How to unfreeze a frozen or stuck Samsung Galaxy A6 2019 smartphone [Troubleshooting Guide]

Need help with your Samsung Galaxy A6 2018 that keeps freezing or getting stuck? This post highlights some helpful tips and applicable walkthroughs. This may be able to help you out. Read on for a more detailed solution.

A smartphone typically gets stuck or frozen due to errant apps or corrupted data. This usually occurs when a faulty update is installed and also when you download files or apps that contain virus and malware. Memory issues like when the device is running low on memory space are also among the triggers. Old devices are prone to this but new devices can also give into a similar issue.

In worst cases, a device may keep on freezing due to a damaged component. Your device might have obtained some sort of physical or liquid damage with random to frequent freezes as the transpiring symptom. Unfortunately for freezing issues attributed by hardware damage, your only way to get it fixed is through hardware repair. However, for the same issue that’s inflicted by software errors and glitches, it can still be helped by performing some workarounds.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to unfreeze frozen Galaxy A6 2018

The very first and key solution to unfreeze your frozen Galaxy A6 2018 smartphone is a force restart. This is a simulated battery-removal procedure to restart and unfreeze a frozen smartphone with a built-in or non-removable battery. It works the same as a soft reset but done through the physical buttons since the device screen is not responding to touch commands.

Here’s how to force restart and unfreeze your frozen Galaxy A6 2018 smartphone:

  1. Press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds or until the Samsung logo shows up on the screen.
  2. Release both buttons when the Samsung logo appears.

Allow your device to boot up completely. Once it’s successfully rebooted, you will need to continue to troubleshoot software errors on your phone and get rid of the culprits. Doing so will prevent your device from getting stuck again. These are the recommended workarounds and generic solutions for you to try on.

First solution: Boot in safe mode and diagnose apps.

Third-party apps are temporarily disabled when your device is in safe mode. This allows you to determine whether or not the problem is attributed to a third-party app.

  1. With your phone turned on, press the Power button for a few seconds until the Power off menu appears.
  2. Tap and hold on Power off until Restart in safe mode option appears.
  3. Tap OK to confirm booting into safe mode.

Your phone will then restart in Safe Mode. You should then see a Safe Mode label at the bottom left corner of the screen.

If your phone doesn’t freeze or get stuck while running in safe mode, it’s an indication that a third-party app is the trigger. Try to think of which app you’ve downloaded before your device started to act up. Otherwise, you may have to delete individual apps from your device, starting from your most recent download.

Second solution: Update phone software to the latest version available.

Keeping your device system up-to-date is highly recommended to ensure its optimum performance. Software updates also offer fix patches to get rid of any issues inflicted by software bugs and malware. If you haven’t yet updated your Galaxy A6 2018, then you can check for available software update to download and install with these steps:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Select Software updates. If you don’t see this option, tap About Device then go to Software updates.
  4. If an update is available and you want to install it now, tap on Download updates manually.

Your device must be connected to the Internet through Wi-Fi (preferably) to avoid using up your mobile data allowance. Updates may take some time to install especially those that come in large file size.

Also consider updating your apps. If you haven’t set your device or apps to auto-install updates, then you will need to manually install pending app updates from the Play Store. Here’s how:

  1. Open the Play Store app and then click the Menu icon on the top-left corner.
  2. Tap on My Apps & Games.
  3. Tap to select the app with pending update.
  4. Tap on the Update button.
  5. For multiple app updates, you can select the option to Update All apps at once.

Wait until all apps are finished updating then reboot your phone. Doing so will ensure all new changes are properly applied and refresh the device memory as well.

Third solution: Wipe cache partition and master reset in Android recovery mode.

Wiping cache partition and factory data reset through Android recovery can be considered among the last options to deal with persistent issue on freezing. Doing so will help clear fatal system errors, from major data corruption as well as malware or virus infection. But please note though that you will lose personal information from doing so. Should you wish to continue, back up important files you have to cloud storage or your computer if possible. Then follow these steps to factory reset and wipe cache partition on your Galaxy A6 2018 smartphone via Android recovery:

  1. With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  2. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  3. Press the Volume Down button to highlight Wipe data/Factory reset option.
  4. Then press the Power button to confirm selection.
  5. Press the Volume Down button again to highlight Wipe cache partition then press the Power button to confirm.
  6. Wait until the device is finished resetting and wiping cache from the system partition. As soon as the factory data reset and wipe cache partition are completed, the Reboot System Now option is highlighted.
  7. Press the Power button to reboot your device to apply the recent changes and refresh the operating system.

Allow your device to finish restarting and then use it as you normally do. If it doesn’t get frozen or stuck any more, the problem is solved and you’re good to go. Otherwise, your phone may have some tangible damage that needs some physical repair.

Other options

If you’ve reached this part having the same issue on your Galaxy A6 2018, then it’s time to consider opting for service. Unfortunately, nothing much can be done on your end to fix it. The symptoms you’re dealing with on your phone are most likely attributed to hardware damage and therefore a technician’s aid is already needed. In that case, you can take your device to the nearest Samsung service center in your place, or else, contact your carrier for further options and official recommendations.

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