tap the Eject icon.

After unmounting the SD card, continue with these steps:

  1. Turn off your phone.
  2. While it’s off, insert the eject tool or paperclip into the small hole to eject the SIM & microSD card tray. The SD card and SIM card share a single tray.
  3. Carefully pull the tray out when it’s loose.
  4. Gently pull out the SD card from the tray.
  5. Examine the card and tray for any visible signs of damage like scratches or dents. If there’s none, place the SD card back into the correct card slot with gold contacts facing down and the notched edge on the upper left.
  6. Gently press the SD card in until it clicks into place. Make sure both the SD card and SIM card are properly secured in their respective slots.
  7. Insert the SIM & microSD tray back into the phone and make sure it’s locked.

Once the tray is secured in place, turn on your phone and see if it already reads the SD card as intended. If it still failed to read or detect the SD card, move on to the next possible solution.

Fourth solution: Boot into Safe Mode then insert the SD card.

Booting your LG V35 ThinQ in safe mode can help rule out app errors from the underlying causes. Only stock apps and preinstalled services are allowed to run in safe mode. If your phone is able to detect or read the SD card while in safe mode, then a third-party app is the culprit. Here’s how to enable safe mode on your new LG smartphone:

  1. While your LG V35 ThinQ is turned on, press and hold down the Power key for a short while or until the menu options appear.
  2. Select Power Off then Restart in Safe Mode.
  3. Tap OK on the Safe Mode prompt to continue.
  4. Wait until your device reboots in safe mode.

You should see a message prompt saying that Safe Mode is On.

Try to access the SD card/storage and see if your phone reads the card now. If it reads the card, you will need to figure app which from your downloaded apps is the culprit. You may have to delete or uninstall individual apps then test your device to see if the problem is gone.

Fifth solution: Format the SD card.

Wiping everything from the SD card can help fix the problem if it’s due to some broken data segments or corrupted files from the SD card. The process is referred to as SD card formatting. This however will delete all your critical data from the SD card. Should you wish to continue, follow these steps to format the SD card on your LG V35 ThinQ:

  1. From the Home screen, navigate to Apps-> Settings-> Storage & USB menu.
  2. Tap SD card.
  3. Tap the Menu icon (three vertical dots) on the upper right.
  4. Tap Settings from the given options.
  5. Select Format.
  6. Tap Erase & Format.
  7. Your device will then start erasing your SD card. All files you saved on the card will be deleted. Follow the rest of the onscreen instructions to complete the SD card formatting process.

Alternatively, you can format the SD card on your computer. You will need to use a card reader and SD card formatting software to proceed. If you’re using a Windows PC, then you can use the built-in formatting software offered in the Windows package. While its features might be limited, it’s still useful.

When the SD card is formatted completely, restart your phone then try to mount the SD card again. Your phone should now be able to read the card.

Other options

Among the last-ditch solution to consider if the problem persists or your LG V35 ThinQ still cannot detect or read the SD card would be a factory data reset or master reset. This might be necessary and most likely the key to fixing the problem if some tough bugs and malware are to blame. All your files will be deleted in the process, thus it’s optional. Should you wish to take a chance, be sure to back up all your important contents for safekeeping. Then you can reset your LG V35 ThinQ smartphone through settings or using a computer. If none of that helps, then you should now consider buying a new SD card.

You can also report the issue to your device carrier or LG Support for other options and official recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also find helpful:

How to fix a Samsung Galaxy A6 2019 smartphone that keeps prompting SD card not detected error (easy steps)

SD card problems in mobile devices can be attributed to software issues or faulty hardware. Your phone will usually prompt an error message saying that the SD card is not working or that it cannot read or detect the SD card. Tackled in this post is a pertinent issue on the Samsung Galaxy A6 2018 smartphone, in which the device is unable to read or recognize the SD card even when it’s already inserted. Read on to find out what to do if ever you’ll encounter the same issue on the same device in the future.

To help you rule software errors out from the underlying causes, you can refer to the following walkthroughs to troubleshoot your phone software and SD card errors. Here are your options.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Reboot your phone.

If this is the first time you are prompted with an SD card error on your phone, then it’s probably just a random glitch. Random glitches are usually of minor forms and therefore easily be resolved by a device restart or soft reset.

  1. To soft reset or restart your Galaxy A6 2018, press the Power button until the menu appears and then tap the option to Power Off. After 30 seconds, you can press the Power button again until the device restarts.
  2. Alternatively, you can just press and hold the Power button and the Volume Down button on the side until the phone restarts.

Allow your device to finish booting up and then try to access the SD card again to see if the problem is gone. If the error persists, then move on to the next applicable solution.

Second solution: Unmount SD card on your Galaxy A6 2018.

Minor software glitches that might have halted your device from reading the SD card can also be cleared by unmounting and removing the SD card. It is highly recommended to unmount the SD card before removing it from your phone. Doing so will prevent damaging the card and its contents.

To safely eject the SD card, you need to unmount it first by going to Settings-> Storage-> SD card menu, then select the option to Unmount SD card. Doing so will prevent damaging the card and the files from getting corrupted.

When the SD card is unmounted, power off your phone then follow these steps to remove the SD card from the slot:

  1. Insert the ejection pin into the tiny hold on the memory card tray/SIM card tray 2 to loosen the tray.
  2. Gently pull out the memory card tray from the memory card tray slot.
  3. Remove the memory card from the tray.
  4. Examine the SD card and tray for any signs of damage like scratches or dents. Also make sure the card slot is clean or free from dust.
  5. If everything looks good with the tray and SD card, place the card back into the tray with the gold contacts facing down.
  6. Insert the memory card tray back into the tray slot.

When the tray is secured and set, turn on your phone then try to access the SD card files. If necessary, mount your SD card again for your device to read it. To mount the SD card on your phone, follow these steps:

  1. Insert the SD card.
  2. Go to Settings.
  3. Tap Storage.
  4. Tap SD Card.
  5. Select the option to Mount SD card or Mount.

Third solution: Format/reformat your SD card.

Formatting means deleting everything from your SD card including all your saved files and data. This is often needed if the card is corrupted or when it’s already full. Any malware and virus contained in any of the SD card files or data segments are likewise removed in the process. Here’s how to format an SD card on your Galaxy A6 2018:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Scroll to and tap Device maintenance.
  4. Tap Storage.
  5. Tap the More options icon (three vertical dots) on the upper right side of the screen.
  6. Tap on Storage settings.
  7. Scroll to and tap to select SD card.
  8. Tap Format from the given options.
  9. Tap Format again to confirm and instigate SD card formatting. Again, the process is irreversible once you hit the Format command. All data saved on your memory card will be lost.
  10. You will be prompted with a message when the formatting is done. Tap Done to continue and start using the SD card on your phone again.

Alternatively, you can format the SD card on a compatible computer. Just insert the SD card to the dedicated card slot or SD card reader then follow the onscreen prompts to complete the SD card formatting on your computer. You can insert then mount the SD card on your phone afterwards.

Other options

Wipe cache partition. It might also help to wipe cache partition on your Galaxy A6 2018 to rule errant cache files out from the possible triggers. Unlike a master reset, wiping the cache partition only clears cache or temporary files from the system folders, so no critical data will be deleted in the process. It’s a recommended workaround for devices to act up or show errors after installing new apps and software updates.

Master reset/factory data reset with SD card formatting. A master reset can also be regarded among the last resorts when dealing with complex software errors that could not be remedied by the usual workarounds. In this case, you can reset your device with SD card formatting. This means wiping the SD card files too. It can be the key to fixing the problem if corrupted files from either the phone system or SD card segments are to blame. Just be sure to back up all important files you have beforehand.

If none of that works, then you need to procure a new SD card that is compatible with or supported by the Galaxy A6 2018 smartphone. To make sure you’re using the correct SD card type for your device, you can visit the Samsung website to check on the details and device specifications. Otherwise, contact Samsung Support for other options and recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

What to do if your Sony Xperia XZ Premium does not detect your SD card (easy steps)

Way back last year in June, Sony has released an octa-core Xperia device powered by Adreno 540 chip and it’s labeled the Sony Xperia XZ Premium smartphone. This smartphone comes with a 64GB internal memory capacity. Such built-in storage capacity may not be enough especially for those who are fond of adding new apps and complex files. This is where external storage media are needed. Good thing the Xperia XZ Premium has SD card support, which means you can expand the memory with the use of external storage media like SD cards. But just like any other Android devices, the Xperia XZ Premium can also experience troubles when using SD card. Prior reports have it that the phone would just shut down or reboot by itself when an SD card is inserted or the SD card is not detected. Many factors can trigger such problems to occur though. It could be a software glitch on the phone system like errant apps or invalid settings. Or it could be due to a problem with the SD card itself. Highlighted in this post are a few suggested workarounds and potential solutions to a similar issue in which the Sony Xperia XZ Premium smartphone does not detect or read the SD card. Read on to find out what to do whenever you’ll get to encounter the same issue on the same device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Xperia XZ Premium that can’t detect your SD card

Before you start troubleshooting your SD card, verify and ensure that what you have is a microSD card type. Your Sony Xperia XZ Premium smartphone supports microSD card up to 400 GB. If your SD card met the requirement specification, then it should be good for as long as it’s not physically damaged or fried. Otherwise, continue to troubleshoot software issues on your device and SD card itself that might have caused such trouble.

Reboot your phone (soft reset).

A soft reset or device restart is the first recommended solution to various types of device issues caused by software glitches and minor bugs that randomly occur. If this is the first time for your device to encounter problem detecting the SD card, then it’s likely just a random glitch that can be remedied by a soft reset. Here’s what you should do then:

  1. Press and hold down the Power key for a few seconds until the menu options appear.
  2. Tap Restart from the menu options. Doing so will trigger the device to restart automatically.

Alternatively, you can do a simulated battery removal procedure (force restart) with these steps:

  1. While the device is turned on, press and hold the Volume Up button and Power button simultaneously.
  2. Wait for the phone screen to shut down and for your device to vibrate three times. Release both buttons when the phone vibrates.
  3. After about 30 seconds, press the Power button again to reboot your phone.

Both these procedures won’t affect any data saved on your internal memory, so you don’t need to create backups.

Unmount and mount SD card.

Most SD card errors including failure to read SD card in mobile devices are usually fixed by unmounting and mounting the SD card again. It’s like giving your SD card a restart. Here’s how it’s done:

  1. Drag down the Notifications menu from the top of your screen.
  2. Tap the Settings icon.
  3. Then go to Device Management.
  4. Tap Storage.
  5. Tap SD card.
  6. Select the option to Unmount SD card.

After unmounting, you can remove and reseat the SD card with these steps:

  1. Turn off your phone.
  2. With your phone turned off, take the microSD card holder out of your phone.
  3. Remove the microSD card from the slot.
  4. Check the card and the slot for any visible signs of damage. If there’s none, then you can place the microSD card back into the slot (slot 2). Make sure it’s placed in the same orientation as it was before you removed it.
  5. Gently push to insert the microSD card holder into the microSD card slot.
  6. When the SIM card is inserted and secured, turn your phone on.
  7. If necessary, mount the SD card again by going to Settings-> Device Management-> Storage-> SD card, then select the option to Mount SD card.

Try and see if that fixed the problem. If not, then you may need to format your SD card.

Format SD card on your Sony Xperia XZ Premium smartphone.

There might be some data from the SD card or the SD card itself has been corrupted and therefore not working as intended. In that case, erasing the card would be necessary. Formatting the SD card will delete all data stored in it including any errant files or data segments that might have triggered the SD card to get corrupted. Here’s how to format SD card on your Sony Xperia XZ Premium smartphone:

  1. Open the Apps screen.
  2. Select Settings.
  3. Tap Storage.
  4. Scroll down and tap Format SD Card.
  5. Follow the onscreen instructions to continue.
  6. If prompted, read the warning message and tap Format SD card again to confirm. If this option is disabled, you need to tap Unmount SD card first.
  7. Tap Delete All to complete the SD card formatting process.

Reboot your phone when the SD card formatting is complete then mount the microSD card again.

Other options

If none of the above workarounds is able to help and that your Sony Xperia XZ Premium smartphone still failed to detect the SD card, try to insert the SD card in your other compatible devices or a computer. If your other devices read the SD card, then the problem is with your phone. It’s possible that your SD card is not compatible with your Xperia XZ Premium or something in your phone system is preventing it from reading the card. Should you think it’s the latter, then you may consider opting for a full system reset or factory data reset.

A factory reset will wipe everything from your phone’s internal memory including critical data and any bugs and malware that might have caused troubles and conflicts. Should you wish to proceed with this reset, don’t forget to back up all your important data and personal information beforehand.

To factory reset your Xperia XZ Premium, go to Settings-> System-> Reset-> Factory data reset menu. Then select Reset phone option. Enter your screen unlock password, PIN or pattern, if prompted. Then tap Erase everything to confirm reset.

If you’d prefer, you can keep your SD card inserted in your phone during the reset and then wipe the SD card as well by selecting the option to erase SD card when prompted.

Allow your device to complete the reset process and then restarts automatically. You can proceed with the initial setup by then. If necessary, update your device software to the latest Android version. The Android 8.0 (Oreo) version is now available for Sony Xperia XZ Premium devices, so you should consider updating your phone system too.

If none of that works, then you may contact Sony Help Center to verify SD card compatibility requirements for your Sony Xperia XZ Premium handset, and find out if your SD card is actually supported by your phone. Or you can visit an authorized Sony service center nearby and have your device examined by Sony technician. This would be necessary if your phone failed to detect any SD card you’ve got.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

What to do if your Samsung Galaxy S9 can’t read mounted SD card (easy steps)

Most of the SD cards manufactured today are compatible with any smartphone because that their primary market. Needless to say, when you mount a microSD card on your Samsung Galaxy S9, it should be able to detect and read it immediately without having to do something complicated as storage and OTG devices nowadays are all plug-and-play. That is, of course, if the SD card you mounted is still working properly.

We have readers that own the Galaxy S9 who’ve been complaining about a problem with their SD cards. According to them, their phones can no longer detect or read the card. Of course, they’ve thought about the fact that those storage devices may have already been damaged. They just need someone to tell them they’re already damaged. In this post, however, I will walk suggest some things that may be helpful in knowing what the problem really is and above all, retrieve data and files that are stored in the SD card. So, if you’re one of the owners that has this kind of problem, continue reading as this post may be able to help you.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

What to do if the SD card mounted on your Galaxy S9 can no longer be detected

Let me make it very simple for you as this problem isn’t really that complicated. If the SD card is new and since day 1 your phone hasn’t been able to detect or read it, try to read the user’s guide to know more about its compatibility. It’s possible that it’s not compatible with your device or outright defective out of the box. If you haven’t used it once, you should bring it back to the store and have it replaced.

RELEVANT POSTS:

If the SD card isn’t new and you’ve actually been able to use it before but now your phone can no longer detect it, then it’s possible it got corrupt or already damaged. This troubleshooting guide is tailored for this case. That said, here’s what you need to do:

  • Remove SD card and reboot your phone – if you haven’t done it yet, you better try it. It’s a very simple procedure but very effective in dealing with minor SD card issues. You can go to settings and try to see if the card is already unmounted, if still not, make sure you unmount it properly. Then unmount it physically and then restart your device. After the reboot, mount it back to see if it gets detected this time. If still not, move on to the next procedure.
  • Let other devices read it – if you have a spare phone that also has an SD card slot, insert it to know if it can be detected and read by other devices. The result of this procedure will determine whether the problem is with the card or your phone. If other device can read it, then the problem could be with your phone but if other devices can also not detect it, it’s possible that it’s corrupt and/or damaged. You may try using an adapter and let your laptop or computer read it. Your computer may be able to read it and if so, take advantage of it and backup your files and data.

Assuming that the problem is with your phone and that the SD card actually works perfectly with your other device, you should try resetting all settings in your Galaxy S9 to bring it back to its factory settings without deleting your apps, files and data:

  1. Tap Settings app.
  2. Tap General management.
  3. Tap Reset.
  4. Tap Reset settings.
  5. Tap RESET SETTINGS button.

If this doesn’t work, then you have no other choice but to reset your phone. Make sure you copy your files and data to your computer so that they won’t be lost. After the backup, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If, however, the problem is with the SD card, then there’s no other choice but to buy a new one. Should a storage device starts to fail, you can no longer trust it with your most important files so even if you’re able to reformat it and make it work again, you cannot trust it to work like before.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out: