A powerful device like your Samsung Galaxy S10 Plus that keeps rebooting randomly could either mean that there’s a problem with its firmware or there’s a very serious hardware issue. Most of the time, random reboots are due to inconsistencies in the software of the phone but for electronic devices that rely on the battery for its power, it could also mean the battery is failing or another hardware component is not working properly.
As an owner, you must do some troubleshooting procedures just to try to fix your device that keeps rebooting randomly. Don’t worry, based on experience, this problem is not that serious and you may be able to fix it on your own after doing a procedure or two. So, if you’re one of the owners of this device that currently keeps on rebooting randomly, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.
Fixing Galaxy S10 Plus that keeps rebooting randomly
Random restarts are among the most common performance-related issues and while they may be very annoying, they’re often very easy to fix. One of the procedures below may get rid of the problem, so try to see which one works for you.
First solution: Use your phone in safe mode
We need to know if the cause of the problem is a third-party app or not and that’s the reason why you need to run your phone in safe mode first. There are times when apps crash and cause inconsistencies in the system and trigger the restart. So, follow these steps to restart your Galaxy S10 Plus that keeps rebooting randomly in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
When your phone has successfully booted up into this mode, continue using it to see if the random reboots still occur. If your S10 Plus works fine while in this environment, then it means that the problem is caused by a third-party app or service.
Second solution: Uninstall apps that might be causing the problem
You only need to do this if the the random reboots don’t occur while your phone is in safe mode. For this, you have to determine which of your apps is causing the problem and once you have something in mind, reboot your phone in normal mode and uninstall the suspected app. Try to see if your phone would still reboot after uninstalling the app. If it still does, then you may have to uninstall more apps that you think are causing the problem. Here’s how to uninstall an app from your phone:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and tap suspicious app.
- Tap UNINSTALL > OK.
It would actually be a hassle to uninstall one app after another without the guarantee of success. So, if you think it would be a lot easier and faster to just create a backup of your important files and reset your phone, then move on to the next solution.
Third solution: Backup files and do the Master Reset
After uninstalling some apps and your still keeps rebooting randomly or if the problem still occurs in safe mode, then this is the next thing you have to do. You need to bring the device back to its default settings and configuration by performing the master reset. This will deleted all your personal information, settings, apps, files and data so make sure to create a backup before you actually reset the phone.
Just before you begin the process, make sure to remove your Google account so that you won’t be locked out of your device after the reset. Once everything is set and ready for your Galaxy S10 Plus, follow these steps to do the master reset:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
A master reset will rule out the possibility that the problem is only with the firmware. All software issues can be fixed by a reset but if the problem persists after this procedure, then it could mean that the problem is actually with the hardware. In this case, you have no other choice but to bring your phone back to the store or any Samsung Experience hub to get it checked.
I hope that we’ve been able to help you fix your Galaxy S10 Plus that keeps rebooting randomly. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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