How To Fix The LG K11 Plus Won’t Connect To Wi-Fi Issue

The #LG #K11Plus is a mid-range Android smartphone first released in July 2018. It uses a 5.3 inch IPS LCD display that has a resolution of 720 x 1280 pixels. It has a single 13MP camera at the back and a single 5MP selfie camera at the front.  Under the hood is a Mediatek MT6750 octa core processor which when paired with 3GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG K11 Plus won’t connect to Wi-Fi issue.

If you own an LG K11 Plus or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The LG K11 Plus Won’t Connect To Wi-Fi Issue

Before doing any of the recommended troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first. Try connecting your phone to a computer with the latest version of the LG PC Suite software running to get the update.

Don’t forget to turn on the phone Wi-Fi switch

Your phone has a Wi-Fi switch which should be on in order for the device to search and connect to a Wi-Fi network. Sometimes phone owners will forget to turn on this switch making it seem that there is a problem. Make sure to turn this switch on and check that the airplane mode is not active.

• From the Home screen, tap Settings.
• Tap the ‘Networks’ tab.
• Tap the Wi-Fi switch to the ON setting.

Check if the issue still occurs.

Check if this is a router problem

Sometimes the problem is not caused by the phone but instead by the router. It’s best to start the troubleshooting by eliminating the router as a possible cause of the problem. Can other devices connect to the Wi-Fi network? Have you tried checking the router settings (MAC filtering)  if it has blocked your phone from connecting? The quickest way to check if this is a router related problem is to connect your phone to a different Wi-Fi network.

Perform a soft reset

By doing this you will refresh the phone software which will usually fix issues caused by a minor software glitch. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done try connecting to the Wi-Fi network.

Reset the phone network settings

This is usually done whenever the phone is having a problem connecting to a data network.  The following changes will occur on your phone.

• Stored Wi-Fi networks will be deleted.
• Paired Bluetooth devices will be deleted.
• Background data sync settings will be turned on.
• Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
• Network selection mode will be set to automatic.

To reset the network settings of your device:

• From the Home screen, Settings.
• Tap the ‘General’ tab.
• Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
• A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.

Try connecting to the Wi-Fi network.

Start the phone in Safe Mode

There are cases when an app you downloaded from the Google Play Store will cause the LG K11 Plus won’t connect to Wi-Fi issue on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

• With the screen on, press and hold the Power key.
• In the options menu that displays, tap Power off and restart.
• The device will restart and the Safe mode overlay will no longer show on the screen.

In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

• From the Home screen, tap Settings.
• Tap the ‘General’ tab.
• Tap Storage > Internal storage.
• Wait for menu options to finish calculating.
• Tap Free up space.
• Tap Temporary files & raw files.
• Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
• Tap Delete > DELETE

Check if the issue still occurs.

Perform a factory reset

In case the above steps fails to fix the LG K11 Plus won’t connect to Wi-Fi issue then your last option is to do a factory reset. Make sure to backup your phone data before doing the reset as this will be deleted in the process.

• Turn off the device.
• Press and hold the Power and Volume down buttons.
• When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
• When the “Delete all user data (including LG and carrier apps) and reset all settings” message appears, use the Volume down button to highlight Yes.
• Press the Power button to reset the device.

Once the reset is complete setup your phone again then check if the issue still occurs. If it does then this is most likely caused by a faulty hardware component. You should then bring the phone to a service center and have it checked.