How to Fix “Unfortunately the Process.com.android.phone Has Stopped”

If you are seeing the error message “Unfortunately the process.com.android.phone has stopped” after you installed a new ROM or updated your firmware, there is actually a couple of ways to fix it.

The error message is triggered by the phone or SIM toolkit application. So, if you are constantly getting the “Unfortunately the process.com.android.phone has stopped” error, here are ways to fix your device:

Method 1: Reboot Your Phone

The first thing you should try is rebooting your phone. This can often solve minor issues on an Android phone.

To do this, press and hold the power button until the power menu appears.

Select “Restart” and wait for your phone to reboot.

Method 2: Clear App Cache and Data

Sometimes clearing the app cache and data can help fix this issue. To access this option:

  • go to Settings, select Device
  • Then, select Apps or Application Manager or App Manager, depending on the Android model you have.
  • Choose the app for which you want to clear the app data and cache
  • Click on the “Clear Data” button under the “Storage” section and then click on the “Clear Cache” button under the “Cache” section.
  • Once you are done, restart your phone so that the changes take effect.

If the problem persists, repeat the steps and include “Clear Data” in your actions. Reboot your phone for the changes to take effect.

Method 3: Clear Cache and Data of the SIM Toolkit

This error is often caused by either a phone or SIM toolkit application, so clearing out the SIM toolkit data and cache can help fix it. Repeat the steps shown above. But this time, choose SIM toolkit from the list of apps under the All tab.

To do this:

  • go to the “Settings”
  • select the “Apps” option
  • Tap on “Sim Toolkit”
  • then tap on “Clear Data” and “Clear Cache” under the “Storage” section
  • restart your phone and check if the error is resolved.

Method 4: Do a Factory Reset

As a last resort, backup your data and perform a Factory Reset. To do this, shut down your device normally. Next, hold down the Volume Up, Home and Power keys altogether until the phone vibrates. Once it vibrates, let go of the Power key but keep your fingers pressed on the rest. However, once you see the Android logo, let go. From there, backup and do a Factory Reset.

Method 5: Disable Automatic Updated Option

Turning off the Automatic Updated option can also help fix this error. To do this

  • go to the “Play Store” on your phone
  • click on the “Menu” icon
  • select “Settings”
  • click on “Auto-update apps”
  • select the “Do not auto-update apps” option
  • restart your phone

We hope these five methods help you fix the “Unfortunately the Process.com.android.phone Has Stopped” error on your phone.

102 Comments

  1. Mine is itel inote model #1352 phone.
    All the process above did not work, the “unfortunately the process com.android.phone has stopped” is not even allowing me to input password. Sincerely I can do nothing with the phone, please help.

  2. I did all the above things but there is no use. Still my phone is showing the same error “unfortunately the process.com.android.phone has stopped”. Please do the needful.
    Thanks in advance.

  3. my phone was stop while I was listening to music online, and then when I turn it on, it doesnt work saying that the .process.com.android ( I cannot remember exactly the word) is stop working, until now I don’t know what to do with that. I need some help for my study tools are all at my phone. I tried to reset it, reboot but it doesn’t work well. 🙁

  4. Facing same problem in my intex aqua but it is not detecting sim card is it obivious in this situation

  5. by the App Setting of my phone wouldn’t open as well… what will i do with it?! i already tried flashing it, it still doesn’t work… my phone is samsung galaxy A9…

  6. I have tried to do the above as in holding the keys down,it still shuts down within 10 seconds and although I saw the screen to reboot it would not respond ,so now it is still not working and in safe mode.i have a pixi alcatel can anyone help me fix it?

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