The #LG #G8 #ThinQ is one of the latest premium Android smartphone models which has been available in the market since April 2019. It is a MIL-STD-810G compliant device that is also IP68 certified. This phone has a solid build quality which uses an Aluminum frame with glass on both the front and back. It comes with a 6.1 inch P-OLED screen having a resolution of 1440 x 3120 pixels that’s protected by Corning Gorilla Glass 5. At the back is a dual camera system while the front also has a dual selfie camera system. Under the hood, you will find the Snapdragon 855 octa core processor which is paired with 6GB of RAM. Although it this phone doesn’t suffer from any major problems there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the LG G8 ThinQ Black Screen of Death issue.
If you own an LG G8 ThinQ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The LG G8 ThinQ Black Screen of Death Issue
The Black Screen of Death a term given to an Android smartphone that is not displaying anything at all on its screen. When this issue occurs the phone might still be on and getting notifications or it can be totally off and not responding at all. This can usually happen right after the phone has been dropped, submerged in water, or when one of its components has been damaged. If this is a hardware related problem then you will need to bring the phone to a service center and have it checked. There’s also the possibility that this is caused by a software glitch in which case you can do the troubleshooting steps listed below.
Charge the phone
The first thing you will need to do is to make sure that the battery of the phone has sufficient charge so that you can immediately eliminate the possibility of the problem being caused by a drained battery.
- Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in it is removed.
- Fully charge the phone using its wall charger.
- In case the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port in case charging using the wall charger fails to work.
Check if the LG G8 ThinQ Black Screen of Death issue still occurs.
Perform a soft reset
The next thing you will need to do in this case is to refresh the phone software which can be done by a soft reset. This will usually fix minor issues caused by a corrupted temporary data. To perform this procedure just press and hold the Power button and Volume Down until the device powers off, approximately 8 seconds, then release. Once this is done check if the LG G8 ThinQ Black Screen of Death issue still occurs.
Start the phone in Safe Mode
Sometimes an app you downloaded from the Google Play Store will cause issues on the phone when it is installed. This can be because of bugs in the app or compatibility issues between the app and your phone. To check if an app you downloaded is causing the problem you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.
- With the screen on, press and hold the Power key.
- In the options menu that displays, press and hold Power off.
- When prompted to restart in Safe Mode, tap OK.
- After your device restarts, it displays Safe mode at the bottom of the screen.
In case the issue does not occur in this mode then it is most likely caused by an app you installed. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
There are cases when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- From the Home screen, tap Settings.
- Tap the ‘General’ tab.
- Tap Storage > Internal storage.
- Wait for menu options to finish calculating.
- Tap Free up space.
- Tap Temporary files & raw files.
- Select the following options: Cached data, Clip tray temporary files, Raw files from camera.
- Tap Delete > DELETE
Check if the LG G8 ThinQ Black Screen of Death issue still occurs.
Perform a factory reset
In case the above steps fails to fix the problem then one final troubleshooting step to consider is a factory reset from the recovery mode. Take note that this will erase your phone data.
- Turn off the device.
- Press and hold the Power and Volume down buttons.
- When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
- When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
- Press the Power button to reset the device.
If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.