How To Fix Xbox Series X Controller Keeps Disconnecting Problem

The Xbox Series X controller keeps disconnecting issue is usually caused by a software glitch. The best way to fix this problem right now is to perform a software update on the Xbox console. You also need to check for any new updates for the Xbox Series X controller.

The Xbox Series X is the latest next generation gaming console that was first released in November 2020. It is able  to run 4K resolution games at up to 120 fps making it the most sought after Xbox model to date. Some of its features include a faster loading time, backwards compatibility with hundreds of games, and Dolby Vision as well as Atmos support just to name a few.

What to do when your Xbox Series X controller gets disconnected randomly

There are several reports from players who own this console of their new Xbox wireless controllers disconnecting randomly while playing games. To fix this controller issue some players have resorted to a workaround such as taking out the batteries then placing it back in or even performing a reset on the Xbox Series X.

Microsoft is already aware of this issue that affects some players and have released a firmware update for the Xbox Series X that’s guaranteed to be a working solution to the problem. You also need to make sure that the Series X controller is running on the latest controller firmware .

Here’s what the company has to say on this matter:

“At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience. We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update. For the best experience, we encourage customers to update to the latest controller firmware.”

Method 1: Manually update the Xbox Series X software

The first thing you should do is to make sure your Series X is running on the latest software version. Make sure that the Xbox is connected to the internet.

Time needed: 5 minutes.

Update the console

  1. Press the Xbox button.

    This can be found at the top part of the controller.Fix Xbox Series X Controller Keeps Disconnecting Problem

  2. Select Profile & system.

    This is the last tab on the top right.What to do when your Xbox Series X controller gets disconnected randomly

  3. Select Settings.

    This will open your Xbox settings menu.Select Settings.

  4. Select System.

    This will open your Xbox System menu.Select System

  5. Select Updates.

    This can be found on the right pane.Select Updates

If you see the option “Console updates available” then you should select this to get the update. If you see “No console update available” then this means that the console is already running on the latest software update.

Method 2: Manually update the controller

The next step you need to do is to make sure that the controller is running on the latest software version. Make sure that the Xbox is connected to the internet.

  • Press the Xbox button. This can be found at the top part of the controller.
  • Select Profile & system. This is the last tab on the top right.
  • Select Settings. This will open your Xbox settings menu.
  • Select Devices & connections. This will open the Xbox devices and connections menu.
  • Select Accessories. This will show you a list of accessories connected to the Xbox.
  • Select the “…” of the controller you want to update. This will allow you to update the controller.

If you see the option “Update” then you should select Firmware version and follow the steps. If you see “No update available” then this means that the controller is already running on the latest software update.

Having the Xbox Series X controller keeps disconnecting issue can be a frustrating experience. Hopefully this solution will help you fix the problem.

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