How To Resolve Scrolling Not Working Problem In Chrome

Resolving Scrolling Issues in Chrome

If you're experiencing issues with scrolling in Chrome, it can be frustrating and disrupt your browsing experience. Here are several steps and solutions to help you resolve the problem effectively.

Disable Smooth Scrolling

One of the most common solutions to resolve scrolling issues in Chrome is to disable the smooth scrolling feature. This feature, while intended to enhance the scrolling experience, can sometimes cause problems.

1. Open Chrome and type chrome://flags in the address bar.
2. Press Enter to access the Chrome flags page.
3. Type "smooth scrolling" in the search bar.
4. Select "Disabled" from the drop-down menu next to the smooth scrolling option.
5. Restart Chrome to apply the changes.

Check and Disable Extensions

Extensions can sometimes interfere with Chrome's functionality, including scrolling. Here’s how to identify and disable problematic extensions:

1. Open an Incognito window in Chrome to see if the issue persists without extensions.
2. Go to chrome://extensions and disable extensions one by one, starting with the most recently installed.
3. Restart Chrome after disabling each extension to check if the issue is resolved.
4. Remove any extension that causes the problem.

Adjust Mouse Settings

Sometimes, the issue may be related to your mouse settings. Here’s how to adjust them:

1. Open the Control Panel by pressing Windows + R, typing control panel, and hitting Enter.
2. Set the view to "Large icons" and click on the Mouse option.
3. Adjust the mouse speed to a midpoint under the Buttons category.
4. Set the vertical scrolling to 7 and horizontal scrolling to 3 under the Wheel category.
5. Click Apply and OK to save the changes.

Reset Chrome Settings

If the issue persists, resetting Chrome to its default settings can be a solution:

1. Open Chrome and go to Settings by clicking the three vertical dots menu.
2. Scroll down to the Advanced section and click on Restore settings to their original defaults under the Reset and clean up section.
3. Click the Reset settings button to confirm. This will disable all extensions and reset personalized settings.

Enable and Disable Scroll Inactive Windows

This method can sometimes resolve scrolling issues, especially on Windows 10:

1. Go to Start > Settings > Devices > Mouse.
2. Locate the option Scroll inactive windows when I hover over them and disable it.
3. Wait a few seconds and then enable it again.
4. Repeat this process a few times to see if it resolves the issue.

Reinstall Chrome

If all else fails, reinstalling Chrome might be necessary:

1. Uninstall Chrome from your computer.
2. Download and install the latest version of Chrome from the official website.
3. Restart your computer after the installation is complete.

Additional Troubleshooting Steps

• Use Chrome Cleanup Tool: This tool can help remove harmful software that might be causing the issue. Go to Settings > Advanced > Clean up computer and follow the prompts.
• Delete User Profile Data: If you prefer to only erase the Chrome user profile data, press Win + R, type %LOCALAPPDATA%\Google\Chrome\User Data\, and rename the default folder to default.backup.
• Check for Hardware Issues: If the problem persists across all browsers, it might be related to your mouse hardware. Try using a different mouse to see if the issue is resolved.