How to Fix Superbox Blue VOD Shows Not Playing Buffering/Spinning Issue

Buffering or spinning issues on Superbox when playing Blue VOD movies or TV shows can frustrate users. This guide provides step-by-step solutions to resolve playback errors, including the “minus 17” red error code.

Comprehensive Tutorial to Fix Superbox Blue VOD Playback Issues
Follow these steps to resolve buffering, spinning, or error codes when streaming content on your Superbox.

1. Quick Restart of the App/Playback

Description: Force-close the app and restart playback to resolve temporary glitches.

While the video is buffering, press the Back button on your remote.
Select Confirm/OK to exit the playback screen.
Reopen the movie or TV show and check if it plays. If not, repeat this step once more.

2. Restart the Superbox

Description: Reboot the device to clear system errors or memory overload.

Press the Settings button (gear icon) on your remote.
Navigate to Device Preferences > Restart.
Wait 1–2 minutes for the device to reboot, then try playing the content again.

3. Check Internet Connection

Description: Ensure stable internet connectivity for smooth streaming.

Go to Settings > Network to verify your Wi-Fi or Ethernet connection.
Run a speed test (use built-in tools or a browser) to confirm adequate bandwidth (minimum 10 Mbps for HD).
Restart your router/modem if speeds are slow.

4. Clear Cache for Blue VOD App

Description: Remove corrupted temporary files causing playback issues.

Go to Settings > Apps > Blue VOD (or the specific streaming app).
Select Clear Cache and confirm. Avoid selecting “Clear Data” to retain login info.

5. Update Superbox Firmware/Apps

Description: Install updates to fix bugs or compatibility issues.

Navigate to Settings > Device Preferences > System Update.
Check for firmware updates and install them if available.
Update the Blue VOD app via the Superbox app store.

6. Check HDMI and Hardware Connections

Description: Rule out hardware issues affecting playback.

Ensure the HDMI cable is securely connected to the Superbox and TV.
Try a different HDMI port or cable if the screen flickers or freezes.

7. Factory Reset (Last Resort)

Description: Reset the device to default settings if all else fails.

Go to Settings > Device Preferences > Reset > Factory Reset.
Follow on-screen prompts (note: this erases all settings and apps).

Most Superbox S5 Max buffering issues can be resolved by restarting the app/device, ensuring a stable internet connection, or updating software. If problems persist, contact Superbox support for further assistance.

Pro Tip: Consistently restart your device after prolonged use to prevent memory-related glitches.