Despite being mid-range device, the Samsung Galaxy A10 actually has some impressive hardware specs and Samsung has proven it could dominate the highs and lows of the Android market. But just like any great phone, the Galaxy A10 is not free of issues and errors. In fact, some of our readers that own this device reported that their device is not charging anymore. Some users even thought that it’s a hardware problem–which can be true–but the best way to know what the issue really is, is to troubleshoot the device.
So, in this post, I will walk you through in troubleshooting your Samsung Galaxy A10 that’s not charging for some reason. We will consider every possibility and rule them out one by one until we can determine what this problem is all about. So, if you’re one of the owners of this phone and are currently having similar issues, continue reading as this post may be able to help you one way or another.
Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.
Troubleshooting Galaxy A10 that’s not charging
Contrary to what many believe, a charging problem can be very minor as long as your phone doesn’t have any signs of physical and/or liquid damage. Needless to say, you may be able to fix this problem on your own without taking that trip back to the store. With that said, here’s what you need to do…
First solution: Force restart your Galaxy A10
The very first thing you have to do if you have this kind of problem is to perform the forced reboot. It’s a simulated battery removal which addresses many firmware-related problems. You need to do this first because this issue might be just a result of a minor firmware glitch or issue. None of your files and data will be deleted if you did this so there’s no need to worry about them. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy A10 logo shows on the screen.
Once your phone has successfully rebooted, try connecting it to its charger and if it’s still not charging, move on to the next solution.
Second solution: Make sure it’s not an issue with the charger and cable
It may sound like a very complicated thing to do but in reality, it’s not. In fact, what you need to do is just look into the port of the charger to see if there’s some kind of gunk, lint or debris suspended in it. Use an anti-static brush to clean the port or you may use a dry toothbrush to get rid of anything that doesn’t belong. Should you see a trace of liquid in the port, insert a small piece of tissue paper and leave it there for a minute or two.
Next, check the cable to see if it has breaks or if there’s anything that obstructs electricity on both ends. Any substance that sticks on either end should be removed. Or, if you have another cable you could use, that would be better.
So, basically, all you have to do at this point is to check if the charger and the cable are both in good condition. If they are and your Galaxy A10 is still not charging, then try the next solution.
Third solution: Check the charging port of your phone
Similar to what you did with the charger and cable, you have to check the charging port of your phone to see if there’s some gunk, lint or debris that obstructs electricity. Also use an anti-static brush to clean the port and if you think liquid has found its way into it, insert a small piece of tissue paper, let the phone sit on the table upright for a couple of minutes and then try to charge it again. If your Galaxy A10 is still not charging after all this, then move on to the next solution.
Fourth solution: Use a different power source
We now need to rule out the possibility that the problem is with the power adapter. Although we’ve already checked its condition in the previous step, it’s imperative that we know if it’s still working or not. So, try connecting your phone to the computer, laptop, powerbank or another adapter. If it gets detected by the computer or charges with other power source, it’s obvious at this point that the problem is with its original power adapter. The best solution is to buy a new charger for it, preferably the original charger, or just use a third-party adapter that produces the same current or voltage.
On the other hand, if the phone doesn’t get detected by the computer or still not charging when connected to a different adapter, then move on to the next solution.
Fifth solution: Get the phone repaired
At this point, the best thing you can do is bring the phone back to the Samsung store where you bought it or to a local shop so that a technician can fix the problem for you. It’s possible that one of the charging components inside is damaged. And if possible, before you actually bring the phone to the shop and hand it over to the tech, it’s best to reset it to wipe off your personal information. So, backup your data first, remove your Google account and then follow these steps to reset your phone properly:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy A10 logo shows, release all three keys.
- Your Galaxy A10 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Once you’ve successfully reset the phone, try to see if it works this time. The purpose of this reset is not just to remove your personal information from your device but to rule out the possibility that it’s just an issue with the firmware. If your Galaxy A10 is still not charging after this, then it’s time to take that trip to the store.
I hope that we’ve been able to help you fix your Galaxy A10 that’s not charging We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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