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Calls Go Straight To Voicemail

Incoming calls on Samsung Galaxy S6 Edge go straight to voicemail, plus other call related problems after firmware update

There have been a lot of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners who were complaining about their phones being messed up after a firmware update (minor Lollipop update) and this includes call problems. The most common is that calls go straight to voicemail and the owner won’t even know somebody called as the phone won’t ring.

Samsung-Galaxy-S6-Edge-Making-A-Call

Read on to learn more about the problems I cited here and how to tackle them if they occur. If, however, you were looking for a solution to a different problem, visit our troubleshooting guide for the Galaxy S6 Edge. Find issues related to yours and use the solutions we suggested. If they don’t work, then fill up this form, provide as much information as possible and hit submit to reach us.

Here’s the list of the problems I included in this post…


 

Galaxy S6 Edge calls go straight to voicemail

Problem: Since Thursday of last week, my Edge contacts phone calls are being sent straight to voicemail. My phone does not ring when they call and the only reason I know that they called me is when I call them and they tell me that they tried to call me all day. Also I don’t get their text messages until three or four hours after they sent them to me or when I call them, then their text message comes through. Its very annoying. Please help! I have not downloaded any recent apps and I’ve called the carrier T-Mobile and Samsung to no avail. I’ve tried turning off the Edge completely and it worked for an hour and then the issue started back again.

Troubleshooting: Based on reports from owners who have similar problems, there are only two possibilities; either the problem is caused by VoLTE or it’s totally a network issue. You can easily rule out the former by turning it off.

  1. Open the Phone app.
  2. Tap on More and then touch Settings.
  3. Scroll to Call Settings section and tap Voice over LTE settings.
  4. Choose Do not use VoLTE, then OK.
  5. Now reboot your phone.

If the problem remained after this, then it’s a network problem. You should call your carrier or provider and report this so you could get help.

Can’t merge incoming calls on Galaxy S6 Edge

Problem: Just wondering why the S6 and S6 Edge don’t have the capability to merge an incoming call when you’re already on the phone. If you want both parties on the line at the same time, you have to hang up on one, call them back and then merge.

Answer: Well, obviously, you can merge calls using the sequence you mentioned but you can never merge incoming calls. This issue varies from carrier to carrier as some don’t have issues merging calls regardless if they were incoming or outgoing. There’s not much we can do about it but your carrier just might have. Call them and complain about it so they’ll take action.

First time calls go straight to voicemail on Galaxy S6 Edge

Problem: Whenever someone calls me the first time, it goes straight to voicemail but if they phone me the second time it goes through. Why is that and what is the solution? I’ve tried to restart the phone but it is still have the same problem.

Suggestion: The other variation of this problem is that you have to dial a contact twice to be able to call it and basically, it’s a network issue. The phone needs to be properly synced with the network. First of all, try this procedure here:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings app.
  3. Scroll to ‘Connections’ section and tap Mobile networks.
  4. Touch Network operators.
  5. Tap Search now and connect to your network.

If that won’t fix the problem, then call your provider and report the issue. More often, they just need to re-provision your phone to work seamlessly again with their network and all the work will be done on their end.

Related Problem: Hi Droid guy, me and my friend recently got pushed the 5.1.1 update for our s6, mine is an edge. Since the update, If we are connected to wifi, out texts are very late, and anyone calling us goes straight to voice mail. I can’t find anything about this online, I’ve factory rest my phone and followed directions on one of your posts. Nothing really seems to work, I’ve also read that I’m unable to revert to 5.0.2 with out popping my knox resistor. I’m unsure what I should do?

an you chime in on this at all. We both have the same carrier (Rogers) he has the regular S6, I have the edge, and we both have the same problem.

Can’t put call on hold and end it on a Spring Galaxy S6 Edge

Problem: I recently switched from T-mobile to sprint,  on my T-Mobile phone (S6 Edge) I could put a call on hold,  and end that call without ending my original call. Huge problem can’t do on Sprint, help.

Answer: Some services that are available on another carrier may not be available on another so this is totally a provider issue. There’s not much we can do about it but reporting it might just push your provider to act on it.

Can’t hear callers after firmware update on Galaxy S6 Edge

Problem: I recently did a software upgrade for my Galaxy S6 Edge and now am having issues hearing my contacts when I call them or receive calls over the network that am using,  but everything is fine when I am doing Internet calls over whatsapp for example. How do I downgrade to the previous software?

Answer: It’s a network problem. I don’t know if the phone has been provided by your current carrier or service provider but if not, then the problem is with provisioning or some settings. You need to call your provider about it so you can receive instructions what you need to do on your end and if it were a provisioning issue, the phone will be re-provisioned  to work on the network you’re currently in.

Related Problem: Hi there! It’s been a few weeks since I’ve apply the new update on my phone. Now when somebody try to call me, they reach instantly the voicemail. I cant even received the notification pop-up message that ive got a voicemail unless I restart my phone. How can i fix this problem and receive phone call like back then?

Thanks a lot for you help I really need it I don’t know what to do. I’m with fido my phone is ok for the bars and my account is at 0$ so I dunno what’s happening.

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Quick fixes to Samsung Galaxy S6 Edge calls related problems after Marshmallow update

The arrival of Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) has received critical applause from global smartphone consumers, especially with their new elegant glass and metal designs as well as the dual curved edges. Many were pleased about Samsung’s move to finally impose a schematic difference on their new Galaxy devices. But the existence of issues including network problems has caused disappointment to many users.

Galaxy-S6-Edge-phone-calls-problems

This post contains quick fixes and workarounds to deal with problems associated with the Galaxy S6 Edge texting and calling features. You’re free to try any of the recommended procedures whatever you think is applicable to the problem you have on your phone. Here’s the list of the topics…

  1. Won’t ring when someone’s calling
  2. Calls go straight to Galaxy S6 Edge voicemail
  3. Can’t place outgoing calls sometimes, won’t ring with incoming calls
  4. Merges calls automatically and disconnects the first
  5. Owner can’t be heard during calls over Wi-Fi
  6. Calls are being accepted / rejected with a single touch on the screen
  7. Can’t make calls, barely sends/receives texts

If you have different issues, visit our S6 Edge troubleshooting page. Find problems that are similar to yours and use the existing solutions. You may also contact us by filling up this questionnaire. We are always willing to help you and it’s free of charge.


Galaxy S6 Edge won’t ring when someone’s calling

Problem: I have the Samsung Galaxy S6 Edge and I’ve had it about a month or so. Just within the last two days, when people call me the phone shows who is calling but for some reason it won’t ring. All of the sounds are on and the volume is on high. The text message sounds are working along with the Facebook and everything else. It just doesn’t ring when I’m getting an incoming call. Can you help me?

Troubleshooting: Setting the phone’s ringer or volume key to a higher or highest level is not a guarantee that your device will always ring for incoming calls. This means you still may have to further check on your phone’s sound settings and ensure everything is configured accordingly. Basing on your problem statement, it’s possible that some settings on your device are configured in such a way that affects incoming call sounds or alerts. I therefore suggest checking these two settings on your Galaxy S6 Edge and/or configure them, if necessary:

  1. Motions and Gestures Mute Function

Check the Mute function under Motions and Gestures menu? If Mute function is enabled in this menu, incoming calls will be muted or silenced by simply placing your phone face down on your hand or any flat surface. To ensure this is not causing you trouble, just head on to your phone’s Motions and Gestures menu and make sure the Mute option is turned off or disabled. Here’s how:

To navigate through these options, tap Settings-> Sound and Notifications -> Motions and Gestures ->Mute, then drag the slider next to Mute to turn it off.

  1. Do Not Disturb Function

All calls and alerts can also be silenced through this feature. But you can set some exceptions. That being said, enabling the Do Not Disturb feature may likewise cause your phone not to ring when getting incoming calls as what you’re currently experiencing.  Given this possible circumstance, you have to be careful when activating this feature on your device.

To access and configure this menu option, go to Settings->Sounds and Notifications-> Do Not Disturb. Toggle the switch to turn the feature off. But if you really need to use this feature, you can set exceptions to allow sounds and alerts for incoming calls.

Try to work on these two settings and see if that will fix your problem. Also don’t forget to check your phone’s Ringtones and sounds settings and make sure it properly configured.

Calls go straight to Galaxy S6 Edge voicemail

Problem: Hi there! It’s been a few weeks since I’ve apply the new update on my phone. Now when somebody tries to call me, they reach instantly the voicemail. I can’t even receive the notification pop-up message that I’ve got a voicemail unless I restart my phone. How can I fix this problem and receive phone call like back then?

Thank a lot for your help. I really need it. I don’t know what to do. I’m with Fido my phone is ok for the bars and my account is at 0$ so I dunno what’s happening.

Troubleshooting: The problem with incoming calls going straight to voicemail started to plague many users of Galaxy S6 Edge devices from different carriers, following the 5.1.1 update. It seems to be a glitch associated with the LTE and Wi-Fi services, as the problem occurs when the phone is set to LTE and the Wi-Fi is enabled.

Assuming you have done checking call and voicemail settings on your phone and that you’ve already contacted your carrier and have them checked your voicemail settings, your next option is to try disabling LTE on your device and switch to WCDMA/GSM instead. It’s a temporary workaround ruled out by some of those who have experienced the same problem as yours.

If you want to give this a try on your end, navigate to your phone Settings-> Mobile Networks -> Network Mode, and then select WCDMA/GSM. Using this configuration however, would also mean getting slower Internet speeds on your device. You may opt to switch to WCDMA/GSM if you don’t want to miss any calls and then back to LTE if you have to. Don’t forget to restart your phone after switching back and forth to LTE.

Let’s just hope the Android 6 Marshmallow update could give ultimate solution to this problem.

S6 Edge can’t place outgoing calls sometimes, won’t ring with incoming calls

Problem: I get text messages hours or days after someone send one to me, unless I reset my phone then I’ll get the messages right away. And for calls sometimes I go to call someone and it shows its dialing and nothing happens, won’t even ring. Or when people call me it goes right to my voicemail even though I have good reception and battery. Sometimes the phone works fine. I don’t get it.

Troubleshooting: I believe that what you are experiencing right now is more likely network-related. Before you start troubleshooting the problem, make sure your phone is getting a good signal. Poor signal strength can sometimes trigger call and text issues including delayed texts and inability to make calls. Other things you should check:

  1. Toggle Airplane Mode ON and then OFF again. Navigate to Apps-> Settings-> Airplane Mode, and then tap the ON/OFF switch to turn the feature on or off. You won’t be able to make calls, send/receive messages, or access the Internet with Airplane mode enabled. So be sure it’s disabled.
  2. Switch network mode to auto-connect or WCDMA/GSM. To do so, go to Settings->Mobile networks->Network mode, and tap to select WCDMA/GSM from the given options.
  3. Check for network outages. Sometimes, network outages can cause service disruptions and delays on SMS and MMS delivery. To check if the problem is due to a network outage, please contact your network carrier.

Some S6 Edge owners who have encountered problems on delayed text were able to find solution by using a third-party app for texting instead of using the stock SMS app on their device.

Galaxy S6 Edge merges calls automatically and disconnects the first

Problem: When I am on a call and 2nd call comes in the phone automatically merges call and hanging up on 1st call. Motions and gestures has all been turned off. Call forwarding is turned off. When I go to phone settings it says failed to read data, network or SIM error.  It has always said that.  This merging thing is new. It used to merge the calls, i.e. a conference, but now it hangs up the first call.  Thank you for any assistance. — Pam

Answer: This is one of the problems Samsung already addressed in the most recent update. Try to check for firmware update and download it if it’s available. However, if you’ve recently updated your device and this issue started, it’s time you did the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Owner can’t be heard during calls over Wi-Fi

Problem: I am calling with the new Wi-Fi from Verizon and the people that answer can’t hear me.  Also is there a way to just use the Wi-Fi calling? Where I am working at I only have one bar for service so the call won’t connect and it seems I have to turn on the Wi-Fi calling every time to make a call. Thanks!

Answer: The reason why Wi-Fi Calling isn’t the default service used for phone calls is because the device isn’t connected to a Wi-Fi network all the time. So, making your phone to just use it is out of the question.

As to the quality of service you’re getting, you should call your service provider.

Calls are being accepted / rejected with a single touch on the screen

Problem: The problem i am facing is that i can receive/reject a call just by placing my fingertip on green/red button, instead of sliding my finger (which is a standard procedure in all touch phones). Just a nano touch and phone gets accepted/rejected. This results in calls being rejected/accepted while walking (S6 Edge in my pocket) or while taking the phone out of my pocket.

It is really disgusting, sometimes I don’t even know that a call has been received as my mobile is in pocket. I like my phone a lot but at the same time i receive lot of calls and this problem irritates me a lot. Can you help? Waiting eagerly for your reply. Thank you.

Troubleshooting: Try going to Apps > Settings > Applications > tap Phone to configure it options. Under Answering and ending calls, how many options are there? As far as I know, there are only three: Pressing the Home key, Using voice commands, and Pressing the Power key. If you’re seeing the same, then your issue might be a system glitch or a firmware bug. Master reset is necessary.

Galaxy S6 Edge can’t make calls, barely sends/receives texts

Problem: Texts won’t send unless I try to send them like 10 times and I’m not receiving texts either I also can’t make calls most the time ‘coz I’m out of the area even though I’m at places where I’ve used my phone without problems previously. Literally in my own room I’m barely getting service anymore when it used to be great.

Suggestion: Try calling your provider and inquire about the quality of service in your area. If the rep tells you that you’re in an area with excellent coverage, then go to the store and have the phone checked or even replaced.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S3 Problems, Errors, Glitches and Ways to Fix Them [Part 54]

Samsung-Galaxy-S3-Problems-54

Hey guys! This is the 54th installment of our Samsung Galaxy S3 problems troubleshooting series and judging from the number of emails that were left unanswered; I think we can publish 50 parts more even if we stop receiving emails from S3 owners now. We literally receive hundreds of emails daily and we read each one of them.

For those who already sent us emails, your concerns may be featured in our next posts and for those who just tuned in, we are open to your questions and problems. Send them over at [email protected] or post them on our Facebook wall or Google+ page. We already addressed more than 600 problems for this device and we created an index page for them. Visit our Galaxy S3 Troubleshooting page, look for a problem close to what you have and try our troubleshooting procedures.

Click on a link below to jump to a specific problem:

  1. Galaxy S3 Shuts Down Even With Enough Battery
  2. Galaxy S3 Won’t Boot Up, Can’t Recover Photos
  3. Calls Go Straight To Voicemail on Galaxy S3
  4. Having Trouble Shutting Off and Rebooting Galaxy S3
  5. Galaxy S3 Can’t Establish Secure Connection Error
  6. Galaxy S3 Booted Up in Safe Mode
  7. Galaxy S3 Doesn’t Display the Usual Mobile Data Icon
  8. Galaxy S3 Won’t Turn On Completely
  9. Can Receive Pictures But Can’t Send on Galaxy S3
  10. Galaxy S3 Drains the Battery Quicker
  11. Galaxy S3 System UIDs Inconsistent Error
  12. Galaxy S3 Can’t Get Detected and Recognized by Computer
  13. Galaxy S3 Screen Flickers, Freezes and Get Stuck During Boot Up
  14. Galaxy S3 Can’t Send Picture Messages After Update

Galaxy S3 Shuts Down Even With Enough Battery

Problem: Recently I have been having what appears to be a very frustrating battery problem. I charge the phone fully and after a couple minutes it goes off and I have to put it back on the charger to get it back on. When it comes on the battery is sometimes at over 60%. Today with a full battery I tried taking some pictures.   After the second snap the phone goes off. I put it back on the charger and it was almost 90%. I have ordered a new battery but is this the real problem?   I don’t take my phone out with me any more because even the receipt of a WhatsApp message shuts it down. Will an upgrade of the OS helps?

Even without using, the battery goes real fast but it dies mostly with an activity. Really frustrated. — Pat

Troubleshooting: Hi Pat. Based on your description, it sounds like the battery is really the problem here. You know, it’s one of the few components that will deteriorate first, although, there is a possibility of a firmware issue, too.

Since you’ve already ordered a new battery, wait for it and see if the problem still occurs. If so, I would suggest you perform master reset but before doing so, make sure you make a backup of you important data and follow these steps:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Boot Up, Can’t Recover Photos

Problem: Hello, my S3 won’t turn on and if possible I would really appreciate some help. All I’m looking to do is to recover my pictures stored on the phone (whether or not the phone is fixable is not really an issue for me). Phone: Samsung GALAXY SIII GT-19300

Info:

  • I can’t seem to turn on the Safe Mode though I may be doing it wrong? (Power button, when I see the logo let go of the power button and hold the volume down button?)
  • I can turn on Recovery Mode and I tried wiping the cache partition and then rebooting but it’s still stuck at the white logo screen
  • I can turn on the Download Mode (ODIN?), is there anything I can download to recover my photos?
  • The phone’s USB port (the one that connects the phone to a computer?) is very difficult to connect; I gave up on charging through a charger via outlet and just bought a charger to charge batteries and switch them out now.

I would greatly appreciate any help or advice in recovering my photos. Thanks in advance! — Henry

Troubleshooting: If the phone can’t boot up to the Home screen, there’s no way you can access the phone’s internal storage. I understand you already tried booting the S3 in safe mode but to no avail. But the only thing we can do is troubleshoot it and bring it back to life without doing factory reset. I outlined a simple troubleshooting guide for you to follow:

  1. While the phone is on or stuck in the logo, remove the back cover and pull the battery out.
  2. Without the battery in place, press and hold the power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Attempt to turn the phone on.
  5. Once you see the logo, keep tapping the Menu key (left of the Home key).
  6. If successful, you’ll see the Safe mode text at the lower-left corner.

If this method wasn’t successful, try the other method to boot the phone in safe mode again. At the end of the day when the phone still refuses to come back on, you may need help from a technician to recover your photos.

Calls Go Straight To Voicemail on Galaxy S3

Problem: I have a problem with my galaxy s3. When I first got it, it worked perfectly. But after I set up my voicemail, I couldn’t receive phone calls anymore. I could make phone calls and send and receive texts, but I couldn’t get calls. It just goes straight to voicemail. I’ve tried turning off and on blocking mode: nothing. I would hate to do a factory reset and lose everything. Please, can you help? Thank you so much! — Hannah

Suggestion: Hey Hannah, issues like this can’t be fixed by changing a setting or two in your phone. You can setup voicemail and all in your phone but you don’t have access to whether a call gets routed to the voice inbox or not, but your provider does. So, please call them regarding this issue as they may be able to help you or answer more of your questions than we do.

Having Trouble Shutting Off and Rebooting Galaxy S3

Problem: Hi my name is Meghan, I bought a galaxy s3 back in march and I have been having trouble with it shutting off and then rebooting. Sometime it does not reboot though, also, recently I have been having problems with my phone getting black and white or sometimes even colored lines across the screen before it shuts off. Sometimes it would make a noise like static until I could get the battery out of it. Today it happened, I got it turned back on for a few minutes and then it shut back off, and I have not been able to get it back on. It’s been about 5 hours now. I’ve taken the battery out for about an hour, I’ve tested the battery with a volt reader and the battery is good. Out of ideas now. Could you help me in any way or do I need to send it out to get repaired? Thank you, Meghan.

Troubleshooting: Hi Meghan, I think the battery is fine. There could be something else that’s causing the problem, although I can’t pinpoint what it is, but I’m sure it’s not the firmware either. Honestly, after reading the first two sentences of your description, I thought it’s another Power key issue but the black and white or colored lines across the screen could be a sign of a more serious issue.

Meghan, I’m afraid you will have to send your phone for proper diagnosis and probably having this problem sorted out. As much as we want to help you, we can’t when it comes to hardware issues. We appreciate you reaching out to us.

Galaxy S3 Can’t Establish Secure Connection Error

Problem: The internet apps on my Galaxy S3 appear to be working fine EXCEPT I can’t log into Facebook. I keep getting a message that it cannot establish a secure connection. I just (after the problem started) set up Facebook account as an added account on the phone, but that didn’t help. I’ve deleted history, emptied cache. Still get same result when I try to get into Facebook. I can access my Facebook account without problem on our iMac, but I’ve been accustomed to using my phone for email, Facebook and a variety of other things. This problem just started three or four days ago, and it’s very frustrating. Can you help? Thanks. — Grace

Troubleshooting: Hey Grace. While the error message suggests something is wrong when trying to connect to Facebook servers, it’s not a connectivity issue. It’s the time and/or date. Change the time and date in your phone to reflect correct values and try again. That should fix this problem.

Galaxy S3 Booted Up in Safe Mode

Problem: Hi, my phone is great but it ran out of battery and when I turned it back on after charging it, all of my apps were gone. The app store says they are installed but I cant find them anywhere on my phone. Also, in the bottom left of the screen it has safe mode on it… it just came on not sure if that’s important. — Sally

Solution: It’s a minor issue, Sally. In fact, I think it’s not an issue at all. When the battery got depleted, there might have been some conflicts between apps and services, thus, the next time you boot it up, it booted straight to safe mode.

To get the phone out of safe mode, just reboot it normally and make sure your hand or fingers don’t touch the Menu key or press the Volume Down key. If the phone still boots in safe mode, then clear the cache partition. That should fix the problem:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Galaxy S3 Doesn’t Display the Usual Mobile Data Icon

Problem: Dear sir, after updating my phone with the system update (the latest update) I started not receiving the 4g lte/ 3g icon on the top of my screen where the wifi icon is located. I’m pretty sure that it is supposed to be there because it only happened after I updated my phone and when I noticed my internet would no longer work outside of wifi I searched the problem and one of the suggestions was to uninstall the update and when I tried it, it still would not show my 4g/3g icon. But it might also have to do with the fact that I force stopped a built in app called flipboard because i was trying to uninstall it from my phone, but after I updated my phone it was still there. Then an app appeared on my home screen it was called zone- libenterainment and when I began uninstalling the update it became mobile zone with the green android icon.

If you could please give me a few suggestions on what to do to fix this problem it would be greatly appreciated an also if you could get back to me as soon as possible please and thank you. — Natalie

Troubleshooting: Natalie, thanks for providing details about your problem. But I was wondering if your phone was bought from your current provider because if not, I am almost certain the APN settings have been changed or was reset to default. That is the reason why you can no longer connect to the internet using mobile data. In fact, even if the phone was provided to you by your service provider, there is still a chance the APN was messed during the update. The best thing to do is call them and let the rep walk you through setting it back on your phone.

Galaxy S3 Won’t Turn On Completely

Problem: Hey Droid Guy, I really hope you can help me out here! I have a Samsung galaxy s3 that can’t be turned on completely.

Whenever I turn on the device (when it’s plugged in, since it doesn’t work without a power source for some reason), it vibrates, shows the Samsung logo, occasionally shows the Sprint screen, and then vibrates and turns off (goes back to the charging battery graphic). This happens whenever I press the power button, and it’s really frustrating.

I’ve tried to boot to safe mode, but the device still can’t turn on. When I unplug the power cord, I can’t do anything with the phone at all (won;t turn on, boot to anything, etc). It’s basically a useless paperweight.

I’m not sure if this is a battery problem, as I did borrow a friend’s battery and the same problem persists. I’ve read that this may be a power button issue, but I’m not sure. Could you please help me out? Any advice would be appreciated. Thanks. — Teresa

Troubleshooting: That would become of any smartphone that has no power–a useless paperweight. I think, based on your description, the problem is with the Power key, it’s either stuck or totally damaged. But since the phone still responds when you press it, then it must be stuck partially. To get it out of being stuck, repeatedly press and release it. More often this simple procedure can fix this problem. However, to avoid getting some data corrupted due to repeated turning on and off, remove the battery first so the phone won’t attempt to boot up during the process. In the event that you can’t fix it by pressing the Power button a lot of time, it’s time you brought it to a technician and have it fixed.

Can Receive Pictures But Can’t Send on Galaxy S3

Problem: I have been unable to send pictures from my Samsung Galaxy S3. I can receive pictures and movie with sound but I can not send a picture. I changed the Group messaging from checked to unchecked with no change in the result except the ability to send to multiple receivers. Last year I reinstalled the O/S because I could not receive messages but I want to avoid that at all costs because the two backups did not work well when recovering. My vendor is Virgin Mobile. — Ed

Troubleshooting: Hey Ed, please call your service provider and inquire about the status of your account. It could be an account-related issue. If it shows that you can use data with your phone, then it must be the APN (Access Point Name). Ask for the correct APN for your phone and let the representative guide you through setting it up.

Galaxy S3 Drains the Battery Quicker

Problem: I have a Galaxy S3 which indicates fully charged, but when turned on there appears to be a huge battery draw because the battery charge only last 2.5 hours even if the phone is just sitting on the desk! I’ve replace the battery with a brand new Samsung battery with the same issue. Do you have any suggestions? Thanks, Ken.

Related Problem: I have an issue with my galaxy s3. I have a sprint phone and this problem has been going on for a while. When using my phone my battery dies really fast for some odd reason ill be on it for about 1 minute and the battery will go down 2% the original percent. I have went to sprint multiple times and the same exact problem keeps happening! I got a new phone, but it still happens. I am getting frustrated! Is it the battery? I got a new one but it keeps happening! What do i do? Please help me.

Troubleshooting: Hey Ken. It sounds like there are a lot apps running in the background or your phone’s processor is always on hyper-drive. There is also a possibility that it’s a hardware issue. To find out more, I need you to boot the phone in safe mode and observe it closely.

  1. Turn the phone off completely. If possible, remove the battery for a few seconds and place it back.
  2. Turn the phone on normally.
  3. As the phone boots up, keep tapping the Menu key (left of Home key).
  4. If successful, the phone should be able to boot to the Home screen but it has a little chrome text on the lower left corner that says “Safe Mode.”

While in safe mode, continue using the phone and observe closely how long it can drain its battery. If there’s a huge difference, then your apps may be the culprit. However, if the problem still persists even in safe mode, it’s a hardware issue and you need to have the phone checked. In case your phone’s screen keeps turning on without your intervention when in normal mode, then there are wakelocks in it. Install the Wakelock Detector app from the Play Store, it can help you get rid of those wakelocks that help drain the battery faster.

Galaxy S3 System UIDs Inconsistent Error

Problem: Hi! Good day!!! I forgot to charge my phone but when I turn on my phone, the application that I downloaded were missing. I already reboot the phone and I got an error about UID I don’t know what that means.

I also checked the applications and all the applications that I downloaded were still there but showing all 0 MB. What shall I do? Please help me. Thanks!!! — JB

Troubleshooting: It means that some files inside the data partition are corrupted and it’s causing conflicts with the phone’s normal operation. I don’t know what happened to your phone but draining the battery won’t result to this problem.

Assuming the problem just started without apparent reason, then it must be a glitch. For that, I want you to perform soft reset:

  1. While the phone is on, pull the battery out.
  2. Without the battery in place, press and hold the power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Attempt to turn the phone on.

If the phone still shows the same error message, try the safe mode and restart the phone one more time. If still the same, there’s no other option but to perform hard reset to format the data partition.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Get Detected and Recognized by Computer

Problem: I have been able to do this in the past in order to transfer photos and other files between my computer and my smartphone. But, after recent updates, when I connect my phone to my computer via USB, the computer doesn’t recognize the phone and I can’t transfer files. I remember there used to be a setting available to make the phone work as a media player or as a removable drive, but I don’t see that setting anymore. Any ideas? Thanks, Glen.

Troubleshooting: Hi Glen. Let’s make things easier for us, okay. The problem is with the drivers in your computer. I’m not sure if you already have Samsung Kies on it or not but if there is, then uninstall it. After that, log on to Samsung Kies page and download the appropriate version. You said the problem started after the recent update, so I assume your phone is running Android 4.3 or higher. Download Kies 3.0 instead of 2.6. after downloading and installing it, the computer must be able to detect and recognize your phone.

Galaxy S3 Screen Flickers, Freezes and Get Stuck During Boot Up

Problem: Hi, I’ve read your page on how to fix a Samsung S3 screen which flickers and dies and I’ve tried all the solutions but none of them work.

What happens is when I try to open large applications such as Playstore the screen will flicker, lose connectivity and then freeze, at which point I have to remove the battery and restart the phone. Usually during the restart process the phone will get stuck on the Samsung Logo. Please help. Thanks. — Raheez

Related Problem: I need help. My galaxy s3 keeps reading. Unfortunately, the process com.android.phone has stopped. I tried clearing my systems catch in apps under all. I believe I deleted the stock call app by accident when I rooted my phone under the file manager app called explorer. I reset my phone several times. Please help, I love my S3 and I’m currently out of options

Troubleshooting: Raheez, it is a firmware issue. I understand the hassle of resetting the phone but in your case, you have no other choice but to factory reset it. And I suggest you do it via recovery mode.

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Can’t Send Picture Messages After Update

Problem: Hello, I was on chat with Samsung yesterday for about an hour, and did not fix my problem.

Since the update, I can send Text Messages, but cannot send Pictures.

I checked my Wi-Fi, is it OK.

We cleared the cache and rebooted.

Next suggestion was to Factory Reset. Trying to avoid this.

Any advice? Thanks, Joe.

Solution: Don’t reset your phone over this, Joe. Instead turn on your mobile data as MMS messages are sent via mobile data networks. If it’s already on and you still can’t send a picture message, call your provider and specifically ask for the correct APN for your device, and perhaps, let the rep walk you through setting it up in your phone.

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Samsung Galaxy S6 calls start to break up and fade after 2 minutes, owner can’t be heard, other call related issues

Hello guys! In this post, I will address several call-related issues with the Samsung Galaxy S6 (#Samsung #GalaxyS6). The first problem is about calls that start to break up and fade after a few minutes, according to our reader. It’s not a common issue but it could happen to anyone. Continue reading to learn more about this problem and how to fix it.

Samsung-Galaxy-S6-Phone-Call-Problems

For those who are trying to find solutions to different issues, visit our Galaxy S6 troubleshooting page. We list down every problem we address each week and we already answer hundreds of them so there’s a big chance we already provided a solution to your issue. Find ones that are related to yours and use our solutions but if they don’t work for you, the contact us by accomplishing this online form.

Here are the problems I tackled here…


 

Calls break up and fade after 2 minutes

Problem: Calls begin well but break up and fade eventually after approximately 2 minutes. I can hear the other party but they hear broken audio. This applies to calls I originate…handset calls, speaker phone and Bluetooth are all affected. ATT is the carrier.

Troubleshooting: First of all, this problem is common if you’re using Voice over LTE network (VoLTE), so try to disable it first by following these steps:

  1. Open the Phone app.
  2. Tap on More and then touch Settings.
  3. Scroll to Call Settings section and tap Voice over LTE settings.
  4. Choose Do not use VoLTE, then OK.
  5. Now reboot your phone.

Once you’ve done that and the problem remained, try booting the phone in safe mode to isolate the issue.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

In safe mode, try making a call just to see if the problem occurs even if all third-party apps are temporarily disabled and if so, the only option left for you to do before you need your carrier’s intervention is the master reset.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem remained after this procedure, then you really have to send the phone in for repair or replacement as it is clearly a hardware issue.

Owner can’t be heard during phone calls

Problem: Hello, my friend has a Samsung Galaxy S6 only two months old. Everything was working fine till she googled talk to text. Now any calling she can hear but there is no volume when she is talking. Like it’s muted. Others with same phone looked but no one can figure it out. Verizon people did a soft reboot with no luck. Any suggestions?

Troubleshooting: Googling anything won’t affect the quality of the call or even if your friend installed the talk-to-text app, she should still be able to make or receive phone calls without any issues. But since the phone is your friend’s and there’s no way we can troubleshoot it, tell her to perform the master reset (instructions indicated above). This is the easiest way to fix the problem, however, she’ll have to backup all of her data as they’ll all be lost during the process.

Caller ID doesn’t show during phone calls

Problem: All of a sudden, ALL my incoming calls are saying restricted or unavailable.  Now I do not know who is calling.  My text messages are not doing this.  It will announce the correct caller.

Troubleshooting: It looks like the contacts that aren’t showing the caller ID have duplicates. Try to delete or merge the duplicates with the original one or if you’ve synced your online accounts, try to disable syncs for contacts for other accounts to avoid duplicates.

Galaxy S6 called out a number on its own

Problem: Phone was plugged in, connected to wifi, and locked. I was asleep when my phone started calling another phone number. I awoke to my phone trying to leave a voicemail for my boss. It was locked and no way to make a phone call.

Answer: It’s difficult to determine why your phone dialed a phone number on its own if it happened only once (you didn’t indicate that it happened again so I assume it happened only once). I suggest you observe your phone closely to see if it dials the same or other number on its own again. Honestly, I never encountered an issue like this before but ghost touches happen all the time and I’m not sure if this is one of those problems.

Calls go straight to voicemail

Problem: People are calling and it goes to voicemail. The call doesn’t even show in my call log as missed. It has happened a few times now.  I’m getting voice mails from people but the phone never rings and then call log doesn’t show anything. I have had trouble duplicating this issue. But it is still a problem because I’m still getting people that tell me only rang once and went to voicemail  full signal bars too.

Suggestion: If it doesn’t happen to every call, then the problem should be network-related or has something to do with the coverage or signal transmission.  There is, however, a little chance that the phone’s hardware that is responsible in receiving radio signals has an issue but either it’s a network problem or an issue with the phone, you still have to call your phone provider or carrier.

S Voice prompts can’t find network

Problem: I have to have either Wi-Fi or mobile data enabled to use hands free Bluetooth. The phone will work without these and the Bluetooth device, Jabra SP700, will still let me speak and hear through it but when I try to use voice commands or  it says it cannot find the network connection.

Troubleshooting: This issue has been so common even with previous Galaxy devices and there is one procedure that was already proven effective. Please follow the steps below to fix this problem:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap S Voice.
  6. Tap Disable or Turn off.
  7. Tap Clear cache.
  8. Tap Clear data, then OK.
  9. Tap Enable or Turn on to enable the service again. This time, it should work normally.

Can’t hear callers and vice versa

Problem: I can make calls it seems, but I cannot hear the other end and they cannot hear me. The box that show the call is dialing and connected and counting how long the call has been going. But I cannot hear any ringing or anything on the other end and they cannot hear me. Nor does their phone ring when try to call.

Suggestion: First of all, make sure that it’s not just the volume that’s the problem; when in a call, press the Volume Up button to increase the audio and if the problem still persists, try using headphones to find out if it happens with hands free equipment. If you have a Bluetooth headset, try that, too, and the speakerphone.

There is a chance the problem is with the microphone in the mouthpiece and the earpiece and if that’s the case, you will need a technician to repair it for you.

However, if the problem happens even in speakerphone or using a hands free device, then it’s time you calls your provider; either it’s a network problem or an issue with the phone itself.

Galaxy S6 unable to receive incoming calls and SMS

Problem: I am unable to receive incoming calls and sms’s. I can phone out and connect to the internet. I also get WhatApps. I have checked with my cell provider and my account is active, there are no network issues and no blocking on my phone. This has been on-going for a week. I have checked the phone is set to automatically check for available networks it is set to WCDM/GSM and is not on flight mode. The issue still persists. It was going straight to voicemail but no juts states the subscriber is unavailable.

Answer: If all calls go straight to voicemail, then your provider can do something about it as it concerns its system. During my tenure as a tech support for one of the wireless companies in the U.S., I always received complaints from subscribers having this kind of issue and we had a tool that could actually fix the problem in one click. I believe all carriers and service providers have the tool or the equivalent. So, you better call your provider about it because, frankly, there’s not much we can do about it.

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Samsung Galaxy S6 shows “Not registered on network” error, reboots during calls, other call related problems

There are a lot of posts online suggesting ways to fix the “Not Registered on Network” error on Samsung Galaxy S6 (#Samsung #GalaxyS6) but the thing is it’s never in the phone but either with the SIM card (GSM) or with the network (CDMA). The error simply means the phone can’t be recognized by the system so it gets no service at all.

Samsung-Galaxy-S6-Call-Problems

I have addressed several call related issues with the Galaxy S6 in this post, so if you’re bugged by an issue or two, check out the issues below as I may have already tackled your problem. Read on to learn more of these problems as you may encounter one of them in the future.

For those who are looking for a solution to a different problem, visit our troubleshooting page for the Galaxy S6 and try the solutions we provided. If they won’t work for you, then feel free to contact us and provide with all necessary details especially the problem.

Here’s a list of the problems in this post…

Samsung Galaxy S6 not registered on network

Problem: My Galaxy S6 says the network name once rebooted then immediately it says on service or emergency calls only. When I try to call someone it says not registered on network. Please help. I have tried many solutions with no luck.

Suggestion: The “Not Registered on Network” error is often associated with a defective SIM card especially for GSM users and a provisioning issue for CDMA. If you’ve tried a lot of things to fix this problem to no avail, perhaps it’s time you consider calling your network provider and have your SIM card replaced or your phone provisioned (again).

Galaxy S6 reboots during calls

Problem: My phone reboots during calls. It does not do it always but majority of times. I have not at all changed any settings or installed any ROMs.

Troubleshooting: It’s actually difficult for us to determine the cause of this problem but try to observe the device to know if it reboots even if not during calls as there’s a chance it’s a battery problem if that’s the case. However, if it only behaves like this whenever the phone app is used, then try clearing the cache and data of the Dialer app first and if that won’t work, try the master reset. At this point, we don’t know what’s wrong with your phone but the key to finding the culprit is keen observation and there’s no one that could do that but you.

The master reset is the most viable solution for now especially if the phone was functioning properly before until as of late.

Master Reset

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 won’t stay charged, couldn’t answer calls

Problem: It won’t stay charged but I also swipe to answer my calls and it won’t pick up. I have to call people back all the time because my phone won’t answer any calls.

Troubleshooting: There’s, obviously, something lacking here–you didn’t tell us what happened to the phone or when did this problem start. I am, however, sure that your device was working properly before until this problem happened, otherwise, you shouldn’t have contacted us but went to your provider or retailer and have it replaced.

My suspicion though, is that the phone suffered liquid damage that’s why it won’t charge and the touchscreen might have also been affected but I could be wrong. The best thing to do for it now is to send it in for repair. It needs to be properly observed and checked by a technician.

Can’t hear callers after a few minutes into the conversation

Problem: After a few minutes talking, I suddenly can not hear the other person speaking. They can hear me but I can not hear them. Resolved if I go to speakerphone. Happens intermittently. Perhaps every 10th call or so.  Usually after at least a few minute conversation. Most annoying and carrier has no idea. Thank you for any confirmation, experience and hopefully advice you may have.

Suggestion: It’s a faulty earpiece! It might be as minor as loose connection or it can be anything else. The point is, it’s a hardware issue and you need somebody who can properly check it. Send it in for repair or have it replaced instead.

Person on the other end can’t hear owner when calling over Wi-Fi

Problem: Person on the other end of a call cannot hear me only when I am using the WIFI feature (calls by wifi). Good strong wifi signal.I have stood next to the router…still they cannot hear me. The person on the other end hears static.

I have reported this to T-Mobile for the second time…they are working it now. Other S6 phones at the house do not appear to have the problem. Thoughts?

Suggestion: The Wi-Fi Calling feature is still a very young service and may contain a lot of bugs and/or problems. It’s a good thing you already reported this to your carrier so as of now, the best thing to do is to wait until T-Mo can provide you with a resolution as it seems like a service issue.

Calls go straight to Voicemail

Problem: When a call comes in it rings twice and go directly to voicemail. Have been to Samsung about 6 times and changed the gear watch. Thought that was the problem. Does not work.

Suggestion: Don’t get stressed over this problem as it’s not an issue with the phone but with the service. As long as Voicemail is properly setup on  your phone using the data provided by your provider, there’s not much you can do about the calls going straight to VM. Call your provider, report the problem and troubleshoot with the representative if necessary.

Callers can’t hear the owner

Problem: When making calls I can hear them and they can hear me. Then my phone will like mute me out so they can not hear me. And then it goes back to operating normally.

Troubleshooting: It might be a glitch. In fact, you’re not the only one having this problem. A factory or master reset may be able to fix this issue.

It could also help if you check the hole at the bottom of the phone where the microphone is located. Try to find if dirt corrodes the hole and if so, clean it up and the problem will be fixed.

Prompted with “The number you have called is not assigned…” when dialing out

Problem: Just updated my phone this afternoon. Now I cannot make or receive calls. I receive the message “The number you have called is not assigned. Please check the number and try again.” All other aspects of the phone are working normally. Internet, Texts, WiFi,  location.

Troubleshooting: It’s with the network side; you need to call your service provider and submit a support ticket. There were some owners who suggested disabling LTE would fix or, at least, allow them to make outgoing calls so try that if you badly need to call out a number but for the permanent fix, only your provider can do something on their end.

Owner’s number gives a busy signal when someone calls

Problem: When I’m on the phone if somebody calls me it gives a busy signal! It does not let me know that somebody has called and doesn’t give the caller the option to leave a message!

Suggestion: Sounds like your phone number has been temporarily disabled for some reason. Nothing you can do about it except call your service provider; it’s them that can rectify things for you.

Galaxy S6 doesn’t ring when someone calls

Problem: If I’m using the web or the Facebook app and someone tries to call me it doesn’t ring on my end. People have to txt me and tell me to call them or they will tell me at a later time I tried to call you on such and such day but you didn’t answer. This is very annoying. I’m afraid to do anything on my phone if I am expecting a call for fear of missing it.

Troubleshooting: This problem is similar to an issue wherein all calls go straight to voicemail and when it comes to this, it’s your service provider that can do something for you. Your number needs to be reactivated not that it’s been disabled. It could be a system issue (network side) and we don’t have access to those things. Call your provider and report the problem.

Wi-Fi Calling feature keeps failing on Galaxy S6

Problem: The device keeps dropping Wi-Fi calling connectivity I have swapped out several phones now and nothing seems to be working I have even performed hard reset and factory reset any idea what might be causing this and how to fix it it’s rather annoying and very undependable I am also even went as far to purchase a new wireless router but that did not help I have spoken to sprint on several occasions and all they can do is keep swapping the phones out.

Answer: The Wi-Fi calling service is still in early stage and while it’s a good feature, it needs improvement. That said, it’s no coincidence that a lot of units have the same exact problem; it’s obviously a service issue. Unless Sprint acknowledges it, there will be no proper resolution to this problem. Instead, the company will just keep swapping phones.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Straight Talk Galaxy S4 Problems, Errors, Glitches and Solutions [Part 2]

Straight-Talk-Galaxy-S4-Problems-2

To our valued readers, happy New Year! This is the 2nd part of our Straight Talk Galaxy S4 problems troubleshooting series. As what the title implies, this post is intended for Galaxy S4 owners that are under the umbrella of Straight Talk. But just because we specifically included the name of the service provider doesn’t mean that the troubleshooting steps I cited here won’t work with other variants of S4.

If you have an S4 and is under contract with other providers and you found a problem in this post that’s related to yours, then try to use the instructions we provided to attempt to fix your problem. You may also browse through our Samsung Galaxy S4 Troubleshooting page because all of the problems we addressed in the past can be found there.

In the event that our troubleshooting procedures didn’t work for you or if your problem hasn’t been addressed yet, feel free to email us at [email protected]. Be sure to provide all necessary details so we can assess your problem accurately. You may also post your concerns on our Facebook wall or Google+ page.

The following is a list of problems addressed in this post:

  1. Straight Talk Galaxy S4 Can’t Download and Browse Via Mobile Data
  2. Straight Talk Galaxy S4 Shows No SIM Card Error
  3. Straight Talk Galaxy S4 Won’t Turn On
  4. Calls Go Straight To Voicemail on ST Galaxy S4
  5. Straight Talk Galaxy S4 Has Very Slow Connection
  6. Straight Talk Galaxy S4 Won’t Boot Up Completely
  7. ST Galaxy S4 Shows 1 Unread Message
  8. Straight Talk Galaxy S4 Internet Has Stopped
  9. Straight Talk Galaxy S4 Randomly Reboots After An Update
  10. Straight Talk Galaxy S4 Redownloads Documents
  11. MicroSD Card Randomly Unmounts on ST Galaxy S4

——————–

Straight Talk Galaxy S4 Can’t Download and Browse Via Mobile Data

Problem: Hello guys, I’m hoping you can help me with my problem; I bought a Samsung Galaxy S4 from AT&T two months ago. The problem occurs after I ported my phone number from AT&T over to Straight Talk. In the first few months of subscription with Straight Talk I don’t have a problem downloading and browsing a web with my phone. However, since last week until now I notice that I cannot anymore download and browse a web using my mobile data. I also checked my Wi-fi and there’s no problem with it. The signal bars are full, I tried also turning my phone Off and On but there’s no use. I’m hoping that you can give me a solution or remedy to fix my phone. I’ll wait for your reply guys and thank you and more power!

Troubleshooting: Issue like cannot download or browse the web is one of the most common issues that we are receiving right at this time from our readers. However, there are lots of factors that we need to consider why your phone is having this issue. First, if you prefer to use the data of your phone, make sure that mobile data is turned on. Second, make sure that there’s no signal interruption in your area by checking the signal bars of your phone. Weak signal can also affect if you’re downloading or browsing the web.

In addition, APN settings must be correct. You need to check if all characters are correct. If you’re not sure that you have the right APN, I suggest that you call your service provider and ask for the right one. There are instances that the APN settings of the phone is lock or set on the system where you purchased the phone. For example, from AT&T, sometimes the APN settings of the phone is set only in AT&T. Although, it will work for a few months but there is a possibility that the APN settings will automatically set-back from its original setting which is the AT&T setting.

Straight Talk Galaxy S4 Shows No SIM Card Error

Problem: Hi guys, I hope you can help me with my problem. Last month I bought a Samsung Galaxy S4 from Walmart and have Straight Talk service on it. The phone is actually good, however, just this few weeks I encountered an error it shows on the phone screen “No SIM Card”. In fact, just this week it happened everyday on my phone, and the only thing that I’m doing is just to reboot my phone but after a few hours the error message shows-up again. I don’t know what is really the problem is it the SIM card or the phone itself? I’ll wait for the response and thank you for this free support it’s a big help for us and more power! — Nick

Troubleshooting: Hello Nick. Basically, that kind of error message is very common especially if you’re using an Old Straight Talk SIM Card. You mentioned that every time the error message shows-up on the screen you just reboot the phone and the it will be back to its normal operation. I think there’s no problem with your SIM Card.

You need to observe the performance of your phone. Try to remove the battery and wait for a minute before putting back the battery to the phone. In case, the issue will occur again that’s the time that you need to call Straight Talk Customer Service.

The representative will provide some troubleshooting steps, which you need to follow. Straight Talk provides 1 year warranty for its devices, which you need to use if proven the phone has the issue.

The representative will try to fix the issue, but if they cannot fix it, most probably they will create a ticket and send you a box where you will put your defective phone together with the label. You can received the box in 3-5 business days depending on how far your area is from their warehouse.

Straight Talk Galaxy S4 Won’t Turn On

Problem: Hi guys, I have an issue with my Straight Talk Samsung Galaxy S4 phone, I don’t know if this is just a minor problem. Last night my phone was turned off, I tried to turn it on but unfortunately, it won’t. I charged the phone the whole night and the LED notification lit up and there’s a message battery full. I’m not a tech-savvy person but I can assure you that the phone wasn’t dropped or submerged in the water. I don’t know why this issue happened on my phone. Any response is much more appreciated and thank you! — Jane

Troubleshooting: Hey Jane. It’s probably just a minor glitch. I can’t see any reason why the phone won’t turn on after it has been turned off. For this, I want you to try the soft reset first:

  1. Remove the back cover and pull the battery out.
  2. Press and hold the power key for a minute, and then repeatedly press (as many times as possible) it in a bid to get it from being stuck.
  3. Insert the battery back in and secure it with the back cover.
  4. Attempt to turn the phone on to see if it can boot up successfully now.

If soft reset can’t fix it, then boot the phone in safe mode and just reboot normally after that.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Calls Go Straight To Voicemail on ST Galaxy S4

Problem: Hi guys, I have a Samsung Galaxy S4 and my service provider is Straight Talk. I subscribed to their Unlimited data, calls and text, however, right now I can’t receive any call. 3 days ago I noticed that people cannot call on my number. So, I used my boyfriend’s phone and try to call my phone number, but I was routed directly to my voicemail. However, after a day I tried again calling my own number but again I routed directly to my voicemail. Until now I cannot receive any calls and can’t make a single call. However, I hate calling the tech support because obviously they’ll have to transfer my call several times and it’s just a waste of time. Any response about my issue is a huge help for me and thank you! — May

Suggestion: Hi May, you really need to call Straight Talk’s tech support hotline because this problem is on their end and not with your phone. I understand why you don’t want to call them but there’s no other choice. Straight Talk’s representatives have a tool that can fix this issue in a single click of a button. Also, if the problem is with your account, then they can verify it and eventually fix the problem.

Straight Talk Galaxy S4 Has Very Slow Connection

Problem: Hello guys, I have a problem with my data. I have a Galaxy S4 and my service provider is Straight Talk, in the first two weeks of the month my data is really fast but in the third to fourth week my connection is really bad. Even a single site my connection takes so long to load. I don’t know if there’s something wrong with my phone or on my connection. Right now, I’m having much trouble, I don’t really know what’s the problem. Any response can help a lot, thank you and more power guys! — Jim

Troubleshooting: Straight Talk sure offers unlimited data plan but only a few of its subscribers know there is a cap. If I’m not mistaken, the cap is 5GB for every billing cycle. It means that when you consumed 5GB or more data, your connection speed will be throttled down, thus, you will experience slow browsing. There’s no way to fix this except buy a new unlimited card from Walmart. To prevent this issue from happening in the future, minimize streaming of videos from sites like YouTube, Facebook, etc.

Straight Talk Galaxy S4 Won’t Boot Up Completely

Problem: Hi droid guys, I have a Galaxy S4 and I use Straight Talk unlimited plan. Anyway, last day my phone shutdown on its own and I don’t know what the issue is. I tried turning it on but the phone was not responding. However, I tried also removing the battery of the phone and press the power button as what you mentioned in one of your articles and fortunately the phone turned on. But the problem is it is stuck on the Samsung Logo. After 15 minutes I checked my phone but the problem is still the same. Please help me, thank you for your free support and more power! — John

Troubleshooting: It could be just a glitch, could be anything else; we don’t know for sure. The consolation is the phone powers on. So, let’s make it to boot up to the Home screen. I don’t know the setup of your phone or why the problem happened so let’s take the safest route.

The first thing I want you to do is to boot the phone in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone can boot successfully in safe mode, try to reboot normally. Such procedure usually fixes problems like this. Otherwise, wipe the cache partition by booting in recovery mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

ST Galaxy S4 Shows 1 Unread Message

Problem: Hi guys, I have a problem with my phone, every now and then there’s notification appearing that I have 1 unread message. I already deleted all of my messages but the notification still on the screen. I’m hoping this is not a serious problem. I need help for this issue; I’ll wait for your suggestions thank you! — Richard

Troubleshooting: Hey, Richard. It’s just a minor glitch in the service that handles data for notifications and badges. Don’t worry, it can easily be fixed. Just follow the steps below and you’re good to go:

  1. From the Home screen, tap Menu key
  2. Simply tap the More tab
  3. Tap the Application Manager, swipe to display All section
  4. Scrolll and locate BadgeProvider
  5. Tap Clear Cache, and Clear Data
  6. Reboot the phone

Straight Talk Galaxy S4 Internet Has Stopped

Problem: Hi droid guys, this is my second email to you guys and my second problem. The solution your provided me with my first problem totally helped me. Thanks. My phone is a Samsung Galaxy S4 under Straight Talk network. The issue of my phone is, every time I browse the web using my data there’s a notification appearing on the phone screen “Unfortunately, Internet has stopped.” Please help me to fix my phone, and more power! — Sylvia

Troubleshooting: Internet is actually Galaxy S4’s stock browser, so if it stopped working, you’ll still be able to connect to the internet using other apps. One of the most common reasons why stock apps like Internet will crash is when there are other apps connected to it that were disabled. I’ve outlined a troubleshooting procedure for you below:

  1. From the Home Screen, tap Menu key.
  2. Tap Settings and then Application manager.
  3. Tap left or right to show the contents of the All tab.
  4. Make sure that no App is labeled “Disabled”
  5. Scroll and tap Internet app.
  6. Tap Force Close button.
  7. Tap Clear Cache button.
  8. Lastly, tap Clear Data button. (Take note you will lose all the bookmarks and browsing history.)
  9. Tap OK to confirm.
  10. After that, Launch Internet again and wait if the error message will appear again.
  11. If the error still on the screen, try wiping the cache partition. If these steps won’t work then you can Factory reset your phone or try to use other browsers like; Opera, firefox and Chrome.

Straight Talk Galaxy S4 Randomly Reboots After An Update

Problem: Hi droid guy, I have a Samsung Galaxy S4 and my service provider Is Straight Talk. My phone is keep on rebooting after I done an update to my phone. I don’t want to factory reset my phone because I have lots of important files stored on my phone. I hope you can help me, I’ll wait for any of your advice and more power. — Mila

Troubleshooting: Hi Mila. It seems like the recent update corrupted some data or caches and that’s what’s causing the reboots. We really don’t know for sure the extent of this problem but in our troubleshooting, let’s take the safer way. That said, the first thing I want you to do is boot the phone in safe mode:

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If the phone can boot successfully with all third-party apps temporarily disabled, then the data that were corrupted belong to apps you downloaded. Without doing anything yet, try to reboot the phone to see if it can boot normally. Usually, this procedure works because the phone just needs to cache newer sets of data and replace those that were corrupted. However, if the phone failed to boot normally from safe mode, then you need to wipe the cache partition via the recovery mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

If wiping the cache partition failed, then a full reset is necessary to bring the phone back to life. You can do so while in recovery mode:

  1. Switch your phone off.
  2. Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  3. To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  4. Scroll down and select Wipe Data/Factory Reset.
  5. Scroll down and select Yes – Delete All User Data.
  6. When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Straight Talk Galaxy S4 Redownloads Documents

Problem: Hi droid guys, I have a Galaxy S4 and has a weird issue. Anyway, my phone keeps on syncing photos and documents even I already turned off all syncs. Notifications appearing all the time and some other photos and documents already synced and downloaded. I don’t know what’s the problem of my phone. Please help me and more power! — Betty

Troubleshooting: It’s just a glitch with the system, Betty. Usually, this issue occurs after an update or when the phone shut down unexpectedly. The Download Manager attempts to download data that are still in the phone’s memory, or at least, it appears that way. Actually, those documents or data haven’t been re-downloaded, it’s only the phone notifying you that it has finished “downloading” something and when you touch the notification, nothing happens. It is more of an annoyance than a problem, really. To fix this, just follow the simple procedure below:

  1. Go to Settings.
  2. Tap More Tab
  3. Tap Application Manager
  4. Swipe left of right to show the All Tab
  5. Tap the Download manager
  6. Tap Clear Cache
  7. Tap Clear data and tap OK

MicroSD Card Randomly Unmounts on ST Galaxy S4

Question: Hi Harold, my name is Paul and I own a Samsung Galaxy S4 given to me by my son and I have Straight Talk as my service provider. I have a very annoying issue with the phone. Out of the blue it will notify me that the SD card has been unmounted unexpectedly but I didn’t touch it. The card was actually mine and I have been using it for years when I was still using my old Nokia phone. I have a hunch the card can already be damaged but is it really the case? I need your advice on this. Thanks for sharing your knowledge with the world.

Answer: Hey Paul! Honestly, I really don’t know if your microSD card is already damaged but based on your description, I think you’re right about your suspicion. I suggest you backup all your data first while you still can. Once finished, reformat the microSD card using FAT32 format and mount it back on your phone, and then observe closely if the error still pops up. If so, then it’s time you bought a new microSD card. However, if the problem is fixed, continue using the card but be cautious as it may be in the verge of being damaged. Don’t save your important data in it.

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