The #LG #K11Plus is a mid-range Android smartphone first released in July 2018. This phone has a 5.3 inch IPS LCD display with a resolution of 720 x 1280 pixels. It has a 13MP rear camera and a 5MP front camera. Under the hood is the Mediatek MT6750 octa core processor which when paired with 3GB of RAM allows multiple apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG K11 Plus can’t send MMS issue.
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How To Fix The LG K11 Plus Can’t Send MMS Issue
Before performing any of the recommended troubleshooting steps for this problem it’s best to make sure that the phone is running on the latest software version. If an update is available then I suggest that you download and install it first.
Your carrier will usually require two things from your phone before it will be able to send and receive an MMS. First, your phone must have an active mobile data subscription and that it is getting a strong mobile data signal, preferably LTE. Second, your phone should have the correct APN settings. Each carrier has their own unique APN setting. You should compare your phone APN settings to what your carrier is using and make the necessary changes if needed. You can get your carrier APN settings from their website or you can also get it by calling their customer service hotline.
You can access the APN of your phone by the following steps:
- From the Home screen, Settings.
- Tap the ‘Networks’ tab.
- Tap More > Mobile networks > Access Point Names.
From here you can check if the settings are correct.
In case your phone meets both conditions and the issue still persists then you should proceed with the additional troubleshooting steps listed below.
Perform a soft reset
This action will refresh the phone software which can usually fix issues caused by a minor software glitch. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done try to send and MMS.
Clear the cache and data of the messaging app
Your text messaging app will usually store data that is constantly used to speed up its operation. There are instances when this data can get corrupted which can cause this problem. To eliminate this possibility you will need to clear the cache and data of the text messaging app.
- From the Home screen tap Settings.
- Tap the ‘General’ tab > Apps & notifications.
- Tap App info.
- Tap the filter to select All
- Tap the Messaging app, then Storage.
- Tap Clear cache or Clear Data then YES
Check if the issue still occurs.
Check if the issue occurs in Safe Mode
There are cases when an app you downloaded will cause the LG K11 Plus can’t send MMS issue on the phone when it is installed. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- With the screen on, press and hold the Power key.
- In the options menu that displays, press and hold Power off.
- When prompted to restart in Safe Mode, tap OK.
- When the device restarts, it displays Safe mode at the bottom of the screen.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Finding the app that’s causing this problem is going to be a trial and error method. Start the phone normally then uninstall an app. Check if the issue still occurs. Repeat this step until the issue no longer occurs after uninstalling an app. That app is most likely what’s causing the problem.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
- Tap Delete > DELETE
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the LG K11 Plus can’t send MMS issue then your last option is to do a factory reset. Make sure to backup your phone data before doing the reset as this will be deleted in the process.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
Once the reset is complete setup your phone again making sure that the APN settings are correct then check if the issue still occurs.