The #Huawei #Y7Prime is an affordable mid-range Android smartphone model which was first released in January 2019. It has a solid build quality made of a plastic body with a 6.26 inch IPS LCD screen having a resolution of 720 x 1520 pixels. It uses a dual rear camera system and a single 16MP selfie camera on the front. Under the hood is a Snapdragon 450 octa core processor which is paired with 3GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Huawei Y7 Prime Facebook keeps crashing issue.
If you own a Huawei Y7 Prime or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix the Huawei Y7 Prime Facebook Keeps Crashing Issue
One of the most popular apps that is available at the Google Play Store is the Facebook app. Chances are you will have this app installed in your phone. This does not come as a surprise as Facebook is currently the top social media network in the world today. The Facebook app allows people to easily access their accounts using their phone and is designed with convenience in mind. Although this app is quite reliable there are cases when it keeps on crashing. One of the primary reasons why this happens is because of a software glitch and the steps on how to fix this problem are listed below.
Update your phone software
Begin the troubleshooting by making sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first. This will allow you to eliminate any compatibility issues caused by an outdated software. Once your phone has the latest software version installed try to check if the issue still occurs.
Perform a soft reset
When you refresh the phone software this will usually eliminate corrupt temporary data that can be causing the problem. Although this step is usually done when the device is unresponsive however it should also work in this case.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the Huawei Y7 Prime Facebook keeps crashing issue still occurs.
Clear the cache and data of the Facebook app
The Facebook app will usually store cached data to improve its performance. Sometimes this data can become corrupted, which in turn is causing the app itself to constantly crash. To eliminate this possibility you will need to clear the cache and data of this app by following the steps listed below.
- Go to Settings
- Tap on Apps & Notification
- Tap on Apps
- Tap on the Facebook app
- Tap on Storage
- Tap on Clear Cache
- Tap on Clear Data
Check if the issue still occurs.
Install the latest version of the Facebook app
If clearing the cache and data of the app fails to work then you should just uninstall the app from your phone then download the latest version from the Google Play Store. This new version might just fix the issue that you are experiencing with your device right now.
To uninstall the Facebook app
- Open the Play Store
- Go to the My Apps & Games section
- Search for the Facebook app and tap on it
- Press on uninstall
- Press ok to confirm
Once the app has been uninstalled search for it again in the Play Store then install it and check if the Huawei Y7 Prime Facebook keeps crashing issue still occurs.
Wipe the cache partition of the phone
There are instances when the cached data stored in the dedicated partition of the phone can become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight ‘wipe cache partition’ and use power key to select it
- Reboot the system once the process is completed
Check if the issue still occurs.
Perform a factory reset
In case the above steps fails to fix the Huawei Y7 Prime Facebook app keeps crashing issue then chances are this is caused by a system glitch. The best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.
- Turn off your phone.
- Press and hold the Volume UP button along with Power button on your device simultaneously for a few seconds
- The phone will enter the stock recovery mode
- Use volume buttons to highlight select wipe cache/factory reset and use power key to select it
- Reboot the system once the process is completed
Setup the phone, but do not install any apps yet except for the Facebook app, then check if the issue still occurs. If it does then your best option right now is to contact the Facebook support team for further assistance. You can also try using a different app that allows you to access your Facebook account or use your phone browser.