How to Fix “Unfortunately the Process.com.android.phone Has Stopped”

If you are seeing the error message “Unfortunately the process.com.android.phone has stopped” after you installed a new ROM or updated your firmware, there is actually a couple of ways to fix it.

The error message is triggered by the phone or SIM toolkit application. So, if you are constantly getting the “Unfortunately the process.com.android.phone has stopped” error, here are ways to fix your device:

Method 1: Reboot Your Phone

The first thing you should try is rebooting your phone. This can often solve minor issues on an Android phone.

To do this, press and hold the power button until the power menu appears.

Select “Restart” and wait for your phone to reboot.

Method 2: Clear App Cache and Data

Sometimes clearing the app cache and data can help fix this issue. To access this option:

  • go to Settings, select Device
  • Then, select Apps or Application Manager or App Manager, depending on the Android model you have.
  • Choose the app for which you want to clear the app data and cache
  • Click on the “Clear Data” button under the “Storage” section and then click on the “Clear Cache” button under the “Cache” section.
  • Once you are done, restart your phone so that the changes take effect.

If the problem persists, repeat the steps and include “Clear Data” in your actions. Reboot your phone for the changes to take effect.

Method 3: Clear Cache and Data of the SIM Toolkit

This error is often caused by either a phone or SIM toolkit application, so clearing out the SIM toolkit data and cache can help fix it. Repeat the steps shown above. But this time, choose SIM toolkit from the list of apps under the All tab.

To do this:

  • go to the “Settings”
  • select the “Apps” option
  • Tap on “Sim Toolkit”
  • then tap on “Clear Data” and “Clear Cache” under the “Storage” section
  • restart your phone and check if the error is resolved.

Method 4: Do a Factory Reset

As a last resort, backup your data and perform a Factory Reset. To do this, shut down your device normally. Next, hold down the Volume Up, Home and Power keys altogether until the phone vibrates. Once it vibrates, let go of the Power key but keep your fingers pressed on the rest. However, once you see the Android logo, let go. From there, backup and do a Factory Reset.

Method 5: Disable Automatic Updated Option

Turning off the Automatic Updated option can also help fix this error. To do this

  • go to the “Play Store” on your phone
  • click on the “Menu” icon
  • select “Settings”
  • click on “Auto-update apps”
  • select the “Do not auto-update apps” option
  • restart your phone

We hope these five methods help you fix the “Unfortunately the Process.com.android.phone Has Stopped” error on your phone.

102 Comments

  1. Comment*I tried everything and it still shows the same thing …….need help asap don’t know what to do anymore
    phone type fondi T602B tablet

  2. Sir I do all type of method but my mobile will not work my mobile name HISENSE HSL691 please help me sir

  3. Adil Akram
    July 5, 2015 at 6:52 am

    Take out the SIM card from phone, it will not restart.
    It worked .Thanks Adil

  4. how to fix when enter sim card in device receive an error message unfortunately the process com.android.phone has stopped what to do please answer me quickly

  5. The problem with mine it is a brand new asus zenpad running android and I cannot access the pad because I get this message soon as I start the pad, So how do I get to settings??

  6. I tried clearing caches and data. Nothing worked. Finally did a factory reset and I’m back in business. Thank goodness most of my info was on an SD card and I was able to back up my contacts before pulling the trigger. Thanks for the help. I would’ve chucked the phone otherwise.

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