The new Red Dead Online August 2020 update (1.21) brought some issues with it, with some Xbox One users complaining that the game is now crashing and sometimes, won’t even load. If you are one of these unlucky gamers, this troubleshooting guide might give you an idea how to fix it.
Why is Red Dead Online crashing on your Xbox One?
There’s been a growing list of Xbox One players reporting to us that their Red Dead Online game has become broken and keeps crashing after installing an update. If you haven’t figured out what’s causing your own game to crash at this point, check out the possible reasons below.
Random game or console bug.
Some Xbox One games may crash at random but doesn’t mean that there’s a serious issue going on. In some cases, errors may show up which may result to the system crashing issue as well.
If you noticed that Red Dead Online seems to be crashing and there’s no obvious pattern that you can identify, the problem may be caused by a random game glitch.
Slow or intermittent internet.
Some online games like Red Dead Online may fail in the loading screen or while in the middle of the play due to bad internet connection. Try checking your internet connection at home to see if it’s dropping.
If the connection is too slow or there’s not enough bandwidth, some online games may crash and fail to work properly as well.
If Red Dead Online was working normally before you updated it, it’s possible that the cause of the problem may be the August 2020 update.
At this time, there are many players experiencing problems with this game right after the update 1.21 was installed. Issues range from crashing to the dashboard to showing errors similar to PS4 CE-34878-0 to total shut down of the console.
Corrupted system cache.
Some Xbox One games may crash due to a corrupted system cache. Learn how to clear the system cache on your Xbox One below.
Xbox One hardware malfunction.
Majority of game crashing problems on Xbox One are caused by minor issues and sometimes, by coding glitches after updates. There may be a few users who will encounter crashing issues due to more serious hardware problems.
If you have other games crashing aside from Red Dead Online, you should consider troubleshooting the hardware or by having it checked by a professional.
Some Xbox One consoles may overheat and cause games or the system to crash. While overheating is usually due to poor ventilation, some other causes of overheating can be traced to hardware malfunction.
How to fix Red Dead Online crashing on Xbox One?
If Red Dead Online keeps crashing on your Xbox One, below are the possible solutions that you can do to fix it.
- Check the Red Dead Redemption 2 game disc.
If you have the physical Red Dead Redemption 2 original game, make sure that you check if the game is crashing due to a scratch or crack in the game disc. Keep in mind that your Xbox can continue reading the game disc even when there’s visible scratches. You don’t need to have a spotless disc.
In some cases though, fingerprints or smudges may cause the game to fail to load or crash in the middle. Make sure that you clean the game disc by wiping it with clean, soft microfiber cloth.
If you have the digital copy of the game, skip to the next solution.
- Force close the game.
Some game issues are easily fixable by doing a simple solution: restarting the game. If Red Dead Online seems to be crashing, try to force close it with these steps:
-While in the game or app, press the Xbox button on your controller.
-Make sure that the biggest application tile is highlighted, and then press the Menu button.
Once the game has been closed, load it up again and see if the problem goes away.
- Power cycle the Xbox One.
If restarting Red Dead Online did not work, the next thing that you can do is to refresh your Xbox One’s system cache. This is done by rebooting the console, a process also known as power cycle. Here’s how it’s done:
-Close any game or application currently running.
-Turn off your Xbox One via the Power menu.
-Unplug the power cable from the back of the console.
-Wait for 30 seconds. This should be enough time to clear the system cache.
-Plug everything back in and turn on your Xbox One.
-Play the game again and check for the problem.
- Delete the game and reinstall.
Some Red Dead Online players have reported to us that they had to resort to a more drastic solution of deleting and reinstalling the game.
If the game is still crashing at this time, you should consider removing it from the system and reinstalling it.
- Wait for updates.
Some game issues, especially those that pop up after a new version or update was released, are not fixable on a user’s end. Since Rockstar has not responded yet whether or not crashing issues on some Xbox One devices are due to the latest Red Dead Online update, we can’t yet confirm if there’s any upcoming patches.
If your Xbox One is working when you play other games and you only encounter errors or crashing issues with Red Dead Online, we suggest that you stop playing the game for now until a new update to fix the current crop of problems is released.
You can monitor Rockstar’s Twitter support page for any news regarding Red Dead Online.
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